Heritage Subaru Catonsville

One of my worst service experiences Let me start with this. The only reason they got 2 stars is because they actually made an effort to fix my concerns. My story begins before my vaca Let me start with this. The only reason they got 2 stars is because they actually made an effort to fix my concerns. My story begins before my vacation. I have a nagging check engine light and an airbag recall to take care of. I figured, why not let the dealer handle both repairs. They handle the airbag recall that day and inform me that the code is for failed catalytic converter. They also want to replace my plugs since the car has 115k and they will be worn soon. They won't have the parts in until after my trip, the quoted cost over the phone is $1400 parts and labor. Cool On my trip I notice that my dash is scratched, cut and gouged around the edges, as if pried off. Upon returning I bring my car back in for the service. They replace the converter and the plugs, but also replace all the plug wires saying it was a necessary part of replacing the plugs. I'm now informed my car is ready. I call for a courtesy pickup at 4pm. They don't arrive to pick me up until after 520. Upon reaching the dealer at 530, everyone but the cashier is gone. The bill has now risen from a quoted $1400 to nearly $1900 without my consent. Not only this, but there is a $30 charge for the recall included. There's nobody for me to argue with. I need my car back immediately. I have no choice but to pay the full $1900 and call back to argue the charges later. After 2 phone calls, one with the manager, Heritage agrees to reduce the charge to the agreed on $1400. I tell them about the dash damage and they agree to repair it for free. I drop my car off for this, they give me a loaner. I ask them to identify an overheating issue while they have my car for the dash reapir, I should know better by now. I'm told the car is ready, so I arrive to pick it up. I'm told they ordered the wrong parts and it'll be 2 more days. They also inform me that my overheating is due to radiator fan failure. They want $1200 for the fix when I can buy the parts for $100 and complete the fix in a half hour. Turns out they added in random hoses, unrelated gaskets and a dome light. 2 days later I pick up the car and inform them I won't take the reapir from them. I won't be back More

Easy to Deal With The people (Steve Sherman and the manager Lewis) were very helpful There were no added fees which I appreciated; the whole process was easy and went The people (Steve Sherman and the manager Lewis) were very helpful There were no added fees which I appreciated; the whole process was easy and went well. More

We love our Outback! We had a great experience at Heritage Subaru. Steve made the experience easy and enjoyable. We got our Outback at a great price. Even the dogs had fun We had a great experience at Heritage Subaru. Steve made the experience easy and enjoyable. We got our Outback at a great price. Even the dogs had fun’ More

Wonderful experience Buying my car was a fast and easy experience. Tim Martin answered all my questions and was very friendly and knowledgeable. The whole process was pl Buying my car was a fast and easy experience. Tim Martin answered all my questions and was very friendly and knowledgeable. The whole process was pleasant. More

LeJuan Robinson is wonderful LeJuan listened attentively and noted each of my concerns with my Subaru Outback for the mechanic to look at. She gave me an accurate window of time LeJuan listened attentively and noted each of my concerns with my Subaru Outback for the mechanic to look at. She gave me an accurate window of time for the software update and regular vehicle maintenance to be completed and also had my car vaccumed. I greatly enjoyed working with her. More

Great experience! Thank you so much for everything, Steve! We had such a pleasant experience working with you Saturday and will definitely be sending friends your way! Thank you so much for everything, Steve! We had such a pleasant experience working with you Saturday and will definitely be sending friends your way! 5?s! More

Steve made buying our new car an enjoyable experience! We came in on Labor Day with our three small dogs. Steve was so accommodating and easy to work with. We love our new Outback! We came in on Labor Day with our three small dogs. Steve was so accommodating and easy to work with. We love our new Outback! More

Highly overpriced I visited for an oil change at 50,968 miles and left with recommendations for rear brakes $495, front/rear diff fluid $189, brake fluid $169, and a re I visited for an oil change at 50,968 miles and left with recommendations for rear brakes $495, front/rear diff fluid $189, brake fluid $169, and a recommendation for my 60K service (they accidentally recorded my miles as 56,968). I was told “my brake fluid is really dirty” and it was advised I just proceed with my 60K service ($881) because I was close enough to 60K. My mechanic who is Subaru certified looked at my car immediately after and said I had greater than 50% life left on my rear brakes (told I was less than 3mm and needed immediate changing) and that I barely had tred left on all four tires, all of which needed replacing. Subaru notes my tires to all be 6/32 or greater. I initially thought I was gaven the service report on someone else’s vehicle. Overall, if you find a mechanic you trust, parts and labor will be much less than dealer cost and I would recommend not using the dealer. My service advisor was very patient, kind, and professional regarding all of my questions on date of service and via phone conversation later. Customer service and my service coordinator Lejuan, 10/10 always. More

Steve Sherman is the best! I had a phenomenal experience at Heritage Subaru Catonsville. I worked with Steve Sherman, and I cannot say enough good things about him. Buying a car I had a phenomenal experience at Heritage Subaru Catonsville. I worked with Steve Sherman, and I cannot say enough good things about him. Buying a car is a daunting experience, but he made it seem like a breeze. He spent a lot of time talking to me about my best options, and he never seemed “sales-y.” There seemed to be a genuine concern about helping me make the smartest decision. I will recommend him to anyone who needs a new car. My 2018 Subaru Forester was beautifully detailed, and it is driving like a dream. Best. Car-Buying Experience. Ever. More

Can't even do an oil change correctly HIGHLIGHT:Went for an oil change and the splash shield was not fastened correctly. Well it's destroyed now and a replacement is $83. Thanks! Servic HIGHLIGHT:Went for an oil change and the splash shield was not fastened correctly. Well it's destroyed now and a replacement is $83. Thanks! Service Specialist Lejuan Robinson was great no complaints in that department. Also the waiting area was very hot and messy. More