Heritage Subaru Catonsville

Excellent and attentive customer service! Lejuan set up my appointment for me, met me upon arrival, walked me through what I was having done and then took me to the waiting lounge. She checked Lejuan set up my appointment for me, met me upon arrival, walked me through what I was having done and then took me to the waiting lounge. She checked in with me and kept me informed of the progress. When all was said and done she told me all the work that was performed and took me to the cashier and and wished me a good evening and thanked me for coming by. Great person and customer service! More

Great service, Excellent Service Advisor LeJuan Robinson This was our fourth service appointment since the purchase of our cars in the spring of 2016, and once again we were fortunate enough to be assisted b This was our fourth service appointment since the purchase of our cars in the spring of 2016, and once again we were fortunate enough to be assisted by Ms. LeJuan Robinson. Service was provided in a timely and thorough fashion, and LeJuan kept us informed along the way. Ms. Robinson also was very helpful and patient with our requests for checking the batteries on our cars, as we had experienced a failed battery while on vacation, which probably should not happen in just over 2 years. Batteries checked out fine, and we are very grateful for her helpfulness and patience. More

Excellent service Awesome service. Quick and reliable. Very professional. Will definitely recommend to my friends and family. Everyone in the dealership is very hel Awesome service. Quick and reliable. Very professional. Will definitely recommend to my friends and family. Everyone in the dealership is very helpful and knowledgeable. A+ More

Superior service The AC in my 18 month old Forester stopped working in the middle of August. I was able to get an appointment on the day and time I needed. The compres The AC in my 18 month old Forester stopped working in the middle of August. I was able to get an appointment on the day and time I needed. The compressor was broken and I was just 1400 miles beyond the warranty. They not only fixed it while I waited but they also put it in under the warranty. I was charged nothing. As busy as they were that day, my car was washed and in 2 hours I was on my way in a clean and a much cooler car. The staff were hustling but could not have been nicer to me! Thank you! More

Oil chsnge I experienced Excellent service... along with a professional and friendly staff. Staff was conscientious about meeting my needs.Would recommend the se I experienced Excellent service... along with a professional and friendly staff. Staff was conscientious about meeting my needs.Would recommend the service department to others. More

Awful customer Service I stopped by the dealership to cancel my extended warranty plan two and half months ago, and as of today the funds is still not received by my bank. C I stopped by the dealership to cancel my extended warranty plan two and half months ago, and as of today the funds is still not received by my bank. Called finance department and was told that i will be contacted back about this issue, and no call back. Called again finance department and once again, no one is returning my phone calls. I finally called the GM of the dealership and left him voicemail with a summary of the issue, and no response back. Unlike when i was in the market buying the car from them, i was getting phone calls, emails and text messages daily to make sure i bought the car. VERY POOR BUSINESS. More

2013 Subaru Forrester Our family was searching for a car and we found the one we liked and Steve helped us to get the car quickly, easily, and at a good price. He was kind Our family was searching for a car and we found the one we liked and Steve helped us to get the car quickly, easily, and at a good price. He was kind, polite and thorough. Thanks. -Will More

Good Service LeJuan has excellent ceutomer relations skills. She knows her stuff when it comes to Subaru service. She is thorough and explains the service process LeJuan has excellent ceutomer relations skills. She knows her stuff when it comes to Subaru service. She is thorough and explains the service process from start to finish. She is an asset to the Heritage Subaru team. More

Our Subaru Experience We appreciate the forthcoming of all information, especially pricing from William Hoyt. We had our 1yr old with us, and William even played babysitte We appreciate the forthcoming of all information, especially pricing from William Hoyt. We had our 1yr old with us, and William even played babysitter while we were going through the financing! After getting the run around from other dealerships in the area, it was nice to have somebody as professional, knowledgeable and straight forward as William. We would recommend him to anyone! More

Excellent Service Me and my son met Steve on Monday evening and we’re extremely satisfied with the service we recived. Steve was very friendly and knowledgeable on ever Me and my son met Steve on Monday evening and we’re extremely satisfied with the service we recived. Steve was very friendly and knowledgeable on every subject regarding our vehicle of choice. More