Heritage Subaru Catonsville

Service These folks provide excellent service. They have been servicing my 2016 Subaru Outback. They always meet or exceed my expectations - friendly and qui These folks provide excellent service. They have been servicing my 2016 Subaru Outback. They always meet or exceed my expectations - friendly and quick intake and reasonable turnaround time of the service. More

Service Department Experience Yawan, a service rep at this dealership is an asset; Always pleasant and engaging. I am always treated with kindness. Her demeanor is never flat. She Yawan, a service rep at this dealership is an asset; Always pleasant and engaging. I am always treated with kindness. Her demeanor is never flat. She makes me feel like the only customer in the building. It's always a pleasurable experience with Yawan . Tyrell Nelson More

Crosstrek Purchase Great dealing with May she is the best and the entire team. They care about getting you the best deal and what you want. Highly recommended!!!!!! Great dealing with May she is the best and the entire team. They care about getting you the best deal and what you want. Highly recommended!!!!!! More

Quick service Just needed a 24,000 service and a cabin air filter change. I had originally requested a shuttle, bu LeJuan said it would only be about an hour so I o Just needed a 24,000 service and a cabin air filter change. I had originally requested a shuttle, bu LeJuan said it would only be about an hour so I opted to wait. Just short of an hour, she came into the waiting room (where I was still sipping free coffee!) and told me the car was complete, just waiting on the (free) washing. I was out in just about an hour from the time I went in - and the shuttle probably would have taken 25 minutes each way! Thanks for the good service! More

Trick in sales I went to see the car that was priced 23000$ and when I got there they said the price is 26,500$ coz it has not been inspected. With tags and title an I went to see the car that was priced 23000$ and when I got there they said the price is 26,500$ coz it has not been inspected. With tags and title and dealer fee the price went upto 28,500$ . It happened coz they lure people to drive traffic and try to sell for the online price so there is no bargain space. But we live in world of sales where almost every car dealership lure you with great deals. We were really disappointed. The guy who gave us a test drive new little about car but couldn't negotiate as he was going to see the manager on every questions we asked based on his so called 5 year experience . More

New Subaru I have known Steve Sherman for an adult lifetime and we have purchased 4 or 5 previous Subarus from him at the Heritage Subaru and its previous owner I have known Steve Sherman for an adult lifetime and we have purchased 4 or 5 previous Subarus from him at the Heritage Subaru and its previous owner Russel Subaru in Catonsville. Steve is a thorough professional and completely knowledgeable about Subaru products whether it is technology, mechanics, accessories and service. He is completely passionate about his profession, having a prior race car driver background. He is ethical, where many sales pros fail, ethically speaking, Steve soars above. He goes beyond the pale and is always driven to succeed. We thank and appreciate Steve Sherman as a lifetime professional and now a family friend. God bless him! A real guy who makes all the difference in car buying. More

Amazing Customer Service Hello - I have come to this service center on many occasions over the last couple of years. I purchased and my Mazda and Subaru from this location an Hello - I have come to this service center on many occasions over the last couple of years. I purchased and my Mazda and Subaru from this location and has also had it serviced here. I have dealt with a few services members but I must say that the service that I receive from Ms. Lajuan Robinson exceeds expectations. She is always courteous, prompt, and strives to be sure that all of my needs are addressed. She explains what is needed and the cost with clarity so there are no surprise bills. She is always smiling and remembers her customers. My car is always vacuumed and washed. I have the option of waiting in the lobby (wi-fi, tv, drinks and a vending machine), obtaining a loaner car (for longer service jobs), or being dropped back off at home. How awesome is that?! I feel safe that my car is in good hands when I come here. Thank you Lajuan & Mile One! More

Great experience at Heritage Subaru! I recently bought a Subaru Outback at Heritage Subaru and my salesperson, Steve Sherman, made it such a pleasant experience. Everyone at the dealersh I recently bought a Subaru Outback at Heritage Subaru and my salesperson, Steve Sherman, made it such a pleasant experience. Everyone at the dealership is friendly and helpful, but Steve just goes above and beyond with his top-notch customer service, extensive product knowledge, and fantastic personalit!y! I am thrilled to be driving an Outback, and would highly recommend Steve if you're in the market for a terrific salesperson and a great car!! More

Great Experience I've been to this dealership only two times and the experience I got is encouraging. Great customer service, prompt attention and pleasant workers. K I've been to this dealership only two times and the experience I got is encouraging. Great customer service, prompt attention and pleasant workers. Keep it up! More

10K service I love my Subaru, Forester. I love this dealership. Scheduled service by appointment has always been done in a timely manner, therefore I always wait I love my Subaru, Forester. I love this dealership. Scheduled service by appointment has always been done in a timely manner, therefore I always wait while my car is there. I take advantage of the car wash when I'm in the neighborhood and my car looks like I just bought it all of the time. This dealership has the most reliable and friendly staff. Love going there. Thanks Lejuan for taking such good care of me. More