Heritage Subaru Catonsville

My review I enjoy my encounter with May. She was extremely helpful in facilitating the sale of the car. She even follwed up with me afterwards to see if i was I enjoy my encounter with May. She was extremely helpful in facilitating the sale of the car. She even follwed up with me afterwards to see if i was still enjoying it. More

Stress-free car buying experience This is the second car that I have purchase from Heritage and the third in my family (my father also purchase a car from this dealership). I recently This is the second car that I have purchase from Heritage and the third in my family (my father also purchase a car from this dealership). I recently moved back to the east coast and although there are Subaru dealerships much closer to me, I drove the 300 miles home to this one on purpose. I negotiated a price before I made the trip up and they were true to their word. On the morning of my appointment I showed up, looked at the car with all the factory installed options, signed all the paperwork, and was back home in 90 minutes. Ms. May was professional and a pleasure to work with during this process. Could not recommend this dealership more for anyone who just wants to have an easy, straightforward car buying experience. More

Awesome experience. Best Subaru dealer in MD This is my third purchase from Heritage. May Ferris is awesome to deal with. She truly cares that you get the best deal and provides a car buying expe This is my third purchase from Heritage. May Ferris is awesome to deal with. She truly cares that you get the best deal and provides a car buying experience everyone should have. Will be coming back here for years to come! Highly recommended!!! More

Seamless....very pleasurable experience Everyone who I came in contact with was professional and extremely proficient at their job. I felt like everyone wanted me to have the best service an Everyone who I came in contact with was professional and extremely proficient at their job. I felt like everyone wanted me to have the best service and get exactly what I wanted. I can't say enough about the atmosphere of the dealership and the people in it. It was a very pleasurable experience and I would definitely recommend it to others. More

Great! Great customer service and price. I would recommend this sales department to anyone looking to buy a Subaru. They are knowledgeable and friendly. Than Great customer service and price. I would recommend this sales department to anyone looking to buy a Subaru. They are knowledgeable and friendly. Thanks for helping me out. More

Go only for Sales! My car buying situation was a little different. I wasn't in the market for a new car because the Service department at this dealership did not place t My car buying situation was a little different. I wasn't in the market for a new car because the Service department at this dealership did not place the oil plug back in and the car's engine blew up as I drove down the highway with my 2 small children. I believed the car was on fire from all the smoke. The service department did not really do much to replace the engine and offered me an extended power train warranty which I already had on the vehicle. I refused to drive away with a car that had a blown engine. So, who came to clean up the mess? Sales. Honestly, trading in and negotiating is always a pain in the xxx. But in the end, I ended up with a 2017 forester for trading in my 2015. I lost $3,000 which totals to $200 a month for 15 months. May Farris was the sales consultant and Shawn was the sales manager. I liked May. She was empathetic to my issue and so was Shawn. I wasn't easy to deal with because I was so angry to how I was treated and because of what happened to my car. Also, Kirk Patel completed my finance paperwork and my tags. I am sure that they are glad it's over. Because I am. I am giving the sales experience a 5 -- I would not say 5 because I shut down completely negotiating the offer. But I wouldn't have been in this situation of the service department didn't mess up my oil change. :/ More

Overall a good experience. May Farris helped me choose the right vehicle, took me out on 2-3 test drives, answered my questions, and negotiated a fair price. She was pleasant, a May Farris helped me choose the right vehicle, took me out on 2-3 test drives, answered my questions, and negotiated a fair price. She was pleasant, attentive, knowledgeable, patient and low key. My wife commented to me that she liked that Ms. Farris wasn't pushy or aggressive. The manager greeted and thanked us, and the financial person efficiently did the paperwork, went over some options, and finalized the sale. All were very professional and helpful. I've enjoyed my new car for about a week now and everything seems to be working fine, but it will take me months to figure out all the bells, whistles, and adjustments. May has invited me back anytime for further help or instructions. I had been a Nissan customer since 1984, but my daughter recommended Subaru. Afterwards, I found out that coincidentally, she had bought her Legacy from May Farris in 2013! I hope that my use of the service department in the future will also be a positive experience. More

2017 outback 2.5i touring I came to the dealership to look at and/or test drive the new 2017 outback 2.5i touring model. I didn't have an appointment; however, Ms. May came up I came to the dealership to look at and/or test drive the new 2017 outback 2.5i touring model. I didn't have an appointment; however, Ms. May came up to my parents and I and helped us out. She was able to the locate one of those outback (in particular the black exterior) that was on the lot. The test drive was awesome. I ended up getting the brilliant brown exterior (which arrived a few days after my initial visit). Even though, I paid a little more than I had planned, but overall I am very satisfied with my purchase. More

Excellent May Farris was my salesperson. I could not have been more pleased. She was extremely knowledgeable, personable and extremely patient. She did not pr May Farris was my salesperson. I could not have been more pleased. She was extremely knowledgeable, personable and extremely patient. She did not pressure me into a decision and let me take my time while contemplating which car I was going to purchase. The only reason I purchased from Hetitage Subaru was because of May. I would recommend her to any of my friends or colleagues. Purchasing a car is stressful enough, May made this purchase exciting and relaxing. Thank you so much May!!!! More