Heritage Subaru Catonsville

Great Sales Experience My wife decided that she wanted a Subaru Crosstrek. A friend of her's had purchased a Subaru from Russel Subara thru Steve Sherman and highly recommen My wife decided that she wanted a Subaru Crosstrek. A friend of her's had purchased a Subaru from Russel Subara thru Steve Sherman and highly recommended that we give him a try. We could not have been more pleased. Steve was extremely helpful and patient. He clearly explained the car's features, worked out a very good price, and found us the best possible loan rate - even beat our credit union. We now recommend Steve to our friends and family. More

Great experience This was a first time buying Subary.My sale consultant May Farris was extremely helpful.We have a great experience with her.She make our entire buying This was a first time buying Subary.My sale consultant May Farris was extremely helpful.We have a great experience with her.She make our entire buying process much easy than we expected.I woul higly recommended May Farris to all my friends. More

My sales expeience Ten years ago I purchased 2 Subarus from Steve Sherman. One for our daughter then a Senior in High School and one for myself. It was Ten years ago I purchased 2 Subarus from Steve Sherman. One for our daughter then a Senior in High School and one for myself. It was like parting with a old friend when I decided to get a new Subaru. How do you say good-bye to a car that never let you down. My Subaru never had a sick day only well check up appointments. Steve Sherman hasnt changed a bit. Which is a good thing. We picked up right where we left off ten years ago. Only my car had aged not Steve or I. Lol. Steve still had his great personality. It was and still is a pleasure to do business with a man of Steves high quality of care and concern for his clients. From test driving to sealing the deal Steve made it a good experience . When Steve retires I will have to track him down and insist he come out of retirement so I can purchase another Subaru from him ten years from now. Thanks Steve. Patti Blaha More

Excellent sales experience - our 3rd Subaru from Russel Cannot say enough good things about our salesman, Steve Sherman. We love the cars, but Steve is the reason we keep coming back to Russel to buy and se Cannot say enough good things about our salesman, Steve Sherman. We love the cars, but Steve is the reason we keep coming back to Russel to buy and service our vehicles. Working with Steve, you will get the car you want at a fair price and someone who will be there to make sure you are treated right, long after the sale. Service prices are reasonable for a dealership, especially when coupon specials are available. There are several closer dealers (Russel is about 40 miles from home), but are satisfied with the service, so keep coming back. More

Personable and Efficient First time buying a car. My sales consultant, Yong Lee was extremely helpful in answering questions and walking me through the car buying process! Hig First time buying a car. My sales consultant, Yong Lee was extremely helpful in answering questions and walking me through the car buying process! Highly Recommended. More

Great dealership I've purchased 4 vehicles from Russel Subaru and Russel Mazda. Each and every time it has been a pleasant experience. Customer service has always be I've purchased 4 vehicles from Russel Subaru and Russel Mazda. Each and every time it has been a pleasant experience. Customer service has always been very good and they have always dealt with me honestly. I've always left feeling like I got a good deal on the car and wouldn't hesitate to purchase another car from them. More

Excellent I hate buying cars, but Mr. Lee and Dellare made it painless. It was a smooth process free of aggressive sales tactics. I would go back! I hate buying cars, but Mr. Lee and Dellare made it painless. It was a smooth process free of aggressive sales tactics. I would go back! More

Great sales consultant It was my first time at a Subaru dealership and my sales consultant, Yong Lee, helped me through the whole way. He was very generous and thanks to him It was my first time at a Subaru dealership and my sales consultant, Yong Lee, helped me through the whole way. He was very generous and thanks to him my experience at Russel Subaru was great! I was very satisfied with his service and I am happy with my purchase. More

My First Subaru Experience This was our first Subaru purchase and the process went smoothly. I wanted a 2015 CrossTrek XV with specific features and one matching my requirements This was our first Subaru purchase and the process went smoothly. I wanted a 2015 CrossTrek XV with specific features and one matching my requirements was not on their lot so after trying to find one locally my car was ordered with a short wait (with their apologies but I understood I would have to wait for what I wanted.) I had negotiated a price for the vehicle and my trade-in, and when the vehicle on order arrived it had additional features I had not negotiated to purchase, but the original price was honored without a hassle. My trade-in was also not in the same condition as it had been when we negotiated it, but the value there was honored, too. Mr. Lee (our salesman) kept us informed about the order progress and did everything they could to expedite delivery of the car I wanted. They were honest and helpful throughout the process. We had bought a Mazda from Russel and had a good service experience so we will be returning with our Subaru, too, for service. The car is spectacular, could not be more pleased with it. More

Professional salesman, excellent services I've. Always been wary of car salesman, but Yong helped to redefine the stereotype. Thanks for answering all of my question honestly and making that f I've. Always been wary of car salesman, but Yong helped to redefine the stereotype. Thanks for answering all of my question honestly and making that five hour process not as painful as it was. If any friends looking to buy new cars in future, I'll be sending them to Yong Lee at Russel Subaru. Thanks! More