Heritage Subaru Catonsville

Great experience dealing with salesman Steve Sherman. He really made it easy to find the right car for our needs. Will definitely return in the future. dealing with salesman Steve Sherman. He really made it easy to find the right car for our needs. Will definitely return in the future. More

Subaru family Grew up with Toyotas and Hondas but when I got our first Subaru I was hooked. Have had 4 Subarus in the last 30 years (2 in the last 2 1/2 years). W Grew up with Toyotas and Hondas but when I got our first Subaru I was hooked. Have had 4 Subarus in the last 30 years (2 in the last 2 1/2 years). We even went back to Russel Subaru and only wanted to work with Steve Sherman. He is a great salesman and it was a pleasure working with him. More

Great car buying experience! By far the best car buying experience I've ever had. The salesman, Steve Sherman was outstanding. He answer all of our questions and ensured we unde By far the best car buying experience I've ever had. The salesman, Steve Sherman was outstanding. He answer all of our questions and ensured we understood. I recommend Steve to anyone looking for a great buying experience! Also, the management team was extremely easy to work with and valued out time. More

To the point and friendly Steve Sherman was very helpful and we had a great experience trading in an old Baja for a new Impreza. He kept us up to date during the 2 weeks it too Steve Sherman was very helpful and we had a great experience trading in an old Baja for a new Impreza. He kept us up to date during the 2 weeks it took to order in the car we wanted with a manual transmission. More

Took the extra step in dealing with the customer. Showed up for an 85,000 mile oil change at the service department of Russel Subaru on time...except that I was one week early.. When I realized my mis Showed up for an 85,000 mile oil change at the service department of Russel Subaru on time...except that I was one week early.. When I realized my mistake and offered to leave and come back on the correct date, Service Manager Heather Wingerd told me to stay and she would fit me in. While waiting to have my oil changed, she came to tell me that the technician noticed a few problems regarding my Subaru Forester. She fully explained the cost and what could be held off until my 90,000 service. I decided to have the work done at this time. She arranged a ride back to my home. When I returned to pick up my Forester, Ms. Wingerd noticed that I had not provided her with any coupons, even though some were applicable to the work done. Noting that I had initially brought in the Forester for an oil change only, she appreciated the fact that I would not necessarily come prepared with coupons for work I was not asking to be done. She then took my total bill, worked in a few available coupons and saved me about 12% off my bill, Clearly, Ms. Wingerd went the extra step for me. This was customer service at the highest level!!! More

Amazing car buying service I purchased my 2016 Subaru Crosstrek from Kevin James along with my fiance who had purchased his 2016 Mazda CX-5 at the same time. Kevin was very help I purchased my 2016 Subaru Crosstrek from Kevin James along with my fiance who had purchased his 2016 Mazda CX-5 at the same time. Kevin was very helpful regarding all the questions we had and was very accommodating to me, especially since the color combinations were not available for the trim I wanted for the Subaru. After a long day of going back and forth on the price of the cars, we walked away very happy customers. I can't express how thankful we are for all the help received from Kevin and his supervisors. More

Pleasant experience I recently purchased a car from russel and was pleasantly surprised at the experience. Usually I hate the haggling, upgrades likefire proof wax and ju I recently purchased a car from russel and was pleasantly surprised at the experience. Usually I hate the haggling, upgrades likefire proof wax and just idle xxxxxxxx. Lola removed the majority of this( they still have to sell upgrades for spiffs ) and handed me over to Kevin James who finished the process almost painless. because I was tied up in a refi I had to order the car because I couldn't sign a loan. Lola/Kevin were able to find one locally so that as soon as the refi was finalized the car was available. Unfortunately some where along the line the second key was lost. Hopefully because of this inconvenience I hope they are willing to offer a third free. I will complete the review after the entire process is done More

Great Car-Shopping Experience My wife and I visited most of the Subaru dealerships in the Baltimore area shopping for a 2016 Outback. We found Steve Sherman and Dan Rosenfeld to b My wife and I visited most of the Subaru dealerships in the Baltimore area shopping for a 2016 Outback. We found Steve Sherman and Dan Rosenfeld to be the most helpful and also the most knowledgeable. Steve was patient and answered all of our questions. He got us the car we wanted at a very fair price. I'd recommend talking to Steve and Dan to anyone looking for a new Subaru (or Mazda; they sell those too). More

Good selection and no pushy tactics I came to Russel in search of a Subaru because of the reputation they have as dependable and affordable, but I left Russel Subaru with a new car becau I came to Russel in search of a Subaru because of the reputation they have as dependable and affordable, but I left Russel Subaru with a new car because of the assistance I received during my search. Mr. Herbert Thomas answered all my questions and gave me the room I needed to make this important decision. The whole staff was helpful and transparent. I feel like I got a good deal, and I'm looking forward to a long years of high-quality service from the dealer. Thanks! More

Mr. Lee is a genuine salesman Mr. Lee was very friendly the moment I met him. I have been car shopping for a Subaru Outback 2.5i Limited, and he was able to provide a good deal com Mr. Lee was very friendly the moment I met him. I have been car shopping for a Subaru Outback 2.5i Limited, and he was able to provide a good deal compared to other Subaru dealerships. He was very kind and showed the new features that were inside the car and showed me how to maneuver and connect to all the new apps that were provided on the dashboard. It was a great purchasing experience, and I highly recommend Mr. Lee when purchasing a new Subaru for yourself. The overall experience was worth the wait, and I would come to Mr. Lee again when I decide to purchase a new car. More