Heritage Subaru Catonsville

Made it all work in a hurry We were very impressed with Steve's Subaru/Mazda knowledge as he helped our daughter narrow her search and got her on the road quickly after her car w We were very impressed with Steve's Subaru/Mazda knowledge as he helped our daughter narrow her search and got her on the road quickly after her car was totaled. As a first-time buyer, it was wonderful for her to get all her questions answered without feeling pressured. More

Above and Beyond Service I wanted to take a moment to extend my incredible gratitude and praises to the staff for all of the hard work and persistence they showed with my rece I wanted to take a moment to extend my incredible gratitude and praises to the staff for all of the hard work and persistence they showed with my recent extensive repairs on my car (2011 WRX). It was some challenging work as there were some complicated repairs that I feel were a result of the previous owner before I bought the vehicle used. Their technicians did excellent work and the engine runs and drives like a new car now! It is even running with better power AND fuel efficiency! Additionally, I would like to extend my highest and sincerest praises of Heather and her level of “above and beyond service" that she showed to me. The job my car required was a demanding one and she went so far above any expectations I could have possibly imagined. She was so friendly, helpful, informative, and communicative throughout the entire process. I have never received a higher level of customer service in any field than I did from Heather and the technicians at this dealership. She is an incredibly valuable asset to your business and I hope she will be available to help me with all of my future needs. I will be a returning customer to Russell Subaru for as long as I live in Ellicott City, and the main reason I am so emphatic about that is because of how incredible Heather was throughout my whole experience. I cannot extend high enough praises of her and her approach to customer service. More

Great Experience - Steve is The Man! Had an excellent experience with salesman Steve Sherman. He helped me find the perfect car and was very easy to get along with. I appreciate Steve a Had an excellent experience with salesman Steve Sherman. He helped me find the perfect car and was very easy to get along with. I appreciate Steve and the whole Russel crew, It was great buying a car from someone you know would have your back if you were in a pinch. Will definitely return in the future. More

More kudos for Steve Sherman Steve Sherman is undoubtedly the best and most congenial car salesman I have ever dealt with. When my wife and I were wandering around the Russel Subu Steve Sherman is undoubtedly the best and most congenial car salesman I have ever dealt with. When my wife and I were wandering around the Russel Suburu/Mazda lot looking for Subarus, Steve came out and took us in hand, explained the features of vehicles that were available, took us on test drives that enabled us to get a feel for the cars, and helped us determine which ones suited us best. We narrowed down the options, and decided on an Impreza Limited. We went through TRUCAR come up with the best price, which Russel honored. After we decided on the color and model, I found out Steve was tied up with another customer, so I contacted Kevin Engel, the sales manager, who we had met earlier. Kevin obligingly checked to see if what we wanted was available, and gave me the options. When we went back in the next day, the car we wanted turned out to be in Delaware, and they had sent a retired employee to pick it up and bring it back. Friday afternoon traffic delayed getting it in, so we went back and picked up the next day. Steve had it all ready for us and explained the car’s features while standing out in the rain. All the good things written about Steve in the dealership reviews are true, and we were very happy with our experience at Russel Subaru. More

Awesome Knowledgeable Salesman I called Russel Subaru and was put in touch with Kevin James. I Told him what i was looking for and the Price Range he was excellent in helping to loc I called Russel Subaru and was put in touch with Kevin James. I Told him what i was looking for and the Price Range he was excellent in helping to locate me exactly what i was looking for, he was very knowledgeable about all the models. At no time did he ever pressure or pushing me in a direction, he supplied me with enough information so i could make an informed decision. Kevin James is the man to look for at Russell Subaru. More

Great experience dealing with salesman Steve Sherman. He really made it easy to find the right car for our needs. Will definitely return in the future. dealing with salesman Steve Sherman. He really made it easy to find the right car for our needs. Will definitely return in the future. More

Subaru family Grew up with Toyotas and Hondas but when I got our first Subaru I was hooked. Have had 4 Subarus in the last 30 years (2 in the last 2 1/2 years). W Grew up with Toyotas and Hondas but when I got our first Subaru I was hooked. Have had 4 Subarus in the last 30 years (2 in the last 2 1/2 years). We even went back to Russel Subaru and only wanted to work with Steve Sherman. He is a great salesman and it was a pleasure working with him. More

Great car buying experience! By far the best car buying experience I've ever had. The salesman, Steve Sherman was outstanding. He answer all of our questions and ensured we unde By far the best car buying experience I've ever had. The salesman, Steve Sherman was outstanding. He answer all of our questions and ensured we understood. I recommend Steve to anyone looking for a great buying experience! Also, the management team was extremely easy to work with and valued out time. More

To the point and friendly Steve Sherman was very helpful and we had a great experience trading in an old Baja for a new Impreza. He kept us up to date during the 2 weeks it too Steve Sherman was very helpful and we had a great experience trading in an old Baja for a new Impreza. He kept us up to date during the 2 weeks it took to order in the car we wanted with a manual transmission. More

Took the extra step in dealing with the customer. Showed up for an 85,000 mile oil change at the service department of Russel Subaru on time...except that I was one week early.. When I realized my mis Showed up for an 85,000 mile oil change at the service department of Russel Subaru on time...except that I was one week early.. When I realized my mistake and offered to leave and come back on the correct date, Service Manager Heather Wingerd told me to stay and she would fit me in. While waiting to have my oil changed, she came to tell me that the technician noticed a few problems regarding my Subaru Forester. She fully explained the cost and what could be held off until my 90,000 service. I decided to have the work done at this time. She arranged a ride back to my home. When I returned to pick up my Forester, Ms. Wingerd noticed that I had not provided her with any coupons, even though some were applicable to the work done. Noting that I had initially brought in the Forester for an oil change only, she appreciated the fact that I would not necessarily come prepared with coupons for work I was not asking to be done. She then took my total bill, worked in a few available coupons and saved me about 12% off my bill, Clearly, Ms. Wingerd went the extra step for me. This was customer service at the highest level!!! More