Heritage Subaru Catonsville

Heritage...My Subaru Family When I first walked into Heritage Subaru back in 2004 (then Russel Subaru) I was immediately impressed by the friendly atmosphere and the persona When I first walked into Heritage Subaru back in 2004 (then Russel Subaru) I was immediately impressed by the friendly atmosphere and the personal approach of the staff. No persuasive "come on" speeches to manipulate me into a "quick sale." Rather, there was a sincere interest in finding out who I was and what I wanted and then a genuine effort was made to make this happen for me. The first person I sat down with was Steve Sherman, salesman, who sat down with me and took some time to get to know me better before making any suggestions about selecting a car. Steve was, and is, authentic, not phony...a real human being for whom sales seems to be more the art of finding a "good fit" for his customer's needs than it is a mere vocation. I say "was and is" because here in 2017 I've just purchased my 4th Subaru and Steve has been there all along to help me make these upgrades. His dedication to the customer does not end with the sale. Steve is well informed and knowledgeable. He knows his cars as well as his business and to my amazement he has been able to put together affordable purchase packages with excellent service, warranty, and financing plans which Heritage Subaru has always backed up whenever I've needed them. This personal interest in customer care is also evident in the service department. When I come in for an oil change or scheduled maintenance there has always been a friendly staff member (now LeJuan Robinson) who signs me in. At the same time, it's also been good to discover that over the years, whoever sits in that chair, has always looked out for me, which is to say, has always kept an eye on my maintenance schedule and let's me know what I need and what I don't need to do, thus saving me unnecessary expenses. Even the mechanics I've had have shown a personal interest in their customers and a dedication to their work. Before he retired, Bob Hill was my favorite mechanic. The first time I met Bob was when I had taken my 2003 Forester for service because I was hearing an unusual sound when applying my brakes. I was planning to take my sons on a long trip into the mountains the following weekend and was worried about possible brake failure. Back in the garage Bob was unable to locate the problem with just a cursory glance. To my amazement, he came out from the garage and said, "I realize that you are concerned about the safety of your family and I respect that. Get in the car. We're going for a ride." With that we took off with Bob at the wheel. It didn't take long for the mysterious sound to occur and Bob knew immediately what the problem was. Bob solved the problem, our trip was safe, and I had a new friend at Subaru. Every time I saw him after that, he always came out to the waiting room to say hello. He also knew which car was mine and whenever it appeared in the shop he claimed it as his to work on. Finally, I would be remiss if I didn't say something about how happy I am with the product itself. The Subaru. I'm 65 years old and began my driving life with Chevrolet, then went to Dodge, and finally Toyota. Nothing really satisfied. Then, Steve introduced me to Subaru and I've been so happy with the performance of these cars I don't think I'll ever buy anything else. I've just upgraded to the 2017 Forester and couldn't be happier. I will admit, Forester's don't look very sexy. But, back in 2010 when we had so much snow my Forester earned my respect and admiration. I live at the top of a hill and coming home I noticed many drivers stuck at the bottom. I drove past them without problem...all the way up the hill...as though I was driving a military grade vehicle. So, for me, performance outweighs style. In conclusion, I drive 30 to 45 minutes across town to get to Heritage Subaru Catonsville. To some this seems unreasonable given there's a Subaru dealer just 4 blocks from my apartment. Once or twice I visited that dealership before and, in all fairness, they were friendly, courteous, and professional. But, I didn't feel the warmth and personal interest that I feel at Heritage. So, I gladly make the drive to Heritage because the staff here treats me as though I'm a member of their own family. Which is why I'm proud to say, "I've made Heritage Subaru Catonsville...My Subaru Family." More

May Farris was great! May Farris was an amazing person to work with. She made it a very smooth experience! I'd give May a six star rating if it was possible! May Farris was an amazing person to work with. She made it a very smooth experience! I'd give May a six star rating if it was possible! More

Quick, efficient, friendly Purchased a new 2017 Outback from May Ferris without the usual back and forth hassle between sales and "the man behind the curtain". Entire experienc Purchased a new 2017 Outback from May Ferris without the usual back and forth hassle between sales and "the man behind the curtain". Entire experience was professional, I would certainly recommend Ms. Ferris to anyone looking for a new Subaru. More

Best customer service The staff is friendly and professional. I am particularly impressed with Steve Sherman (Sales) and LeJuan Robinson (Service). Their customer service The staff is friendly and professional. I am particularly impressed with Steve Sherman (Sales) and LeJuan Robinson (Service). Their customer service is amazing and rare now a days! They make me feel as if I were dealing with friends and family and not a car dealership. More

The best car-buying experience ever! Steve is so patient and knowledge. His positive attitude is contagious too. Steve truly cared that I ended happy with my car purchase - a 2017 Subaru Steve is so patient and knowledge. His positive attitude is contagious too. Steve truly cared that I ended happy with my car purchase - a 2017 Subaru Forester - Touring! Love it! I would consider this wonderful buying experience as a factor for my next car purchase - the entire dealership is friendly and service-oriented. More

Trade-in of 2014 Outback & Purchase of new 2017 Outback Customer "Service Oriented," courteous and professional sales (M. Ferris) personnel. Finance/insurance officer (K. Patel) also patient in reviewing t Customer "Service Oriented," courteous and professional sales (M. Ferris) personnel. Finance/insurance officer (K. Patel) also patient in reviewing the options most advantageous for me. More

Great experience Very happy with my new 2017 Subaru Forester Touring. May Farris is the best. She printed all information about the car, so no surprises. Everyone we d Very happy with my new 2017 Subaru Forester Touring. May Farris is the best. She printed all information about the car, so no surprises. Everyone we dealt with were very helpful. We will back. More

Helpful & Knowledgeable Sales Person I purchased a 2017 Outback 2.5i Limited on 3/11/17. My sales person was May Farris, who was very helpful, competent and knowledgeable. She was patient I purchased a 2017 Outback 2.5i Limited on 3/11/17. My sales person was May Farris, who was very helpful, competent and knowledgeable. She was patient with my requests and answered everything I asked. She did convey my price point negotiations to the manager and I did have some minor issues addressed. My only caveat would be to avoid a Saturday afternoon sale. The dealership was quite crowded and although the sale went quickly, it took almost 2 hours for the service department to get the car ready for me. More

Bought a car from Steve Incredible service from Steve. He was extremely patient and willing to help in whatever way possible. I could tell he had the our interests in mind th Incredible service from Steve. He was extremely patient and willing to help in whatever way possible. I could tell he had the our interests in mind the entire time. He is also a joy to talk to about anything. I would definitely buy a car from Steve again. Thank you so much! More