Heritage Subaru Catonsville

Knowledgeable and Trustworthy This is the second Subaru that I have bought from Steve Sherman. He seemingly knows everything about the cars he sells. He even was able to offer ad This is the second Subaru that I have bought from Steve Sherman. He seemingly knows everything about the cars he sells. He even was able to offer advice for how to deal with the insurance company. Everything he has told us has proved to be true. More

Never considered any other dealership We just bought our 5th car through Russel Subaru with Steve Sherman's help. Every time we come to Steve and asking him for help to find a car for u We just bought our 5th car through Russel Subaru with Steve Sherman's help. Every time we come to Steve and asking him for help to find a car for us that suits our needs for the moment, he always offers us exactly what we need and offers us the best deal that we can never find at any other place. This trust is built through at least past 10 years. We always feel welcome and safe in his hands. AND we keep coming back!!!! Thanks, Steve!!!! More

Amazing staff from start to finish This has truly been a great experience. They worked very hard to make my deal happen all while being friendly yet professional. Kevin James and Kevin This has truly been a great experience. They worked very hard to make my deal happen all while being friendly yet professional. Kevin James and Kevin Engle are the BEST!!! Would deal with them again for sure! More

Found a new friend. I had to keep reminding myself that Steve Sherman was working for Russel because he treated me as if we were two guys striking up a new friendship. S I had to keep reminding myself that Steve Sherman was working for Russel because he treated me as if we were two guys striking up a new friendship. Steve has a very high level of Emotional Intelligence and people skills exemplified by his ability to view the customer as a potential friend rather than a quick payday. During your first encounter, budget time to get to know each other - a shining example of relationship salesmanship. Steve also has a great sense of humor. He put in 110% to help me with critical issues of finding the right car when my insurance company decided my old car was worth more dead than alive. He clearly explains every step in the process and is highly supportive of his customers. I am grateful for all of his help, to my wife for referring me to Steve and I plan to send him many potential, new friends in the future. This is what a car buying experience should be. PS: Ask about joining the staff for pizza lunch on Saturdays. I found a new friend at Russel. More

Outstanding! Steve Sherman was organized and competent. There was no pressure and no games.He made the process smooth and comfortable. I would recommend Russell an Steve Sherman was organized and competent. There was no pressure and no games.He made the process smooth and comfortable. I would recommend Russell and, in particular, Steve, to friends and family. More

Purchase of Used Car Kevin gave me an excellent experience with Russell Subaru. The 2012 Ford Fusion is a lovely car and a wonderful drive. The price was just right. Kevin gave me an excellent experience with Russell Subaru. The 2012 Ford Fusion is a lovely car and a wonderful drive. The price was just right. More

2016 WRX Kevin in sales was a total professional, and this is the man that can get you into the seat of a quality Subaru rated #2 in 2016 Consumer Reports. Kevin in sales was a total professional, and this is the man that can get you into the seat of a quality Subaru rated #2 in 2016 Consumer Reports. LeJuan in the financing dept went the extra mile to match or beat my loan rate which made everything easy. In and out in a matter of 2 hrs quick and convenient. More

Great expereince Steve Sherman sold my wife and I a 2016 Subaru Outback 2016 3.6r couldn't have been a better expereince. Would highly recommend Steve go anyone looki Steve Sherman sold my wife and I a 2016 Subaru Outback 2016 3.6r couldn't have been a better expereince. Would highly recommend Steve go anyone looking to buy. Chad Bederka More

Buying a car Steve Sherman stuck with us as we negotiated a factory order of a new Outback then changed our minds about the color. He even drove to New Jersey to Steve Sherman stuck with us as we negotiated a factory order of a new Outback then changed our minds about the color. He even drove to New Jersey to retrieve the model we wanted. Hat's off to him. John&Elaine More

First Class Dealer My Sales Rep, Steve Sherman was very professional and thoughtful throughout my sale visit. He worked consistently to meet my financial requirements. . My Sales Rep, Steve Sherman was very professional and thoughtful throughout my sale visit. He worked consistently to meet my financial requirements. . Also the Financial Manager was very cooperative. I was treated like a first class customer by a First Class organization... More