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Heritage Subaru Catonsville
Baltimore, MD
1,380 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,380 reviews
April 09, 2018
Friendly and Helpful, A Great Experience I had a great experience buying not only my first but also new car at this dealership. As a first time car buyer, Matthew Nemetz was extremely helpful I had a great experience buying not only my first but also new car at this dealership. As a first time car buyer, Matthew Nemetz was extremely helpful to me and made me feel very comfortable. I didn’t feel pressured into anything and he was patient and didn’t hassle me when it came down to making the big decision of buying a new 2018 Subaru Outback. I would definitely recommend others to buy their Subaru from this location and if Matthew Nemetz is helping you out then you are in great hands. More
by khaliq06
Employees Worked With
Matthew Nemetz
April 05, 2018
Very friendly atmosphere We recently bought a new Outback which I can say is truly everything they say it is. Our salesman Matt Nemetz made the experience very easy to make th We recently bought a new Outback which I can say is truly everything they say it is. Our salesman Matt Nemetz made the experience very easy to make the decision of buying a Subaru. He new everything about the Outback and more. He made us feel very comfortable about our decision and continues to follow up with us to make sure we are happy with the car. I highly recommend this dealership and Matt you will not regret your visit. More
by Corrick
Employees Worked With
Matthew Nemetz, Victor Hong, Kati Henshall
April 05, 2018
Subaru Outback Limited 2018 I did not come in looking to purchase a new car, but the sales team put a price in front of me that made sense when I compared mileage and age on used I did not come in looking to purchase a new car, but the sales team put a price in front of me that made sense when I compared mileage and age on used cars and the price differential of a new one. More
by Outback2018
Employees Worked With
Justin Cleaver, Matthew Nemetz
April 05, 2018
Love my new Outback We came in looking for another Outback. We already have a 2015 Outback. Matt Nemetz was able to locate a car in the color we wanted with all the optio We came in looking for another Outback. We already have a 2015 Outback. Matt Nemetz was able to locate a car in the color we wanted with all the options. While we were doing the financing he had them do the Auto Armor treatment and Victor had tags ready so we didn’t have to make a trip back. Matt spent a lot of time going over all the features of the car with us. All in all it was a great experience. I would recommend working with Matt. He’s on top of everything. I’m sure we’ll go back to Heritage when it’s time to replace the 2015 Subaru. More
by Datagirl
Employees Worked With
Matthew Nemetz, Victor Hong
April 05, 2018
2018 Subaru Forester I was looking at used Subaru's and then went in and started working with Matt. We grabbed a Forester and went for a test drive. We went back to the d I was looking at used Subaru's and then went in and started working with Matt. We grabbed a Forester and went for a test drive. We went back to the dealership and made some numbers, which were not in my range. After speaking with the manager a deal was made and things were good. Matt did a great job going over features and working the deal. The finance person was great too, really helped out and found a great low rate. Closed the deal on a Friday night and by that Monday already had 600 miles on the car. Is a great car and was a good buying experience. Was thankful they could make the deal work! Thanks again. More
by 95broncosport
Employees Worked With
Justin Cleaver, Matthew Nemetz
April 05, 2018
Disappointing I bought my Subaru Forester at this dealer with lifetime oil changes for free. So, I went in for an oil change. Also asked them to check rear passen I bought my Subaru Forester at this dealer with lifetime oil changes for free. So, I went in for an oil change. Also asked them to check rear passenger side tire- it kept losing pressure. Told they would also do a complimentary systems check. Was told it would take about an hour (I had an appointment!). An hour & a half later I was told they found 2 nails in the tire (after realizing she had entered the wrong tire to check). Asked if I wanted it fixed. Dumb me said yes without asking what it would cost. Let’s just say I could almost have bought a new tire for what they charged to do a repair. Asked again how long it would take and was told about another 30 minutes. An hour and 20 minutes later it was finally ready. Almost 3 hours for an oil change and a patched tire (and that was WITH an appointment!)! When I went to pay, they tried to charge me for the oil change, which I knew to check since they try every time to charge me (it’s all computerized, I don’t understand why this is an issue every time, unless they are intentionally trying to rip me off.) Trust level for customer Service here is very low. More
by Caphammer
Employees Worked With
Lejuan Robinson
April 04, 2018
Flat tire Had a flat tire,they fixed it quickly, cheerfully and they gave me a free car wash! Lejuan Robinson, my service coordinator was attentive and competen Had a flat tire,they fixed it quickly, cheerfully and they gave me a free car wash! Lejuan Robinson, my service coordinator was attentive and competent! More
by Car girl
Employees Worked With
Lejuan Robinson
March 31, 2018
Great deal on 2018 Outback Internet salesman Steve Sherman was very personable and great to work with. I am very pleased with the final purchase price on my 2018 Outback and I r Internet salesman Steve Sherman was very personable and great to work with. I am very pleased with the final purchase price on my 2018 Outback and I received an excellent price on the car I traded in. More
by Fred
Employees Worked With
Steve Sherman
March 31, 2018
New purchase Steve Sherman was my salesman several years ago for my Mazda 6 and now considering a Subaru Crosstrek. Stevens's expertise in both makes will bring me Steve Sherman was my salesman several years ago for my Mazda 6 and now considering a Subaru Crosstrek. Stevens's expertise in both makes will bring me back to Heritage Catonsville More
by Goldie
Employees Worked With
Steve Sherman
March 30, 2018
Kati is the best!!! I had to pick up a rental car while Heritage installed a new spoiler on my 2018 WRX. Kati was professional, knowledgeable, super nice, and made th I had to pick up a rental car while Heritage installed a new spoiler on my 2018 WRX. Kati was professional, knowledgeable, super nice, and made the process painless. We even had pleasant small talk about my up coming wedding, wedding photography, and bands while I waited for the rental. Going forward, I will always ask for her specifically when coming back to Heritage. More
by Vincent Piovoso
Employees Worked With
Kati Henshall
