Heritage Subaru Catonsville

2017 Crosstrek Steve was great to work with through the entirety of the purchasing process. He stayed past opening hours to help us and was a pleasure to work with. Steve was great to work with through the entirety of the purchasing process. He stayed past opening hours to help us and was a pleasure to work with. More

2017 Subaru Forester We just completed the purchase of a 2017 Subaru Forester at Heritage, and would recommend them to anyone interested in buying a Subaru. Heritage prov We just completed the purchase of a 2017 Subaru Forester at Heritage, and would recommend them to anyone interested in buying a Subaru. Heritage provides a low-pressure buying experience, and they seem to lead with their best price (which I found to be lower than competing nearby dealerships). They don't seem to be interested in nickel-and-diming their customers, which for me is very important. Our salesman, Kevin James, is a great guy who knows the product and will take good care of you. More

2017 Subaru Forester May Farris extended excellent customer service. She quoted us a good price and made sure all our questions were answered. May was a pleasure to work w May Farris extended excellent customer service. She quoted us a good price and made sure all our questions were answered. May was a pleasure to work with. More

My experience purchasing a new 2017 Crosstrek Steve Sherman - you rock!! I want to thank you for making my new Subaru purchase the most relaxed, stress free experience I've ever had when purchasi Steve Sherman - you rock!! I want to thank you for making my new Subaru purchase the most relaxed, stress free experience I've ever had when purchasing a new vehicle. You took the time to work with me to get the vehicle I wanted and never once made me feel talked down to or being taken advantage of. Congratulations to you and the entire staff for the way you work with your customers. I'll be letting everyone know about my pressure free experience working with you. Thank you again for going the extra mile for me. More

May FArris and Subaru Although there were many Subaru dealerships near where I live, I chose this one because of the great customer service we received from May Farris. Although there were many Subaru dealerships near where I live, I chose this one because of the great customer service we received from May Farris. More

2017 Subaru - The Benedicts We keep coming back to Steve Sherman, time after time - sorta says it all!! Steve goes above and beyond to make sure the experience of purchasing a ne We keep coming back to Steve Sherman, time after time - sorta says it all!! Steve goes above and beyond to make sure the experience of purchasing a new car is pleasant!! More

Purchased a new car. Steve Sherman at Heritage took his time listening to us and answering all of our questions. We never felt pressured to buy a car.. We very highly re Steve Sherman at Heritage took his time listening to us and answering all of our questions. We never felt pressured to buy a car.. We very highly recommend Steve and the pros at Heritage. More

Relaxed, informative and fun buying experience. We just purchased our first Subaru after being primarily Honda and Toyota owners. There was alot to learn and Stephen Sherman is, I believe, one of th We just purchased our first Subaru after being primarily Honda and Toyota owners. There was alot to learn and Stephen Sherman is, I believe, one of the most patient guys. Not once did we feel rushed even though we took up quite a few hours of his day. You could tell he truly believes in his product and knew every detail about that car. We were able to get exactly the car we wanted that day and feel we paid a very fair price. It was hard giving up our family van with so many memories but we are absolutely loving our new Outback. Steve has already called to follow up and it's only been two days since we purchased the car. We would definitely go back to buy again from Steve and Heritage. More

Terrific New Car Buying Experience Purchased a new 2017 Subaru Forrester from Heritage Subaru in Catonsville and I c ouldn't have had a better buying experience. Julian Barnes (our sal Purchased a new 2017 Subaru Forrester from Heritage Subaru in Catonsville and I c ouldn't have had a better buying experience. Julian Barnes (our salesperson) could not have been nicer and friendly. My wife and I walked onto their lot and where met by Julian. Even though we had not made an appointment Julian gave us some of his time and showed us a few Forresters that were on the lot and let me wife and I sit in a couple. My wife and I found Julian so charming we made an appointment to sit down with him and start the purchase process. Julian and the finance manager (sorry, I think his name was Kevin) were great to work with, helping us through every step and question that we had. Our only regret is that buying a vehicle has not gotten any easier or shorter. It really should not take hours and hours (nearly 6 in total) to make a car purchase. Subaru, if you are listening and reading this review, you really need to rethink your car buying process. Spending nearly an entire afternoon and nearly evening finalizing our purchase let my wife and I exhausted. After spending our last hour plus with the finance person, doing paperwork and dancing around an additional $6500 in "extras" that were trying to be added into our final finance amount my wife and I finally left the dealership with our new car just happy to be out in the fresh air. We know this is the dance/game all dealerships play when selling a new or used car. My wife and I have played this game many times in our 60+ years of life. Between us, we have bought probably 6-8 vehicles and only one time have we actually enjoyed the buying experience. Subaru, you have put a great effort into hiring terrific sales and service personal. Now work on making the buying process a "customer friendly" experience. Everyone wants to make a living just don't keep so much of that "living" on your customer's back or we will go elsewhere in the future, and there are other "elsewheres". More

Great experience I came in to find a replacement for my 10 year old Forester, which I love. Found a wonderful 2017 model with the color and options that I woos looking I came in to find a replacement for my 10 year old Forester, which I love. Found a wonderful 2017 model with the color and options that I woos looking for. Salesperson and staff were super helpful and made this buying experience one of the best I ever had. Thanks! More