Heritage Subaru Catonsville

Great Team @ Russel Buying a car is always a very stressful experience – apart from being a big financial commitment there is always buyer’s remorse – did I get a ‘fair’ Buying a car is always a very stressful experience – apart from being a big financial commitment there is always buyer’s remorse – did I get a ‘fair’ deal. I was forced to look for a new car having been rear ended badly just a week ago. I did my basic research – True cars; KBB; Edmunds etc. and contacted the nearest car dealer in my area – was referred to work with Ms. May Farris. From the moment I walked into the showroom she put me at ease. She explained the differences between the Forester and Outback as I had narrowed my choice down to those two models. Once we agreed Outback was the preferred model – she walked me thru the very different features within the Outback – covered all kinds of information on build of the wagon; interior features; safety gadgets and different trim levels and what they meant for me. She offered a test drive and ensured I used some of the great features like lane change warning; blind spot monitoring; automatic brake system etc. Once we were back at the showroom – she was very patient with me – no hard sales tactics; she scanned other locations and found me the car with exact specs that I was looking for. At the last minute I changed my mind and requested a car with additional features – again she was very responsive and had no problem crunching the numbers again – luckily she found a car in their lot. I never met the manager throughout the sale process – I was so glad we never went back and forth on the price. At the end of the process – she introduced me to her manager Mr. Kevin Engle. He assured me that they don’t believe in ‘haggling’ with customers – in all my years of buying new/old cars – this was the first time I never had to meet the Sales Manager and ‘plea’ for a better price. That made me feel so much better – coming out of a car accident barely a week ago -- where I lost my previous car for no fault of mine. The Business Manager was Kirk Patel – very pleasant to work – again he did not hard sell any of protection plans; warranty – yet was assertive as to what Subaru recommends among the so many options. He was very flexible to work with on the financing options, down payments etc. May is extremely knowledgeably about Subaru corporation and its cars. She is very approachable, takes time to explain everything; reassures you at every step – are you happy; do you have any questions; what else can I do for you. Hope to be back at the dealer for servicing soon and am praying I don’t have to seek another car anytime soon – but if I ever need to then I know where to begin – Russell Subaru in the safe hands of May, Kevin and team. Note - this dealer's location is very deceptive -- they share a building with Mazda and I was wondering would they have a good number of new cars to sell -- I was very surprised to see they have a huge parking lot of new/certified car inventory at the back of the showroom -- May had to drive me in a car to get to the model car we had shortlisted. It was like being in a Walmart parking lot. PS -- I was not paid for this review!!! More

Outstanding Experience The most pleasant experience from Sales to Management to Service. Very knowledgeable, friendly and helpful in all areas. We highly recommend this deal The most pleasant experience from Sales to Management to Service. Very knowledgeable, friendly and helpful in all areas. We highly recommend this dealership to everyone. More

May Farris made this a very pleasant transaction May Farris was outstanding. She answered all our questions thoroughly and with significant depth of knowledge. She and her manager Shaun also develo May Farris was outstanding. She answered all our questions thoroughly and with significant depth of knowledge. She and her manager Shaun also developed creative ways of meeting our constraints. I highly recommend May as a sales rep. More

awesome dealership and May deserved six stars! all I can say is that I have bought a lot of cars over the years and this transaction was a pleasure. The car price was great and the trade price was all I can say is that I have bought a lot of cars over the years and this transaction was a pleasure. The car price was great and the trade price was more than I expected. And May handled everything perfectly. More

Steve Sherman is awesome! Steve is one of the best car salesman around! Everything was calm and easy! He worked with my girlfriend and I over the course of a month and helped w Steve is one of the best car salesman around! Everything was calm and easy! He worked with my girlfriend and I over the course of a month and helped with every last thing. More

Excellent Experience I really enjoyed my experience at Russel Subaru. Steve Sherman was very knowledgeable and friendly. I could not have asked for a better person to help I really enjoyed my experience at Russel Subaru. Steve Sherman was very knowledgeable and friendly. I could not have asked for a better person to help find a new car. If you are interested in a Subaru or Mazda, go see Steve Sherman. More

Great place Great experience with Russell Subaru. Steve Sherman was the best! Would definitely buy another car with this dealership. I will spread the word th Great experience with Russell Subaru. Steve Sherman was the best! Would definitely buy another car with this dealership. I will spread the word that this is the place to buy a car. More

Very Helpful, Great Service Overall I had a great car purchasing experience with Russel Subaru and May Farris. May was incredibly helpful and was quick to reply in email (which Overall I had a great car purchasing experience with Russel Subaru and May Farris. May was incredibly helpful and was quick to reply in email (which I very much appreciated since it is much easier for me to communicate via email). I wanted a specific model that was a 5 speed manual transmission and the dealership was very active about finding one and alerting me when it came in. All in all I left the lot with the exact car I wanted at a very fair price. I will definitely return to Russel Subaru in the future and would recommend the dealership to friends and family. More

Great Experience I recently purchased a Subaru Legacy. Kevin James made buying this car an enjoyable experience. He is very knowledgeable and helpful. I feel conf I recently purchased a Subaru Legacy. Kevin James made buying this car an enjoyable experience. He is very knowledgeable and helpful. I feel confident that any issues or questions I have about the car will be well received and answered by Kevin. Thank you Kevin, I love my car. More

Excellent service and pricing We shopped at four different Subaru dealerships. Many of that salesmen could not explain the different package/options as they just didn't seem to kn We shopped at four different Subaru dealerships. Many of that salesmen could not explain the different package/options as they just didn't seem to know their stuff. Before purchasing, we negotiated the prices with the other dealerships. Russel matched the lowest price we got. I worked with Jason Brooks over the phone on several occasions and he was always helpful and timely in answering my questions. When we got to the dealership, May Farris knew the answer to every one of our questions. She walked us through the number of options we could get with each car, and was able to get us a car that had the ideal options and packages for our family. She is the most knowledgeable and kind person we have ever bought a car from. I would buy a car from her because she is open and honest and not at all pushy. We had a fantastic experience! More