Heritage Subaru Catonsville

Excellent customer service I was anxious because it was my first time at this dealership and it was for a service that needed to be done immediately. Ms. LeJuan Robinson made s I was anxious because it was my first time at this dealership and it was for a service that needed to be done immediately. Ms. LeJuan Robinson made sure I understood everything and put me at ease. I was pleasantly surprised at the reasonableness of the cost of the repair. More

Great Dealership Experience We worked with Steve Sherman at this dealership, and it was quite different than any other I have experienced so far. It was by far, the best one I h We worked with Steve Sherman at this dealership, and it was quite different than any other I have experienced so far. It was by far, the best one I have ever experienced thanks to Steve. He was personable, and knowledgeable, but was not pushy and listened to our needs. We didn't even mean to buy on the day that we went in looking for a new car, but he worked hard to get us a deal that was just too good to pass up. I felt comfortable working with him, and would do it again in a heartbeat. The financing part with Victor Hong was also a great experience as well. In and out of that quicker than any I have experienced before. They did a tremendous job here and when its time for me to buy a car I will definitely seek Steve's help out at Heritage Subaru Catonsville. More

great service advisor i always ask for Jennifer C. since she does an excellent job making sure my vehicle is scheduled and properly maintained. I always ask for her when sc i always ask for Jennifer C. since she does an excellent job making sure my vehicle is scheduled and properly maintained. I always ask for her when scheduling service. More

Really easy to work with and helpful! Matt Wood really helped me pick the perfect car. This is the 5th car I have purchased and I have never been treated better. Matt assisted me instead Matt Wood really helped me pick the perfect car. This is the 5th car I have purchased and I have never been treated better. Matt assisted me instead of "selling me" . From start to finish it felt like we were buying the car together. Even when it came down to negotiation, I called three other stores and the initial price was better than all of the stores. I did not expect someone to explain the whole purchasing process to me. I learned so much about my Subaru and the negotiation was so simple. I found the perfect car and the perfect car salesman. If you have the choice, reach out to Matt Wood. He was great! More

Impressed with vehicle knowledge.. Steve Sherman was very helpful during my test drive if a 2015 Legacy. Had an ongoing conversation of the various features the car has and how the wor Steve Sherman was very helpful during my test drive if a 2015 Legacy. Had an ongoing conversation of the various features the car has and how the worked. Was especially pleased to learn of all the safety features offered on the Subaru More

Smooth sailing Steve Sherman was great -- no hassle at all. In and out in no time. Made me feel very comfortable. The whole process was very smooth. Looking forward Steve Sherman was great -- no hassle at all. In and out in no time. Made me feel very comfortable. The whole process was very smooth. Looking forward to dealing with them in the future. More

Wanna Win Visited several dealerships before buying my Subaru Outback. I didn't intend to buy that day, but something clicked with Steve. He seems like he genui Visited several dealerships before buying my Subaru Outback. I didn't intend to buy that day, but something clicked with Steve. He seems like he genuinely cares about his customers and has built a rapport with them. There have been issues with the vehicle I purchased; which I understand is unusual, but they are working to make me a happy customer. I WILL write again to let you know if they fully come through and have won my loyalty. More

Tim Martin was a fantastic salesman who was patient, understanding, and worked hard to ensure I came away with a deal I was happy with and didn't have to stress was a fantastic salesman who was patient, understanding, and worked hard to ensure I came away with a deal I was happy with and didn't have to stress over. Would highly recommend. More

great experience in purchasing my subaru steve Sherman made sure I got what I wanted and the purchase process was very easy and quick.the car was delivered in perfect condition. steve Sherman made sure I got what I wanted and the purchase process was very easy and quick.the car was delivered in perfect condition. More

We would buy again from Steve Sherman at Heritage Subaru We had a great experience here. We worked with Steve Sherman. He was highly knowledgeable, personable and professional who listened to what we were We had a great experience here. We worked with Steve Sherman. He was highly knowledgeable, personable and professional who listened to what we were looking for, and then followed up. We solicited price quotes from 4 local Subaru dealers and Heritage was willing to offer the best price and get the particular vehicle we were interested in. We feel like this outcome was the result of Steve's diligence and attention to detail. The actual paperwork and processing on the deal went very smoothly and we compliment Victor in finance for his diligence. We would buy from Heritage Subaru Catonsville and specifically Steve Sherman again. More