Heritage Subaru Catonsville

Dealer goes the extra mile I was very pleased with their customer service. I was a first time buyer and they went above and beyond to ensure that I had no regrets. I was very pleased with their customer service. I was a first time buyer and they went above and beyond to ensure that I had no regrets. More

Great Experience Bettie Jackson was great. She was very helpful in the process of finding the right vehicle for me. I was very comfortable with her, I felt like I knew Bettie Jackson was great. She was very helpful in the process of finding the right vehicle for me. I was very comfortable with her, I felt like I knew her for years. I will definitely be going back in the future. More

First time buyer I am a first time car buyer Mr. Sherman was very helpful in guiding me along the process!! Great service would recommend to others! Thanks!!! I am a first time car buyer Mr. Sherman was very helpful in guiding me along the process!! Great service would recommend to others! Thanks!!! More

Love my new Subaru Outback!! Steve Sherman was great!! We spent a few weeks to get the right car for me, and he made it happen. There were no games, just friendly and professional Steve Sherman was great!! We spent a few weeks to get the right car for me, and he made it happen. There were no games, just friendly and professional service. He has even followed up since I bought the car to make sure I'm still satisfied - which I am! I highly recommend working with Steve if you know what you want, and like to feel as though you truly are a valued customer. More

Bettie Jackson was extremely helpful. Our experience was very pleasant, primari,y because Ms. Jackson was helpful, considerate and honest. She did much to make the process easy, be sure w Our experience was very pleasant, primari,y because Ms. Jackson was helpful, considerate and honest. She did much to make the process easy, be sure we were comfortable, and insure we clearly understood what was going on. And we are quite satisfied with our new car. Ms.McLaughlin was efficient and easy to deal with. More

Purchase of a from 2015 Forester My wife and I purchased a 2015 Subura Forester from Russell Subura about a month ago. Our experience from this purchase was shall we say interesting. My wife and I purchased a 2015 Subura Forester from Russell Subura about a month ago. Our experience from this purchase was shall we say interesting. First of all let me say that we were extremely pleased with our sales agent Bettie Jackson and the finance agent and we love our 2015 Forester Our concern was the lack of professionalism shown to us and more importantly toward Bettie Jackson from her sales support team and or management. If it weren't for the fact that I told Bettie Jackson I'll be back, I would've gone to another Subura dealer. The negotiation process displayed by management and others, were as they work as individuals vs a team. It was this lack of team unity displayed on the sales floor that disappointed us. My suggestion to Russell Subura is to reevaluate there management's professionalism , customer service and more importantly their team building skills - when it is displayed on the sales floor for customers to see and hear. Kudos to Bettie Jackson and other well meaning associates to work in an environment where employees are not treated as the organizations number one asset. Like I said, we Love our 2015 Subura Forester and look forward to when I can trade my 2015 Toyota Camry in and get one too. Richard Hooper More

Buying a new subaru with tradein Mr. Lee was very honest, efficient, and professional in the progress of helping us drive a new car home as soon as possible. Also he was very helpful Mr. Lee was very honest, efficient, and professional in the progress of helping us drive a new car home as soon as possible. Also he was very helpful on after-sale maintenance tips. I highly recommend the dealer. More

My First New Car Adventure I came to the dealership to test drive only one car, the White Subaru BRZ. The sales representative was Bettie Jackson. She knew that I wanted this ca I came to the dealership to test drive only one car, the White Subaru BRZ. The sales representative was Bettie Jackson. She knew that I wanted this car and it was my first time buying a new car. After the test drive, she took the time to help me with all the questions I had. I felt really confident that she was there for me and to insure I left with my dream car and happy about the business aspect of buying a new car. She remained patient with me throughout the whole process. Thanks to her and the team at Russel Mazda Suabru VW, I'm so glad to say I'm a New Subaru owner! Heather Waack More

We came to test drive and bought the one we came to see. We sat down with Bettie R. Jackson and she found out what we had in mind. We test drove almost one of everything. We found the one we wanted in the co We sat down with Bettie R. Jackson and she found out what we had in mind. We test drove almost one of everything. We found the one we wanted in the color we liked and the options that appealed to us. It was getting late when we sat with Dellare Mclaughlin and found our finances in order. I got to drive our new Subaru Crosstrek home well after midnight. It was quite a pleasant experience. We will to come back and pick out a Subaru for my wife sometime in the future. My first service appointment was another pleasant experience with Finn Salmi. Thank you, keep up the good work! More