Heritage Subaru Catonsville

Good experience My first experience buying a pre-owned vehicle, and it went very smoothly. Steve was very knowledgable and courteous, and gave me and my husband plen My first experience buying a pre-owned vehicle, and it went very smoothly. Steve was very knowledgable and courteous, and gave me and my husband plenty of time and space to think things over. More

Telephone communication problems The receptionist for Subaru : 1 1/2 hrs. After car was scheduled to Be ready , I called and told 1 more hr. I asked tobe called and to have car wash The receptionist for Subaru : 1 1/2 hrs. After car was scheduled to Be ready , I called and told 1 more hr. I asked tobe called and to have car washed. That w as also written on order sheet. Called 1 1/2 hrs. later and she apologized that she had forgotten to call, the had been ready. I waited outside with my paper work for some time and then saw my car drive up the hill to the building for the car wash. After some MORE time it came back down dripping wet but clean. A lot of my time was wasted.This was a recall service. More

Satisfied Customer I would recommend purchasing a vehicle here the staff were very professional, courteous, worked with me with all my concerns in explaining everything. I would recommend purchasing a vehicle here the staff were very professional, courteous, worked with me with all my concerns in explaining everything. Thank you for everything. More

Great service department I have been bringing my Subaru to this dealership for service since I purchased it a little over a year ago. They are a fantastic service department. I have been bringing my Subaru to this dealership for service since I purchased it a little over a year ago. They are a fantastic service department. They have always been honest about what the vehicle needs, and they charge a fair price. More

Friendly service I find that I always experience friendly , efficient service. I usually wait for the work , which is painless because of easy access to the internet, I find that I always experience friendly , efficient service. I usually wait for the work , which is painless because of easy access to the internet, More

Subaru Forester purchase and service Mr. Lee (Young Lee) was very patient and helpful when I bought the forester. The first service back was great as well. Will definitely recommend it to Mr. Lee (Young Lee) was very patient and helpful when I bought the forester. The first service back was great as well. Will definitely recommend it to friends! More

Great people selling great cars They were able to deal with my wife. She spent several days working with Tim and on the day we came in to actually buy the car she changed her mind to They were able to deal with my wife. She spent several days working with Tim and on the day we came in to actually buy the car she changed her mind to a different color and package More

Excellent Customer Service Very friendly staff that welcomes you as soon as you pull up. Lejuan was friendly and catered to my needs and questions. The team was very fast in che Very friendly staff that welcomes you as soon as you pull up. Lejuan was friendly and catered to my needs and questions. The team was very fast in checking me in and getting my car back to me. Very satisfied customer that will be back. Thanks! More

Very helpful service Lejuan was extremely helpful, courteous and knowledgeable. I had a flat tire and had been to several locations, but supposedly the tire I had was uni Lejuan was extremely helpful, courteous and knowledgeable. I had a flat tire and had been to several locations, but supposedly the tire I had was unique and not in stock. Lejuan located the tire and got it done in an hour or so. More