Heritage Subaru Catonsville

Professional, earnest, practical Really appreciated working with May Farris. She was very knowledgeable about the vehicle (2018 Forester), and honest about strengths and limitations o Really appreciated working with May Farris. She was very knowledgeable about the vehicle (2018 Forester), and honest about strengths and limitations of the vehicle compared to comparable vehicles in the class, without bad mouthing any other brand. This increased my respect for May, dealership and brand. Pricing on new car and value on trade in were both fair and straight forward. More

Outstanding Customer Service We just bought our first Subaru and were very impressed with the outstanding service we received from our salesman, Steve Sherman. Steve was friendly We just bought our first Subaru and were very impressed with the outstanding service we received from our salesman, Steve Sherman. Steve was friendly, honest, and extremely knowledgeable. From start to finish, he made the process of buying a car an easy experience. We're glad that we were able to work with Steve. Our thanks to him and the entire Heritage Subaru Catonsville staff! More

Love My Outback On a October 14th I went to look at an Outback, I had already researched the type of vehicle I was pretty sure I wanted to buy. Upon arriving a gentle On a October 14th I went to look at an Outback, I had already researched the type of vehicle I was pretty sure I wanted to buy. Upon arriving a gentlemen was standing outside and asked me if he could help me find where I wanted to go, since I clearly looked uncertain. I told him I was looking for the entrance to the Subaru showroom, which he gladly did. At that point I didn't realize he was a salesperson, then he introduced himself to me as Steve Sherman. I explained to him I wasn't going to buy a vehicle today, that this was my first time in a Subaru dealership and I wanted to explore the options, the different models available for the Outback and take a test drive. Steve was extremely knowledgeable, polite and not high pressure to buy. At the end of all the demonstrations, explanations and test drive, I knew I wanted an Outback. I decided I wanted a dark (navy) blue with a brown interior with all the bells and whistles I could get. Steve, went to their inventory, came back and told me the exact color combination with the equipment I wanted would be at the dealership within a couple of days. On Monday the 16th, I got a call from Steve telling me the Outback had arrived, I told him I would be there after work. By 8:30 pm I was driving my new Subaru Outback home. I waited to write a review, because this isn't something I normally do, but I absolutely love my Outback an believe it or not, my husband thinks it drives, rides and handles like his Lexus RX350. I have always driven Mercedes, Lexus and my last car was an Acura, I am a converted Subaru driver/owner. Secretly, I have a feeling we will be a two Subaru family in the future. As for salespeople, Steve Sherman gets an A+, just a really nice, friendly person and extremely knowledgeable about his product and that means everything to me. Thanks to Lee in Finance for getting me out in record breaking time and once again not turning me off by being high pressure. Lynda Venturella More

Honest Dealership Working with Steve was nice, I was able to get a fair deal for the car I wanted without feeling pressured during the deal. I would recommend both the Working with Steve was nice, I was able to get a fair deal for the car I wanted without feeling pressured during the deal. I would recommend both the car and the dealership with confidence. More

Heritage Subaru Catonsville is awesome We had a great experience with the dealership and our awesome salesperson, Matt Nementz. They had the car that we wanted and made a great deal. Highly We had a great experience with the dealership and our awesome salesperson, Matt Nementz. They had the car that we wanted and made a great deal. Highly recommend this dealership and Matt Nementz. More

New car buyer had great experience My wife and I went to heritage subaru at catonsville this weekend and had a wonderful experience buying our first new car together. We met Steve Sherm My wife and I went to heritage subaru at catonsville this weekend and had a wonderful experience buying our first new car together. We met Steve Sherman and he was excellent in helping us find the car that we wanted at a price that was excellent. We plan on coming back next year when we trade in our old Saturn for our next car! More

Great experience! Our visit to Heritage Subaru in Catonsville was such a wonderful experience. We made an appointment with Yong Lee. He was prompt, professional and f Our visit to Heritage Subaru in Catonsville was such a wonderful experience. We made an appointment with Yong Lee. He was prompt, professional and friendly. We took a test drive and had a great time talking and laughing. Yong was very informative and was able to answer all our questions about the car. He interacted with our children and included them in the buying process. I am so glad we bought a car from your dealership. Yong really made us feel as thought he had our best interest at heart. More

First Time Buyer-extremely satisfied Steve took wonderful care of my sale. He treated me like a daughter and was very clear-cut with everything. We cut a great deal, I never felt sleighte Steve took wonderful care of my sale. He treated me like a daughter and was very clear-cut with everything. We cut a great deal, I never felt sleighted. It was an incredibly satisfying experience, and everybody from sales (Steve), the manager (Dan), to financing (Lee) made me feel like a valued customer. Very pleased! More

Heritage Subaru Catonsville I would like to commend the sales consultants, William Holt and Steve Sherman. Also Kevin Reibert, Service Advisor. I had a 10 star (if that is the hi I would like to commend the sales consultants, William Holt and Steve Sherman. Also Kevin Reibert, Service Advisor. I had a 10 star (if that is the highest rating) experience throughout the sales process. William and Steve were outstanding salesmen and Kevin Reibert was also outstanding as Service Advisor. I would highly recommend this dealership. More

Always exceeds expectations! First time I was there I thought I was just lucky to have a great experience. I've been there several times over the past year for standard maintenan First time I was there I thought I was just lucky to have a great experience. I've been there several times over the past year for standard maintenance/service plus an odd anomaly for a new car (which has been addressed). Each time the service is as good or better than before; so it definitely was not just a fluke. Jen Cahill seems to lead by example by being very proactive and professional. If there's something she doesn't know she doesn't make up a story - she's actually very tenacious with researching and asking questions to get to some sort of resolution. Everyone there contributes with their friendly approach and smiles. It really makes a difference! More