Heritage Subaru Catonsville

Good experience with nice person Mr. Lee is a very nice person, I was very pleased with him to buy my first Legacy, it was a wonderful car and drive very comfortable. Mr. Lee cares ab Mr. Lee is a very nice person, I was very pleased with him to buy my first Legacy, it was a wonderful car and drive very comfortable. Mr. Lee cares about his customers and helps to get a nice experience though I waited for my car for a month because I order the car. I was strongerly recommanded him. More

Awesome experience Was referred to Steve Sherman...he was great...listened to what I needed & got me in a great vehicle with awesome terms...would recommend him to anyon Was referred to Steve Sherman...he was great...listened to what I needed & got me in a great vehicle with awesome terms...would recommend him to anyone looking for great service. More

Dealer goes the extra mile I was very pleased with their customer service. I was a first time buyer and they went above and beyond to ensure that I had no regrets. I was very pleased with their customer service. I was a first time buyer and they went above and beyond to ensure that I had no regrets. More

Great Experience Bettie Jackson was great. She was very helpful in the process of finding the right vehicle for me. I was very comfortable with her, I felt like I knew Bettie Jackson was great. She was very helpful in the process of finding the right vehicle for me. I was very comfortable with her, I felt like I knew her for years. I will definitely be going back in the future. More

First time buyer I am a first time car buyer Mr. Sherman was very helpful in guiding me along the process!! Great service would recommend to others! Thanks!!! I am a first time car buyer Mr. Sherman was very helpful in guiding me along the process!! Great service would recommend to others! Thanks!!! More

Love my new Subaru Outback!! Steve Sherman was great!! We spent a few weeks to get the right car for me, and he made it happen. There were no games, just friendly and professional Steve Sherman was great!! We spent a few weeks to get the right car for me, and he made it happen. There were no games, just friendly and professional service. He has even followed up since I bought the car to make sure I'm still satisfied - which I am! I highly recommend working with Steve if you know what you want, and like to feel as though you truly are a valued customer. More

Bettie Jackson was extremely helpful. Our experience was very pleasant, primari,y because Ms. Jackson was helpful, considerate and honest. She did much to make the process easy, be sure w Our experience was very pleasant, primari,y because Ms. Jackson was helpful, considerate and honest. She did much to make the process easy, be sure we were comfortable, and insure we clearly understood what was going on. And we are quite satisfied with our new car. Ms.McLaughlin was efficient and easy to deal with. More

Purchase of a from 2015 Forester My wife and I purchased a 2015 Subura Forester from Russell Subura about a month ago. Our experience from this purchase was shall we say interesting. My wife and I purchased a 2015 Subura Forester from Russell Subura about a month ago. Our experience from this purchase was shall we say interesting. First of all let me say that we were extremely pleased with our sales agent Bettie Jackson and the finance agent and we love our 2015 Forester Our concern was the lack of professionalism shown to us and more importantly toward Bettie Jackson from her sales support team and or management. If it weren't for the fact that I told Bettie Jackson I'll be back, I would've gone to another Subura dealer. The negotiation process displayed by management and others, were as they work as individuals vs a team. It was this lack of team unity displayed on the sales floor that disappointed us. My suggestion to Russell Subura is to reevaluate there management's professionalism , customer service and more importantly their team building skills - when it is displayed on the sales floor for customers to see and hear. Kudos to Bettie Jackson and other well meaning associates to work in an environment where employees are not treated as the organizations number one asset. Like I said, we Love our 2015 Subura Forester and look forward to when I can trade my 2015 Toyota Camry in and get one too. Richard Hooper More

Buying a new subaru with tradein Mr. Lee was very honest, efficient, and professional in the progress of helping us drive a new car home as soon as possible. Also he was very helpful Mr. Lee was very honest, efficient, and professional in the progress of helping us drive a new car home as soon as possible. Also he was very helpful on after-sale maintenance tips. I highly recommend the dealer. More