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Heritage Subaru Catonsville
Baltimore, MD
1,381 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,381 reviews
November 12, 2018
Thank you Steve Sherman and all the staff at Heritage! We spent a few weeks looking for a new Ascent and visited several Subaru dealerships in Maryland. We ended up buying from Heritage and couldn’t be ha We spent a few weeks looking for a new Ascent and visited several Subaru dealerships in Maryland. We ended up buying from Heritage and couldn’t be happier. We love our new Ascent and are so glad we met Steve Sherman, who went above and beyond to find us the right car at the best price. As stressful as it can be to make such a large purchase, Steve and all the staff we worked with at Heritage made the buying process smooth and simple. More
by Dmk
Employees Worked With
Steve Sherman
November 08, 2018
Service with a smile I arrived early for my appointment and Jennifer greeted me with a smile and pleasant attitude. She took care of writing up my order while dealing with I arrived early for my appointment and Jennifer greeted me with a smile and pleasant attitude. She took care of writing up my order while dealing with a computer system that had just come back up and techs that needed paper work redone. The redo of the waiting room is nice. The techs gave her my air filters to show me so I could see they needed replacing with no pressure to do so. She informed me of the prices for both and allowed me to make the decision. That is customer service excellence! Thanks Jennifer and the tech(s) that worked on my car. More
by tjsubie
Employees Worked With
Jennifer Cahill
November 05, 2018
Thanks Jennifer Jennifer level of care from start to finish was outstanding. She listened , provided excellent advice and kept me informed of the time and administrat Jennifer level of care from start to finish was outstanding. She listened , provided excellent advice and kept me informed of the time and administrative stuff to successfully complete the service work. That was much appreciated. More
by Carguy
Employees Worked With
Jennifer Cahill
November 03, 2018
Excellent Service! We purchased our 2014 Forester from Heritage and have had the majority of all the service done there. Ms Cahill and the service techs do an excellent We purchased our 2014 Forester from Heritage and have had the majority of all the service done there. Ms Cahill and the service techs do an excellent job. We have been happy with the service and how we have been treated. I highly recommend this team. More
by scoby
Employees Worked With
Jennifer Cahill
November 03, 2018
The Good, the Bad, and the Ugly I purchased a 2014 Subaru Forester from Heritage Subaru in Catonsville today. Overall, I was quite satisfied with the sales service. William Hoyt, my I purchased a 2014 Subaru Forester from Heritage Subaru in Catonsville today. Overall, I was quite satisfied with the sales service. William Hoyt, my Sales Associate, did a great job. I felt as though he was relatively knowledgable, attentive, asked the right questions, and worked with me to get to a price point I was comfortable with. Given the fact that I was a walk-in, and he didn't have time to prepare for the specific car I was looking at ahead of time, he did a great job with getting me the relevant information in a timely fashion. I wish I could say my experience was as positive with the financing leg of the purchase. I don't recall the man's name, Ross or Gary maybe? He kept me waiting for a good hour to hour and a half, even though I was prepared with all of the necessary financial information. By that time it was pretty near closing time. He started out being relatively polite and was making the usual extended warranty sales pitch. I wasn't sold, and asked if this was something I could have a couple days to think about and research. He told me that I had to make a decision right then and there on this warranty plan, which was a > $3,000 commitment. At that point, I immediately knew it was a scam, but went through the motions and called my dad to verify. As soon as I declined the extended warranty, this man's demeanor flipped a switch. He became short, rude, and I felt like he was trying to rush me through the paperwork. I like to take my time and read every contract I sign, especially when it's for a $20,000+ financial commitment. Try as they might, no Ross or Gary is going to intimidate me into rushing. It got even worse when I saw that the loan term was 60 months and I told him I had wanted to do 48 months (he never asked me, just assumed I wanted 60 months). When I asked him to find interest rates for 48 months, he told me they would be higher than a 60-month term (which I know for a fact is false), and was evasive and condescending when I called him on