Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Subaru Catonsville
Baltimore, MD
1,381 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,381 reviews
April 26, 2018
Let Heritage Subaru Catonsville help you find "your car" My wife was looking to buy a small SUV, and leaning towards a Subaru. We scheduled an initial test drive appointment with Matt Wood. He spent hours wi My wife was looking to buy a small SUV, and leaning towards a Subaru. We scheduled an initial test drive appointment with Matt Wood. He spent hours with us, letting us test drive a couple different Crosstrek and Forester vehicles while going through all the features of each vehicle. All on his day off, as he told us later. Matt informed us that he could get any car we wanted through their network. When my wife finally decided on a specific Crosstrek, Matt worked magic with his Sales Manager Kevin Engle and they were able to bring the exact model, trim, and color we were looking for to their Catonsville showroom. After a quick visual inspection and test drive, we went through the paperwork drill and were on our way. If you are looking for ANY Subaru, let Matt Wood and Kevin Engle hook you up. I highly recommend them. More
by RickW
Employees Worked With
Kevin Engle, Matthew Wood
April 25, 2018
Great service I own 2 Subaru products and both have had the First oil change and the service provided was well above my expectations. Everyone from Kati my service I own 2 Subaru products and both have had the First oil change and the service provided was well above my expectations. Everyone from Kati my service assistant to the people who cleaned and returned my cars to me were professionals. Thanks for a job well done! More
by Cindy
Employees Worked With
Kati Henshall
April 25, 2018
Great Deal Our sales person Matt Nemetz was great to work with, he was very knowledgeable and patient with our questions. He was very responsive and initiated Our sales person Matt Nemetz was great to work with, he was very knowledgeable and patient with our questions. He was very responsive and initiated follow up with us when we had questions. More
by Car Rocket
Employees Worked With
Jason Brooks, Kevin Engle, Matthew Nemetz, Victor Hong
April 24, 2018
Very friendly service Service advisor very friendly and informative the mechanic pinpointed the problem fixes it at a timely manner my car is back to working normal thanks Service advisor very friendly and informative the mechanic pinpointed the problem fixes it at a timely manner my car is back to working normal thanks. More
by Kenneth
Employees Worked With
Lejuan Robinson
April 19, 2018
Pleasant Experience Heritage Subaru of Catonsville deserves a round of applause. The atmosphere was very pleasant and the people were helpful. Steve huge kudos to you for Heritage Subaru of Catonsville deserves a round of applause. The atmosphere was very pleasant and the people were helpful. Steve huge kudos to you for helping me purchase my first car. I absolutely love it and I cant stop driving it. It still has that new car smell! Everything was clear and concise. I felt confident purchasing my new vehicle. Thanks so much for everything! More
by Tasha94
Employees Worked With
Steve Sherman
April 18, 2018
Car experience I gave this dealership a five because the atmosphere was good. The dealer, Steve Sherman was very helpful in the process by explaining everything I ne I gave this dealership a five because the atmosphere was good. The dealer, Steve Sherman was very helpful in the process by explaining everything I needed to know. Very informative and pleasant to work with. More
by Tull,sharon400
Employees Worked With
Dan Rosenfeld, Steve Sherman
April 18, 2018
Peace of Mind I contacted Steve Sherman by email , I have never done that before. I get very nervous buying items that are pricey . I told him how much I would like I contacted Steve Sherman by email , I have never done that before. I get very nervous buying items that are pricey . I told him how much I would like to spend on a 2018 Crosstrek. He contacted me , we set the date and time and he had the car waiting for me. He made sure it had what I wanted.The Team at the dealership are genuine . I felt like they cared and they answered all my questions. It was the best day and I love my car . Thank you again More
by DEBORAH A BOWLING
Employees Worked With
Dan Rosenfeld, Steve Sherman, Kevin Engle, Victor Hong
April 18, 2018
Could improve in customer service 4/17/18 I usually go to this dealership to get my subaru serviced. You meet with a representative first and then give them the keys. They call you whe 4/17/18 I usually go to this dealership to get my subaru serviced. You meet with a representative first and then give them the keys. They call you when your car is ready however when you go to get the car, no one has ever talked to me about it. There's no follow up on anything about your car, if something is wrong, if everything looks great, or a "you may need new tires in the next six months so keep an eye on that at your next oil change.." etc. You come in and pay and leave. The service representative does NOT go over all the costs or anything after the car is done. You see him or her once in the beginning. I got a bill that was 120$ more than I expected and I just wanted to know what was the reason for this- not trying to dispute the bill-just curious what are the 2 added fees that change my bill from 250 (which is what the service rep agreed with me in the beginning of what it would cost) to now 370. The front desk girl was on her cell phone clearly annoyed she had to work and speak to me. She didn't know what the charges were and had to get the rep. The rep said that 250 was for labor but parts and disposal was another 120. Well why wouldn't you tell me that in the beginning! It's not like those are surprise changes! You knew I was getting everything on the 30,000mile checkup! Disposal of oil and new filters are obvious charges so don't tell me it's all a part of the 250$. Just be honest and tell me that labor and parts will be "in addition to" the 250. Well fine of course I'll pay the whole amount. It's what it costs. Now I begin waiting 20 minutes for the guy to bring my car around. One of the workers said they were washing my car which is why it was taking so long, Well if thats the case then do that before I get there. You called me and said my car was ready when actually it wasn't. When I went back in to inquire about it no one seemed to help. One guy gave me my keys, "Your car is right around the corner" and walked away. OK wait where is it- point me in that direction. So long story short, no one brought me the car, I found it, I had to come back in to ask about getting my keys, I removed the plastic wrap and paper foot mat myself, and oh it was never washed- white chalk stuff on the back. I had to go so there wasn't time for me to ask about it or speak to someone. Got what I needed from the dealership but please please talk to your customers!! Tell them how it went and when they should come back. This place needs better customer service! More
by spritee
Employees Worked With
Kati Henshall
April 16, 2018
best dealership in the Heritage family Heritage Subaru of Catonsville is a class act when it comes to car dealerships. Ms May and Kevin were wonderful to work with and we would reccomend th Heritage Subaru of Catonsville is a class act when it comes to car dealerships. Ms May and Kevin were wonderful to work with and we would reccomend them above ALL other Sunaru dealerships we dealt with in this process. More
by todd.sickler
April 15, 2018
Always there for us & our Subarus With the recent snow & ice we’ve had, the snow on the roof of our Outback melted, then froze into a sheet of ice. When I stopped at a light, the ice s With the recent snow & ice we’ve had, the snow on the roof of our Outback melted, then froze into a sheet of ice. When I stopped at a light, the ice slid forward onto my windshield. I ran the wipers and the ice actually broke my wiper! We scheduled an appointment for the next day. The team at Heritage fixed it! Amazing service! More
by Carolynadele
Employees Worked With
Lejuan Robinson
