Heritage Subaru Catonsville

Friendly Service I went to this dealer to look at the Outback as a possible new car. A friend just purchased a Forester and raved about the friendly salesperson. I fou I went to this dealer to look at the Outback as a possible new car. A friend just purchased a Forester and raved about the friendly salesperson. I found that they were not only friendly, but wanted to help you purchase the car that best suited your needs. More

Poor customer service Do not care about the customer or communicate with the customer during issues. You need to keep calling to get an answer. Treat you as a second class Do not care about the customer or communicate with the customer during issues. You need to keep calling to get an answer. Treat you as a second class individual. More

Great buying experience When I entered the dealership I was welcomed warmly and introduced to the salesperson (Steve Sherman). My first visit was exploratory; Steve did not p When I entered the dealership I was welcomed warmly and introduced to the salesperson (Steve Sherman). My first visit was exploratory; Steve did not pressure me at all. A few weeks later I was ready to buy and went back to Steve. I appreciated his patience and willingness to show me every limited and premium forester on the lot. He was patient and engaging as we explored vehicle options and negotiated pricing too. The managers and finance people were also friendly and welcoming. The vehicle was delivered with a lovely shine. Thus far, follow-up on the sale from the dealership has been terrfic! More

Fantastic service! We've had 100% great service experiences with Lejuan Robinson, and finally I'm putting words to those experiences! Honestly, I've never had such quick We've had 100% great service experiences with Lejuan Robinson, and finally I'm putting words to those experiences! Honestly, I've never had such quick responses, clear explanations, and uplifting interactions with any regular car service agent ANYWHERE ... EVER ... and I'm talking four decades of car ownership! I always know that I can count on Lejuan for attentive service when taking either of our Subaru vehicles in for servicing. THANK YOU, LEJUAN! YOU ROCK! More

We Bought a Used Car from Steve Sherman. we Bought a Used Car From Steve Sherman and me and my wife was very pleased on how things went with the Sales Process. Steve Sherman was very knowledg we Bought a Used Car From Steve Sherman and me and my wife was very pleased on how things went with the Sales Process. Steve Sherman was very knowledgeable about the Vehicle we Purchased we gave him 5 Stars. More

Good Experience Purchasing a Vehicle We Had a good experience purchasing a vehicle from Steve Sherman at Heritage Subaru in Catonsville. Steve was very knowledgeable about the Vehicle we We Had a good experience purchasing a vehicle from Steve Sherman at Heritage Subaru in Catonsville. Steve was very knowledgeable about the Vehicle we purchased even though it was a Ford and not a Subaru. More

Between a CRV and a Forester We were going back and forth between the two cars. Steve Sherman was great in helping us decide and then going over all technical details of the car w We were going back and forth between the two cars. Steve Sherman was great in helping us decide and then going over all technical details of the car with us before we drove off the lot. He even programmed a few radio stations to get us started. Would definitely come back! More

2005 Honda Civic purchase We had a great experience at Heritage Subaru. They have large inventory at good prices. We worked with Steve Sherman who was great. Very knowledgable We had a great experience at Heritage Subaru. They have large inventory at good prices. We worked with Steve Sherman who was great. Very knowledgable and approachable. More

Daunting experience turned great Steve Sherman was a pleasure to work with. He is informative, friendly, funny, and has great stories. My experience was enjoyable enough to recommend Steve Sherman was a pleasure to work with. He is informative, friendly, funny, and has great stories. My experience was enjoyable enough to recommend Heritage and Steve to everyone. I will definitely shop here again. More

Steve Sherman - No pressure Subaru sales I am so happy we had Steve Sherman - very knowledgeable, good sense of humor. And he knows Subaru features quite well! I dread car shopping and was I am so happy we had Steve Sherman - very knowledgeable, good sense of humor. And he knows Subaru features quite well! I dread car shopping and was pleasantly surprised. Good discussions and no pressure. No pressure is my first requirement. He answered all of our questions and shared information we didn't even know we needed. And we bought a Forester! More