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Heritage Subaru Catonsville

Baltimore, MD

4.8
1,432 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6624 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,432 reviews

November 01, 2013

From phone call reservation to confirmation of purchase my sales representative was knowledgeable and friendly. He assisted me with multiple vehicles and continues to help with any questions I have after m More

by nigel_t23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin James
August 07, 2013

I was impressed with May's knowledge of the vehicle I was looking for, as well as how I was treated by the dealership personnel after the sale. More

by cadmanjrd
Price
Recommend Dealer
Yes
Employees Worked With
May Farris
August 05, 2013

I would avoid this service department at all costs. In my opinion, they are incompetent. I recently went through an absolutely terrible experience there that involved the whole department. Thankfully it More

by rainbowhotcakes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Entire Department
March 25, 2013

DO NOT EVER BRING YOUR CAR HERE FOR SERVICE!!! I had my car here more than 10 times in one year to fix a problem from the body shop which service dealt with that they should have fixed in the very beginnin More

by JDSMITH217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Service Manager
August 31, 2012

Ready to buy, pay in cash - no one seemed interested in closing a sale. The sales person had limited knowledge of the cars. Overheard another sales person complaining loudly about customers - if you don't More

by mmom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
do not wish to say
May 18, 2012

Customer service even from the manager was poor. Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was More

by Subaruwrx!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill but Isaac was good
September 14, 2011

I found May & Goldie both professional, honest and knowledgeable. They weren't high pressure and were patient with all our questions. They were able to get us the exact car for which we were looking More

by 2nd Subaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill "Goldie" Goldsmith & May Farris
August 22, 2011

I came to Russel for a routine service of the Mazda I had purchased from them 6 years ago. While waiting in the waiting room, I decided to go look at the new Subaru Outbacks to kill some time. A new sales p More

by ShannonV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Violet Ramos
August 02, 2011

Let me first start off with the fact that I have purchased at least seven cars and trucks over the last three years. BMW, Mercedes, Landrover You know the list. Am I crazy NO! I just love automobil More

by Mlegacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Violet, Bill, Shaneice, everyone else that I have not mentioned
July 07, 2011

The buying and service experience at Russel has been outstanding. They treat you with respect and act like they really appreciate your business. Everyone I have dealt with at the Subaru dealer has been More

by OUTBACK36R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl, Goldie, Steve, Bong Lee, Jeff Hudson