Heritage Subaru Catonsville

Service Lejuan is great and so is everyone else in the service department. The people who are out in the field like Lejuan are hard working women. I see her r Lejuan is great and so is everyone else in the service department. The people who are out in the field like Lejuan are hard working women. I see her running around and up the hill and down the hill. She is amazing. She took great care of me and I appreciate it. More

Fantastic experience! I'm 68 years old and over the years my wife and I have purchased many a car. This was far and away the best experience we ever had. The salesperson, S I'm 68 years old and over the years my wife and I have purchased many a car. This was far and away the best experience we ever had. The salesperson, Steve Sherman was personable, knowledgeable and experienced. He was helpful, patient and attentive without being pushy in any way. He took the time to understand exactly what we wanted. We bought a 2019 Ascent. You can't really know how good someone is until things go wrong. The color and package we wanted was not on the lot. Rather than have to wait for several weeks for delivery, as my wife's car had died, Steve located what we wanted at a dealership in Delaware and offered to drive an Ascent from Catonsville and trade it for ours the next day (his day off). When he picked it up, he noticed a dent on the roof and was told a tree limb had fallen on it. The other dealership offered to try to pull out the dent but he wisely refused the car. He located another one in southern Virginia and arranged for a driver to transport it to Catonsville that evening. Unfortunately that car was involved in a 4 vehicle accident and was seriously damaged. The next day Steve located a car in Pennsylvania and transported it himself. We got our car less than 24 hours after the first car had been promised. Both Steve and the rest of the staff at Heritage Subaru were wonderful during this entire frustrating process. They gave us several extras at no cost even though it was clear what we were committed to going through with the purchase. I couldn't recommend them more highly. More

Stellar Service My wife and I cannot stop raving about our experience working with Steve Sherman at Heritage Subaru in Catonsville. Steve was professional and knowled My wife and I cannot stop raving about our experience working with Steve Sherman at Heritage Subaru in Catonsville. Steve was professional and knowledgeable and refrained from any form of "high-pressure salesmanship." Steve really went above and beyond to help us and we could not be happier with our purchase. More

Exceeding Expectations Working with Jennifer Cahill is always a pleasure. She is always professional, knowledgeable, courteous, and friendly. She always seems to find a way Working with Jennifer Cahill is always a pleasure. She is always professional, knowledgeable, courteous, and friendly. She always seems to find a way to go "above and beyond" and helps to reinforce the total value of the Subaru experience. More

Subaru rocks! Had a great experience with Steve Sherman at Subaru in Catonsville. He was super nice, very knowledgable and we really appreciated his laid-back appro Had a great experience with Steve Sherman at Subaru in Catonsville. He was super nice, very knowledgable and we really appreciated his laid-back approach to selling cars. He let us 'drive' the conversation, haha. The dealer handled the transaction pretty well, not too much fuss. We are enjoying the new Crosstrek so far! More

Great overall car buying experience From the minute we walked in until we drove our new car home, we had a great experience. Everyone that we came into contact with was friendly and know From the minute we walked in until we drove our new car home, we had a great experience. Everyone that we came into contact with was friendly and knowledgeable. More

Over The Top in Customer Service! I had wanted to come back to Subaru for a long time. The great vehicles of Honda kept me away for years, but the yearning for another Subaru brought I had wanted to come back to Subaru for a long time. The great vehicles of Honda kept me away for years, but the yearning for another Subaru brought me to this great dealership. I found the absolute perfect vehicle online, contacted them and went into the dealership to begrudgingly give up my old Honda Pilot. They were in the midst of a remodel of the dealership so this particular vehicle was off site, but they went and brought it to that location. Michele Minor was an especially affable, personable sales lady whom was very helpful all along the way. Today in large part to Heritage Subaru, I can go out every day and put a key in, start and drive away in one of THE most reliable vehicles on the road, the Forester. Thanks again! More

Tire check I have been very impressed with Lejuan and the service department. Lejuan is always very friendly and very efficient and gets my car serviced and fin I have been very impressed with Lejuan and the service department. Lejuan is always very friendly and very efficient and gets my car serviced and finished with great efficiency. More

Great Service Had a great experience at Heritage Subaru. I asked for a loaner when I made the appointment and when I got to the dealership it was there and ready g Had a great experience at Heritage Subaru. I asked for a loaner when I made the appointment and when I got to the dealership it was there and ready go. The repair was quick and I was back on the road. More

Service last ke a fine tuned car! Smooth Tried something different this time. Brought my car in the night before and that was the best decision for me. Got a call first thing from Ms Robinson Tried something different this time. Brought my car in the night before and that was the best decision for me. Got a call first thing from Ms Robinson acknowledging receipt of my car and checked to see what if any concerns I had. Next call was before 10am maybe and my she explained service received and to tell me my car was ready. Did my happy dance! More