Heritage Subaru Catonsville

Great experience It was a smooth stress free car buying experience. The dealership was busy but the manager found someone to help me with my purchase so I didn't have It was a smooth stress free car buying experience. The dealership was busy but the manager found someone to help me with my purchase so I didn't have to wait long. Mr. Applegarth was my salesman he was very professional and made purchase smooth from beginning to end. I will recommend him to my friends and family. Then once I was ready to leave Mr. Sherman explained everything About my new Subaru and service in great detail. Heritage Subaru of Catonsville will be my dealership now. More

Quick, fast and work hard Ms. May Farris is very friendly and patient, works very hard and over time to answer all questions and to guide us went through the buy/delivery proc Ms. May Farris is very friendly and patient, works very hard and over time to answer all questions and to guide us went through the buy/delivery processes. More

Great service!! I drove up from Northern VA to see a vehicle I had seen online and wished to purchase. I submitted an online request after-hours and was contacted by I drove up from Northern VA to see a vehicle I had seen online and wished to purchase. I submitted an online request after-hours and was contacted by the Sales Manager Lola first thing the next morning. She arranged for me work with May as my sales associate. May confirmed the vehicle was in stock and was available for test drive and/or purchase. I told her when I'd be there and she confirmed she'd see me as soon as I arrived. Once I arrived, she was finishing up with another client but pointed me in the direction of the vehicle that she had had retrieved around front for me to view. It was 100% what I wanted! Moments later, she finished with that client and she asked if I wanted to test drive but I didn't need to because I had already test driven it 2x at another dealership. I asked her if we could get it to a certain price, I'd sign the deal (I had done my research and was ready to buy!) She took the offer to her mgr and they agreed to it. We started the process of the paperwork and I was out the door in my new Subaru within 2 hours, which was GREAT for a busy, end-of-month Saturday! Everyone in the dealership was friendly and pleasant (including CJ who did my ppwk with me). I also had my young son with me and they were great entertaining him, being patient with him and giving him fun little things to play with. When we were all done, May gave me hug and my son and I were off in our new car! BUT IT DOESN'T END THERE! In the transaction, I traded in my old car and thought I had cleaned it out thoroughly. Only after I got back home to VA did I realize I left my office garage parking card in the center console of my old car. DOH! I needed it to get into my office garage and would incur a fee to replace it. I emailed May at the dealership the next day and described the item and asked them to go see if she could find it. Since I don't live in the area, I didn't have the luxury of going back to the dealership easily. May emailed me back and found my card and sent me my card!! Fantastic service!! More

Helpful and friendly Matt N. sold me my first brand new car. He was very friendly and helpful. When showing me the new car he was very thorough when showing me all the bel Matt N. sold me my first brand new car. He was very friendly and helpful. When showing me the new car he was very thorough when showing me all the bells and whistles. I would recommend him to anyone looking to buy a new Subaru. More

My First Subaru I purchased my first Subaru from Russell Subaru and had a great experience. May Farris was very professional and efficient. I would definitely recomme I purchased my first Subaru from Russell Subaru and had a great experience. May Farris was very professional and efficient. I would definitely recommend this dealership and May to a friend. More

Keeps their word. Good to deal with I drove from Pittsburgh pa to Baltimore to buy a used Subaru Forester touring. I have bought a lot of cars locally and over the Internet. This dealer I drove from Pittsburgh pa to Baltimore to buy a used Subaru Forester touring. I have bought a lot of cars locally and over the Internet. This dealer was a pleasure to deal with. They kept their word on a deal that was done over the Internet. I would do business with them again. It was worth the drive to get exactly what I wanted. If you go you want to deal with May Ferris. She was a great sales person. More

I would highly recommend Russell Subaru catonsville. Last week my brother-in-law purchased a 2016 Subaru Impreza from Steve Sherman. I recommended Steve because I had purchased my 2015 Subaru Legacy fro Last week my brother-in-law purchased a 2016 Subaru Impreza from Steve Sherman. I recommended Steve because I had purchased my 2015 Subaru Legacy from him. Steve explained everything to us from the price of the vehicle and financing to the operational features and other products that were offered. In the time that I have had my car whenever I had any questions Steve was right there to answer them and has been wonderful also to my brother-in-law, Wayne. Wayne was extremely pleased with his experience with Steve. I must add also that my service experiences with my Subaru have also been very good. Joy and Wayne More

New members to Team Subaru! Steve Sherman was a pleasure to work with from beginning to happy ending of our car buying experience. This was our first Subaru (2016 Crosstrek) and Steve Sherman was a pleasure to work with from beginning to happy ending of our car buying experience. This was our first Subaru (2016 Crosstrek) and Steve was patient and engaging as we worked through our options. When we settled on the car we wanted, it was not in Russel's inventory, so Steve traveled to NJ to get the car we wanted and had it for us the next day. More

Friendly, Professional & Efficient Every question was answered with clarity and patience. Our overall experience was exciting, comfortable and thorough. Every employee we asked a que Every question was answered with clarity and patience. Our overall experience was exciting, comfortable and thorough. Every employee we asked a question to was helpful and insightful. Thank you so much for making our first experience purchasing a Subaru successful! More

Great Service I want to thank my Sales Specialist, May Farris, for her exceptional service and easing my stress of investing in a Subaru Crosstrek. It was time to I want to thank my Sales Specialist, May Farris, for her exceptional service and easing my stress of investing in a Subaru Crosstrek. It was time to part with my beloved 2002 Outback Impreza, which served me well. She was thoughtful, listened to my needs and made sure that they were met. Her follow through and commitment let me know that I made the right choice. Ms. Farris and the entire team at Russel Subaru worked to ensure that my experience was a great one and for that I am grateful and extremely pleased with my new Crosstrek . More