Heritage Subaru Catonsville

great experience We recently came in to look at a crostrek or impreza used. Our salesman steve sherman was extremely helpful in looking at any vehicle we chose and le We recently came in to look at a crostrek or impreza used. Our salesman steve sherman was extremely helpful in looking at any vehicle we chose and let us take a test drive. We debated on new verses used. He was very patient and helpful in answering any questions we had. We decidedon a new crostrek. He took the time to go over all the features and answer any more questions. We arrived at 11 am and left very happy with our new subaru at 6 pm. It was a long day put very pleasant. Thanks for great service with our purchase. Phyllis douglass. More

THE BEST OF THE BEST! The best of the best is none other than May Farris. This is the 2nd Subaru Forester she sold me and this was by far the best experience I have had yet The best of the best is none other than May Farris. This is the 2nd Subaru Forester she sold me and this was by far the best experience I have had yet. May was patient, knowledgable, a listener and she gave me a great deal! When I needed her after the sale, she made herself available to me. I would highly recommend her if you want the best sales experience. See May! More

Painless Car Buying Usually I dread buying a new car but Steve Sherman made it pretty painless and almost fun. Everyone at the dealership was friendly and professional, e Usually I dread buying a new car but Steve Sherman made it pretty painless and almost fun. Everyone at the dealership was friendly and professional, especially Kirk Patel in Finance. The personal attention from first visit to new car delivery was very much appreciated. More

Excellent I had the easiest car buying experience ever. My salesman Jorden Edwards was the best. I am visually impaired. (No I did not test drive the cars) my I had the easiest car buying experience ever. My salesman Jorden Edwards was the best. I am visually impaired. (No I did not test drive the cars) my husband was with me. He was so kind and explained things about the cars clearly and made sure I understood as well as my husband. It was great. Other places we went treated me like I did not exist. They would ignore me becuase it is obvious I will not be driving. This dealership treated me the way they would treat anyone. There pricing was fair, they gave you time to consider, they were not pushy and most of all they did not try to sell things you did not want. It was great I recommend this dealership and I recommend asking for Jorden Edwards by name. More

Pain Free May Farris was kind and helpful as I chose to leave my older Outback for a new Forester. The process was relatively quick and painless. May Farris was kind and helpful as I chose to leave my older Outback for a new Forester. The process was relatively quick and painless. More

Great experience It was a smooth stress free car buying experience. The dealership was busy but the manager found someone to help me with my purchase so I didn't have It was a smooth stress free car buying experience. The dealership was busy but the manager found someone to help me with my purchase so I didn't have to wait long. Mr. Applegarth was my salesman he was very professional and made purchase smooth from beginning to end. I will recommend him to my friends and family. Then once I was ready to leave Mr. Sherman explained everything About my new Subaru and service in great detail. Heritage Subaru of Catonsville will be my dealership now. More

Quick, fast and work hard Ms. May Farris is very friendly and patient, works very hard and over time to answer all questions and to guide us went through the buy/delivery proc Ms. May Farris is very friendly and patient, works very hard and over time to answer all questions and to guide us went through the buy/delivery processes. More

Great service!! I drove up from Northern VA to see a vehicle I had seen online and wished to purchase. I submitted an online request after-hours and was contacted by I drove up from Northern VA to see a vehicle I had seen online and wished to purchase. I submitted an online request after-hours and was contacted by the Sales Manager Lola first thing the next morning. She arranged for me work with May as my sales associate. May confirmed the vehicle was in stock and was available for test drive and/or purchase. I told her when I'd be there and she confirmed she'd see me as soon as I arrived. Once I arrived, she was finishing up with another client but pointed me in the direction of the vehicle that she had had retrieved around front for me to view. It was 100% what I wanted! Moments later, she finished with that client and she asked if I wanted to test drive but I didn't need to because I had already test driven it 2x at another dealership. I asked her if we could get it to a certain price, I'd sign the deal (I had done my research and was ready to buy!) She took the offer to her mgr and they agreed to it. We started the process of the paperwork and I was out the door in my new Subaru within 2 hours, which was GREAT for a busy, end-of-month Saturday! Everyone in the dealership was friendly and pleasant (including CJ who did my ppwk with me). I also had my young son with me and they were great entertaining him, being patient with him and giving him fun little things to play with. When we were all done, May gave me hug and my son and I were off in our new car! BUT IT DOESN'T END THERE! In the transaction, I traded in my old car and thought I had cleaned it out thoroughly. Only after I got back home to VA did I realize I left my office garage parking card in the center console of my old car. DOH! I needed it to get into my office garage and would incur a fee to replace it. I emailed May at the dealership the next day and described the item and asked them to go see if she could find it. Since I don't live in the area, I didn't have the luxury of going back to the dealership easily. May emailed me back and found my card and sent me my card!! Fantastic service!! More

Helpful and friendly Matt N. sold me my first brand new car. He was very friendly and helpful. When showing me the new car he was very thorough when showing me all the bel Matt N. sold me my first brand new car. He was very friendly and helpful. When showing me the new car he was very thorough when showing me all the bells and whistles. I would recommend him to anyone looking to buy a new Subaru. More

My First Subaru I purchased my first Subaru from Russell Subaru and had a great experience. May Farris was very professional and efficient. I would definitely recomme I purchased my first Subaru from Russell Subaru and had a great experience. May Farris was very professional and efficient. I would definitely recommend this dealership and May to a friend. More