Heritage Subaru Catonsville

If you are looking to buy a new car, go to another subaru dealership. They will want to check your credit score before letting you test drive a car. Then, you will get a test drive around the parking lot. We dealership. They will want to check your credit score before letting you test drive a car. Then, you will get a test drive around the parking lot. We have owned many different cars and have been to many different dealerships - this one was the worst experience. Buying my car from another subaru dealership and so should you, trust me. More

I had narrowed my Subaru model down to only the Crosstrek before I visited; Steve Sherman listened to what I said and the visits went smooth, culminating with me driving away with a new Subaru on my 3rd visi before I visited; Steve Sherman listened to what I said and the visits went smooth, culminating with me driving away with a new Subaru on my 3rd visit. I was lucky that a Crosstrek with very similar options to my desired list was on hand. I got what I wanted (the differences were minor and inexpensive); I'm sure they were happy to sell a car from the existing inventory. My experience could not have been better; this is my first Subaru, what a nice way to start my ownership experience! More

From phone call reservation to confirmation of purchase my sales representative was knowledgeable and friendly. He assisted me with multiple vehicles and continues to help with any questions I have after m my sales representative was knowledgeable and friendly. He assisted me with multiple vehicles and continues to help with any questions I have after my purchase has been made. I would recommend this location to anyone looking to purchase a new or used vehicle. Kevin James was my sales representative. More

I was impressed with May's knowledge of the vehicle I was looking for, as well as how I was treated by the dealership personnel after the sale. was looking for, as well as how I was treated by the dealership personnel after the sale. More

I would avoid this service department at all costs. In my opinion, they are incompetent. I recently went through an absolutely terrible experience there that involved the whole department. Thankfully it opinion, they are incompetent. I recently went through an absolutely terrible experience there that involved the whole department. Thankfully it all worked out but only when I took my car to a different dealership. I would strongly advise against taking any vehicle to this service department. More

DO NOT EVER BRING YOUR CAR HERE FOR SERVICE!!! I had my car here more than 10 times in one year to fix a problem from the body shop which service dealt with that they should have fixed in the very beginnin car here more than 10 times in one year to fix a problem from the body shop which service dealt with that they should have fixed in the very beginning. Oh forgot to mention when I got my car back from the body shop days after they did not even fix the axle right which I had to bring back which wasn't even the main issue. They have real good techs and some decent techs that do a half fast job with a service manager named Jim something who just wanted to throw me under the boat. One should not be bringing there vehicle here where they don't know how to diagnose the problem and wants to charge you for the diagnostic fee for something that started from this company!! I finally decided to take my car to another place pay them the diagnostic fee in which they new exactly what the problem is and fixed it the correct way!! What bothers me is how people here at this dealership could not figure out the problem and did not want to take the blame at all for what they did wrong. I want to be discreet so I am not going to tell you in detail what part but its a part that should have been replaced when the car was in the shop from the accident. Oh by the way this part costs over a thousand thousand dollars that affects the drive-train of the car which thankfully since it was accident related my insurance covered it a another dealership. If you do not want to go through what I went through do not come here. More

Ready to buy, pay in cash - no one seemed interested in closing a sale. The sales person had limited knowledge of the cars. Overheard another sales person complaining loudly about customers - if you don't closing a sale. The sales person had limited knowledge of the cars. Overheard another sales person complaining loudly about customers - if you don't want to work with customers, then don't be in sales, but certainly don't gripe about them when other customers are in the store! Went to a competitor to buy the car and check on their pricing. Unfortunately Russel was the only dealer with the car I wanted. Russel put a hold on the car, knowing I was going to another dealer to check competitive pricing, so that the car couldn't be transferred. I have heard complaints from other buyers about this dealership - don't give them your business. More

Customer service even from the manager was poor. Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was never resolved. My complaints were not taken seriously and now I have engine failure. The mechanics didn't seem to know anything about my car. They simply follow a checklist procedures that gets spit out from a computer. I received no service recommendations. I asked about a 90k service but no one ever followed up on it or helped me explore that service option. My car was never washed although I have returned for service four times. The sales person in parts was rude. The cashier seemed annoyed to be asked to do her job. Isaac was very nice and the loaner car lady was great. Ultimately, I had to take my care to Agile Automotive where the problem was addressed immediately. More

I found May & Goldie both professional, honest and knowledgeable. They weren't high pressure and were patient with all our questions. They were able to get us the exact car for which we were looking knowledgeable. They weren't high pressure and were patient with all our questions. They were able to get us the exact car for which we were looking. The dealership is in a great location and very easy to find. More

I came to Russel for a routine service of the Mazda I had purchased from them 6 years ago. While waiting in the waiting room, I decided to go look at the new Subaru Outbacks to kill some time. A new sales p purchased from them 6 years ago. While waiting in the waiting room, I decided to go look at the new Subaru Outbacks to kill some time. A new sales person approached me and was very friendly and so non-pushy that I thought perhaps she wasn't a sales lady at all. She let me get into a few different versions of the Subaru Outback and sort of just let me look which is all I wanted to do. I wasn't there, afterall to BUY a car, I was there doing a maintenance repair on my existing car! She seemed to understand that but yet didn't make me feel like I was wasting her time. Turns out, I fell in love with the car. Voilet worked with her manager Bill to evaluate my existing car's value (as a possible trade in) and they put together some numbers and options very quickly to meet my desired monthly payment. No hassle, no haggling, no guilt. I even ended up going with their finance offer as they came in at a lower interest rate than my normal, long-time bank, USAA, which was surprising to me! I felt good when I walked out of there although my husband jokes that I acted a bit impulsivley. I blame it on Russel for making it so easy. More