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Heritage Subaru Catonsville
Baltimore, MD
1,394 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday Closed
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,394 reviews
July 11, 2015
Great dealership I've purchased 4 vehicles from Russel Subaru and Russel Mazda. Each and every time it has been a pleasant experience. Customer service has always be I've purchased 4 vehicles from Russel Subaru and Russel Mazda. Each and every time it has been a pleasant experience. Customer service has always been very good and they have always dealt with me honestly. I've always left feeling like I got a good deal on the car and wouldn't hesitate to purchase another car from them. More
by KevinS
Employees Worked With
Steve Sherman
June 23, 2015
Great sales consultant It was my first time at a Subaru dealership and my sales consultant, Yong Lee, helped me through the whole way. He was very generous and thanks to him It was my first time at a Subaru dealership and my sales consultant, Yong Lee, helped me through the whole way. He was very generous and thanks to him my experience at Russel Subaru was great! I was very satisfied with his service and I am happy with my purchase. More
by eyang
Employees Worked With
Yong Lee
June 22, 2015
My First Subaru Experience This was our first Subaru purchase and the process went smoothly. I wanted a 2015 CrossTrek XV with specific features and one matching my requirements This was our first Subaru purchase and the process went smoothly. I wanted a 2015 CrossTrek XV with specific features and one matching my requirements was not on their lot so after trying to find one locally my car was ordered with a short wait (with their apologies but I understood I would have to wait for what I wanted.) I had negotiated a price for the vehicle and my trade-in, and when the vehicle on order arrived it had additional features I had not negotiated to purchase, but the original price was honored without a hassle. My trade-in was also not in the same condition as it had been when we negotiated it, but the value there was honored, too. Mr. Lee (our salesman) kept us informed about the order progress and did everything they could to expedite delivery of the car I wanted. They were honest and helpful throughout the process. We had bought a Mazda from Russel and had a good service experience so we will be returning with our Subaru, too, for service. The car is spectacular, could not be more pleased with it. More
by paulrobertlee
Employees Worked With
Yong Lee
June 21, 2015
Professional salesman, excellent services I've. Always been wary of car salesman, but Yong helped to redefine the stereotype. Thanks for answering all of my question honestly and making that f I've. Always been wary of car salesman, but Yong helped to redefine the stereotype. Thanks for answering all of my question honestly and making that five hour process not as painful as it was. If any friends looking to buy new cars in future, I'll be sending them to Yong Lee at Russel Subaru. Thanks! More
by Young J Park
Employees Worked With
Yong lee
June 17, 2014
May made our day ! We loved the NONE pressured sales procedure we received from May Ferris and now know why she is the #1 best selling salesperson. Thanks for taking us We loved the NONE pressured sales procedure we received from May Ferris and now know why she is the #1 best selling salesperson. Thanks for taking us step by step through the blue tooth features and other special tools. More
by cbello
Employees Worked With
May Ferris
May 05, 2014
Service of My Subaru Forester I was very pleased with the service of my car. The Adrienne was very helpful. I was also pleased with the added service that was provided by TGS. I was very pleased with the service of my car. The Adrienne was very helpful. I was also pleased with the added service that was provided by TGS. More
by IND 1973
Employees Worked With
Adrienne Carter
April 06, 2014
I came into to have 7500 mile service on my 2014 Subaru Forrester. Everyone was great in the service department - it was a good experience. Forrester. Everyone was great in the service department - it was a good experience. More
by Scoby5
Employees Worked With
Shirley, idk the names - sorry - everyone was great
April 02, 2014
purchase of crosstrek hybrid from Merrick @ Russle my occupation is sales also and i believe I know the feeling of SalesReps @ end of the month. however, no pushy sales and no pressure felt for the pur my occupation is sales also and i believe I know the feeling of SalesReps @ end of the month. however, no pushy sales and no pressure felt for the purchasing of a vehicle. well done. More
by IKEIKEJIRI
Employees Worked With
merrick lee
April 02, 2014
Service Good, solid work done in a timely fashion. Great team of people who say what they mean and do what they say. While I understand overhead is high, yo Good, solid work done in a timely fashion. Great team of people who say what they mean and do what they say. While I understand overhead is high, you may want to consider price adjustment relative to work performed. More
by gerardm
Employees Worked With
George
March 11, 2014
Steve was very friendly & knowledgeable. He went out of his way to get us the car we wanted. He even drove to VA to get it for us when the local dealership had a mishap with the car we were originally s of his way to get us the car we wanted. He even drove to VA to get it for us when the local dealership had a mishap with the car we were originally slated to get. More
by circfilebin
Employees Worked With
Steve Sherman
