Heritage Subaru Catonsville

LeJuan Robinson right out of tge gate was awesome . Great at The people all around the service department all where very friendly and spoke well with the customers. They truly seamed to care about the customers The people all around the service department all where very friendly and spoke well with the customers. They truly seamed to care about the customers and in today's world is rare. More

Great Service - and a free set of floor mats We found ourselves unexpectedly looking for a replacement car, no thanks to a deer. We saw several used Subaru's on the Heritage dealer site and stopp We found ourselves unexpectedly looking for a replacement car, no thanks to a deer. We saw several used Subaru's on the Heritage dealer site and stopped by for a test drive. Steve was great. He helped us find a car that fit our budget and requirements. He even got a better deal than the online price. When he noticed the floor mats were missing he threw in a new set. Great price, great service, great car! More

Purchase of a new Subaru Be sure to seek out Cary Hoffman. He will give you excellent service. He is very knowledgeable and you feel no pressure to buy. I am very pleased with Be sure to seek out Cary Hoffman. He will give you excellent service. He is very knowledgeable and you feel no pressure to buy. I am very pleased with my purchase and would recommend my friends to this dealership. More

Oil Change/Tire Rotation I was met with warm greetings the moment I dropped my car. The people were friendly and treated me as an individual with respect and professionalism. I was met with warm greetings the moment I dropped my car. The people were friendly and treated me as an individual with respect and professionalism. More

Easy, stress-free place to buy a new car This was about the best experience possible in buying a new car. Far less stressful than I thought the process could be. My salesperson (Matt Nemetz) This was about the best experience possible in buying a new car. Far less stressful than I thought the process could be. My salesperson (Matt Nemetz) was very helpful and knowledgeable and I never felt any pressure whatsoever. He answered all of my questions when I first met with him and during the test drive I took. He also answered questions I emailed him and after I purchased my car, he made it clear that he was available to assist me for the long haul, beyond just buying a car from him. Throughout the process Matt was very helpful and let me make my own decisions (i.e., no pressure) and negotiate the process (which he explained in just the level of detail I wanted) at my own pace. He found the car I wanted and explained the dealership's pricing. Everyone I had dealings with was very friendly and straightforward and seemed to be genuinely interested in my satisfaction. I would buy a Subaru from Matt and Heritage again and would recommend Matt to anyone who wanted to buy a new Subaru. Matt was easy to work with and genuinely interested in getting me into a car I would be happy with. More

Excellent Customer Service The help there is always very accommodating and polite. I often stop by just to get my car washed. It usually only takes 5-10 minutes and I'm always The help there is always very accommodating and polite. I often stop by just to get my car washed. It usually only takes 5-10 minutes and I'm always treated very well! More

Always good I've never had any problems bringing my car here and wouldn't hesitate to bring it here before any other shop for whatever reason. Nothing bad to say, I've never had any problems bringing my car here and wouldn't hesitate to bring it here before any other shop for whatever reason. Nothing bad to say, they do a great job More

Heritage keeps me coming back!!! I've written before and here I am again. I've been coming to Heritage since 2003. I'm in my 4th Subaru (my 3rd Forester) and, every time I need servic I've written before and here I am again. I've been coming to Heritage since 2003. I'm in my 4th Subaru (my 3rd Forester) and, every time I need service or a new car I travel about 20 miles from Timonium to Catonsville to Heritage Subaru because the service is excellent and I feel I'm being treated as a "member of the family" rather than a mere customer. There is a Subaru dealership 4 blocks from my home but, the employees of Heritage keep me coming back. When Steve Sherman learns I'm in the market for a new car he makes sure (working with his colleagues) that I get the best deal possible. His concern never ends with the sale but, he always follows up afterwards to be sure everything is working out as hoped. I always stop by to see Warren Baldwin in parts even I don't need to purchase anything because he is always glad to see me and is willing to take a minute to see how I'm doing and catch up on sports. But, my heart lies with Lejaun Robinson. She treats me like her "adopted papa" and makes sure every visit to service is on time and all required maintenance is completed. Because of her I never have to call back with a complaint that something was overlooked. In summary, the warmth and personal quality of sales and service of my friends at Heritage...KEEPS ME COMING BACK!!! More

Salesman Matt Nemetz was great! Salesman Matt Nemetz was very capable, friendly, and efficient. I had total confidence and appreciated his no-nonsense approach. He answered all of Salesman Matt Nemetz was very capable, friendly, and efficient. I had total confidence and appreciated his no-nonsense approach. He answered all of my questions and was very easy to work with. More

Matt Nemetz was very helpful and supportive. Matt Nemetz was very helpful, knowledgeable and supportive. I did not feel pressured at all, which would have been a turnoff for me. I definitely Matt Nemetz was very helpful, knowledgeable and supportive. I did not feel pressured at all, which would have been a turnoff for me. I definitely got the car I was looking for and am happy with my trade in. More