it. He then said that Bank of America (a behemoth, multinational corporation) was closed because it was 6:30 PM on a Saturday and that I couldn't change the loan terms at that point. I had two options then: go forward with the less desirable terms, or stop the transaction and take off work on Monday or Tuesday to finish it with modifications. I begrudgingly decided to accept the terms. I could go on with how he reacted when I asked him to make copies of everything I'd signed, but I won't. I think you get the picture. Oh, and the cherry on top is that he did not thank me for my business, say goodbye, or shake my hand at the end. Literally just walked over to the next office and replied with a gruff and cursory, "Yeah," when William asked him if we were all wrapped up. William, however, did do all the aforementioned, and I thank him for that basic level of respect he showed. In summary, my experience was a mixed bag. I am giving 4 stars only because William was so great and I feel like I got a fair deal on the car itself (which is the main thing, after all). As I hopefully illustrated, the Finance man was less than professional and I felt like he was trying to pull one (and then some) over on me. I suspect his complete lack of respect in working with me had something to do with me being a relatively young woman car shopping by myself. My advice to future customers would be to make sure you do your research beforehand... Not only on the car and how much you're willing to spend on it, but also on the financing you're eligible for and whether you want to buy the dealership's extended warranty or look elsewhere. More
by anspingler
Employees Worked With
William Hoyt
October 31, 2018
Excellent service As usual, Jennifer and the rest of the Heritage staff provided excellent service as I waited for my auto. I have never had an unpleasant experience w As usual, Jennifer and the rest of the Heritage staff provided excellent service as I waited for my auto. I have never had an unpleasant experience while at Heritage. All service personnel should be commended . Thank you More
by Pat536
Employees Worked With
I have worked with Lejuan on previous visits and have found her work to be excellent also., Jennifer Cahill, Lejuan Robinson
October 27, 2018
Recent service experience Explained all work, did it in timely manner, all work satisfactory, washed my car, etc. I do think you are overpriced, especially for oil change and Explained all work, did it in timely manner, all work satisfactory, washed my car, etc. I do think you are overpriced, especially for oil change and air filters. More
by Davest4904
Employees Worked With
Joshua Colon
October 27, 2018
Good, quick service Since moving to Baltimore I've used Heritage Subaru for services and repairs. Ms Cahill has always been exceptionally helpful and responsive. She lets Since moving to Baltimore I've used Heritage Subaru for services and repairs. Ms Cahill has always been exceptionally helpful and responsive. She lets me know what other services or repairs are offered, but never pressures me to have them done. The technicians are thorough and fast. BONUS is their new waiting spaces where they have upgraded to include more areas to plug-in and use laptops, the television is NOT terribly distracting, but still watchable, and, best of all à kiddie play space. <3 (I don't have children myself, but I appreciate this dealership considering the littlest members of our society) More
by Chantel Green
Employees Worked With
Jennifer Cahill
October 24, 2018
Steve Sherman salesman Steve Sherman deserves more than a five star rating. He is and always will be our salesman. He is not only completely knowledgeable and efficient, he Steve Sherman deserves more than a five star rating. He is and always will be our salesman. He is not only completely knowledgeable and efficient, he is also kind, compassionate and caring. We purchased our Forrester through Steve and everything was great. We had a few hiccups along the way and Steve handled everything going above and beyond. You can honestly trust him completely. He won’t let you down. And after we took possession of our car he is always there for us to answer questions, give advice etc. . I highly recommend Steve Sherman as your next salesman. More
by Trish Kilduff
Employees Worked With
Steve Sherman
October 24, 2018
Welcoming I feel like I'm visiting a long lost friend when I bring my car in for service and Lejuan greets me. The people who greet me as I pull in are also qui I feel like I'm visiting a long lost friend when I bring my car in for service and Lejuan greets me. The people who greet me as I pull in are also quite helpful. I appreciate the service but wish the oil change cost was more competitive with outside service. More
by Lois
Employees Worked With
Lejuan Robinson
