Heritage Subaru Catonsville

Go only for Sales! My car buying situation was a little different. I wasn't in the market for a new car because the Service department at this dealership did not place t My car buying situation was a little different. I wasn't in the market for a new car because the Service department at this dealership did not place the oil plug back in and the car's engine blew up as I drove down the highway with my 2 small children. I believed the car was on fire from all the smoke. The service department did not really do much to replace the engine and offered me an extended power train warranty which I already had on the vehicle. I refused to drive away with a car that had a blown engine. So, who came to clean up the mess? Sales. Honestly, trading in and negotiating is always a pain in the xxx. But in the end, I ended up with a 2017 forester for trading in my 2015. I lost $3,000 which totals to $200 a month for 15 months. May Farris was the sales consultant and Shawn was the sales manager. I liked May. She was empathetic to my issue and so was Shawn. I wasn't easy to deal with because I was so angry to how I was treated and because of what happened to my car. Also, Kirk Patel completed my finance paperwork and my tags. I am sure that they are glad it's over. Because I am. I am giving the sales experience a 5 -- I would not say 5 because I shut down completely negotiating the offer. But I wouldn't have been in this situation of the service department didn't mess up my oil change. :/ More

Overall a good experience. May Farris helped me choose the right vehicle, took me out on 2-3 test drives, answered my questions, and negotiated a fair price. She was pleasant, a May Farris helped me choose the right vehicle, took me out on 2-3 test drives, answered my questions, and negotiated a fair price. She was pleasant, attentive, knowledgeable, patient and low key. My wife commented to me that she liked that Ms. Farris wasn't pushy or aggressive. The manager greeted and thanked us, and the financial person efficiently did the paperwork, went over some options, and finalized the sale. All were very professional and helpful. I've enjoyed my new car for about a week now and everything seems to be working fine, but it will take me months to figure out all the bells, whistles, and adjustments. May has invited me back anytime for further help or instructions. I had been a Nissan customer since 1984, but my daughter recommended Subaru. Afterwards, I found out that coincidentally, she had bought her Legacy from May Farris in 2013! I hope that my use of the service department in the future will also be a positive experience. More

2017 outback 2.5i touring I came to the dealership to look at and/or test drive the new 2017 outback 2.5i touring model. I didn't have an appointment; however, Ms. May came up I came to the dealership to look at and/or test drive the new 2017 outback 2.5i touring model. I didn't have an appointment; however, Ms. May came up to my parents and I and helped us out. She was able to the locate one of those outback (in particular the black exterior) that was on the lot. The test drive was awesome. I ended up getting the brilliant brown exterior (which arrived a few days after my initial visit). Even though, I paid a little more than I had planned, but overall I am very satisfied with my purchase. More

Excellent May Farris was my salesperson. I could not have been more pleased. She was extremely knowledgeable, personable and extremely patient. She did not pr May Farris was my salesperson. I could not have been more pleased. She was extremely knowledgeable, personable and extremely patient. She did not pressure me into a decision and let me take my time while contemplating which car I was going to purchase. The only reason I purchased from Hetitage Subaru was because of May. I would recommend her to any of my friends or colleagues. Purchasing a car is stressful enough, May made this purchase exciting and relaxing. Thank you so much May!!!! More

Very Good Experience Because we bought several new cars from Stephen Sherman, we went back to Heritage to ask him to help us find a used car. As always, he took the time Because we bought several new cars from Stephen Sherman, we went back to Heritage to ask him to help us find a used car. As always, he took the time to explains all the features on several cars and answered all our questions so we could make the right choice for us. We decided on a Crosstrek. He went above and beyond to find us the right car and in the color we wanted. The day after we took the car home, he followed-up with a phone call to ensure we had no questions concerning the car. The experience of buying a used car was just as great as buying a new car. Thank you Stephen for making our experience another great one. More

Excellent I had an excellent experience with Heritage Subaru in Catonsville. I was looking for a Subaru Impreza hatchback and found the one I wanted. I met and I had an excellent experience with Heritage Subaru in Catonsville. I was looking for a Subaru Impreza hatchback and found the one I wanted. I met and worked with May Farris who was very kind, helpful, knowledgeable, and answered all of my questions. I paid a little more than I had planned, but overall I am very satisfied with my purchase. More

Amazing experience buying my new Subaru Forester limited2017 Hello, my name is Julio Loyola, and I recently bought my new Forester Limited edition 2017, and let me tell you that the sales agent was super proffe Hello, my name is Julio Loyola, and I recently bought my new Forester Limited edition 2017, and let me tell you that the sales agent was super proffesional and was very clear regarding all the details that I required for my forester such as navigation system, leather seats, the color, the internet price, the driving test, and the most important was the financing. He had patience to explain me each detail of the car, and left me know, on time, the financing process. I highly recomend to Mr. Kevin James if you are thinking to buy your new Forester. He can find the best option according to your demands for the BEST PRICE! More

Buying my 5th Subaru Great team! Have worked with them for years. This purchase was quite complex. The whole team worked together to get us into our 5th Subaru. Great team! Have worked with them for years. This purchase was quite complex. The whole team worked together to get us into our 5th Subaru. More