Heritage Subaru Catonsville

Lejuan has been helping me since i purchased my first subaru and she has helped me with every problem I've had and has treated me with spectacular professionalism and care. I will always get my car serv subaru and she has helped me with every problem I've had and has treated me with spectacular professionalism and care. I will always get my car serviced with her at Heritage in catonsville More

Best service from service advisor Lejuan has been my service advisor for many years. She has consistently looked at getting me the best price for my car service. I’m not sure what I wo Lejuan has been my service advisor for many years. She has consistently looked at getting me the best price for my car service. I’m not sure what I would have done without her. She is extremely polite, knowledgeable and helpful. As long as I’m in the area I will always ask for Lejuan to be my service advisor. More

A Positive Experience I recently brought my Outback in to have the front brakes replaced. I dropped it off after hours and requested pick up as soon as it was ready. Lejuan I recently brought my Outback in to have the front brakes replaced. I dropped it off after hours and requested pick up as soon as it was ready. Lejuan Robinson, my service advisor, touched base with me first thing in the morning. She was responsive to my scheduling needs and worked with me to get the car serviced and picked up before a noon appointment. When the shuttle driver was delayed, she called him and let me know how far away he was. While I probably could have gotten the service done for less elsewhere, I was pleased with the work done. And Lejuan's can-do attitude, friendliness, and attention to detail made it a positive experience. More

Great service from service advisor. Lejuan fought for me to get my warranty applied where appropriate and to get the best price possible for the service. She was very knowledgeable and h Lejuan fought for me to get my warranty applied where appropriate and to get the best price possible for the service. She was very knowledgeable and helpful. More

Great Service I've had an overall solid experience here. Their salesman Rafael was knowledgeable and not pushy, and sold me a car. The car has had more issues than I've had an overall solid experience here. Their salesman Rafael was knowledgeable and not pushy, and sold me a car. The car has had more issues than anticipated. However, I'm treated fairly each time I get it serviced under my warranty. Usually I work Lejuan or Jordan for repairs. They always call me back promptly, are very polite, and overall don't give me the sleazy feeling found at many car dealerships. For as long as I keep this car, I'll be bringing it here for service. More

Professional I worked with Lejuan Robinson who is uplifting, grounded and detail oriented. She ensures she communicates my vehicle's needs, discusses pricing, and I worked with Lejuan Robinson who is uplifting, grounded and detail oriented. She ensures she communicates my vehicle's needs, discusses pricing, and gives her office cell phone number for just in case while I wait. She remembers the little details about me and is always consistent. More

I highly recommend this location! I have bought two cars from here, and have had both serviced here as well. I love this place! The Staff is so efficient and cool. Mr. Lee in Sales, K I have bought two cars from here, and have had both serviced here as well. I love this place! The Staff is so efficient and cool. Mr. Lee in Sales, Kevin, the Tech Savvy guy ;), the Manager, and LeJuan Robinson in Service, all rule and are the reason that I choose to return. Just today, LeJuan, once again greeted me with kind professional enthusiasm, and got things done super fast! She’s wonderful, one of the best communicators you’ll ever interact with. The gal is on it !! I highly recommend coming here. More

AMAZING Service!!!! If you ever come here, ask for Lejuan. She did an outstanding job with the work that she has done. It was quick and easy and we got out of there in no If you ever come here, ask for Lejuan. She did an outstanding job with the work that she has done. It was quick and easy and we got out of there in no time. She answered all my questions and was super nice. She’s the definition of great customer service. I will definitely be coming back here. More

Great customer service This is the first time I have taken my car in to be serviced. I was.going in for routine maintenance. Lejuan was very professional and her commitment This is the first time I have taken my car in to be serviced. I was.going in for routine maintenance. Lejuan was very professional and her commitment to her customers and ensuring they have everything the need was top of her list. More