Heritage Subaru Catonsville

May FArris and Subaru Although there were many Subaru dealerships near where I live, I chose this one because of the great customer service we received from May Farris. Although there were many Subaru dealerships near where I live, I chose this one because of the great customer service we received from May Farris. More

2017 Subaru - The Benedicts We keep coming back to Steve Sherman, time after time - sorta says it all!! Steve goes above and beyond to make sure the experience of purchasing a ne We keep coming back to Steve Sherman, time after time - sorta says it all!! Steve goes above and beyond to make sure the experience of purchasing a new car is pleasant!! More

Purchased a new car. Steve Sherman at Heritage took his time listening to us and answering all of our questions. We never felt pressured to buy a car.. We very highly re Steve Sherman at Heritage took his time listening to us and answering all of our questions. We never felt pressured to buy a car.. We very highly recommend Steve and the pros at Heritage. More

Relaxed, informative and fun buying experience. We just purchased our first Subaru after being primarily Honda and Toyota owners. There was alot to learn and Stephen Sherman is, I believe, one of th We just purchased our first Subaru after being primarily Honda and Toyota owners. There was alot to learn and Stephen Sherman is, I believe, one of the most patient guys. Not once did we feel rushed even though we took up quite a few hours of his day. You could tell he truly believes in his product and knew every detail about that car. We were able to get exactly the car we wanted that day and feel we paid a very fair price. It was hard giving up our family van with so many memories but we are absolutely loving our new Outback. Steve has already called to follow up and it's only been two days since we purchased the car. We would definitely go back to buy again from Steve and Heritage. More

Terrific New Car Buying Experience Purchased a new 2017 Subaru Forrester from Heritage Subaru in Catonsville and I c ouldn't have had a better buying experience. Julian Barnes (our sal Purchased a new 2017 Subaru Forrester from Heritage Subaru in Catonsville and I c ouldn't have had a better buying experience. Julian Barnes (our salesperson) could not have been nicer and friendly. My wife and I walked onto their lot and where met by Julian. Even though we had not made an appointment Julian gave us some of his time and showed us a few Forresters that were on the lot and let me wife and I sit in a couple. My wife and I found Julian so charming we made an appointment to sit down with him and start the purchase process. Julian and the finance manager (sorry, I think his name was Kevin) were great to work with, helping us through every step and question that we had. Our only regret is that buying a vehicle has not gotten any easier or shorter. It really should not take hours and hours (nearly 6 in total) to make a car purchase. Subaru, if you are listening and reading this review, you really need to rethink your car buying process. Spending nearly an entire afternoon and nearly evening finalizing our purchase let my wife and I exhausted. After spending our last hour plus with the finance person, doing paperwork and dancing around an additional $6500 in "extras" that were trying to be added into our final finance amount my wife and I finally left the dealership with our new car just happy to be out in the fresh air. We know this is the dance/game all dealerships play when selling a new or used car. My wife and I have played this game many times in our 60+ years of life. Between us, we have bought probably 6-8 vehicles and only one time have we actually enjoyed the buying experience. Subaru, you have put a great effort into hiring terrific sales and service personal. Now work on making the buying process a "customer friendly" experience. Everyone wants to make a living just don't keep so much of that "living" on your customer's back or we will go elsewhere in the future, and there are other "elsewheres". More

Great experience I came in to find a replacement for my 10 year old Forester, which I love. Found a wonderful 2017 model with the color and options that I woos looking I came in to find a replacement for my 10 year old Forester, which I love. Found a wonderful 2017 model with the color and options that I woos looking for. Salesperson and staff were super helpful and made this buying experience one of the best I ever had. Thanks! More

Satisfied customer "It does what it says on the tin." I am satisfied with my buying experience. I feel like I was able to get a pretty good deal on the vehicle I purch "It does what it says on the tin." I am satisfied with my buying experience. I feel like I was able to get a pretty good deal on the vehicle I purchased. More

Very appreciative! Thank you May and Kevin for working so diligently to get me in a new car. I absolutely love my 2017 Subaru Legacy! Thanks again. Grace Ulrich Thank you May and Kevin for working so diligently to get me in a new car. I absolutely love my 2017 Subaru Legacy! Thanks again. Grace Ulrich More

great customer service I came to Heritage for a great deal on a 2016 Subaru Impreza. I test-drove it but foolishly did not put a deposit on the car while I consulted with my I came to Heritage for a great deal on a 2016 Subaru Impreza. I test-drove it but foolishly did not put a deposit on the car while I consulted with my wife. Sure enough, it was sold within the hour! Thank goodness for May Farris - she took the initiative to scour the area for another 2016 manual Impreza, found one near Pittsburgh, arranged a dealer swap and had the car ready for me 2 days later. Great job May! Thanks for helping me out! More

Great new car buying experience Every staff member we met was friendly, knowledgeable and professional - no one was pushy. Our salesman, Steve, was highly knowledgeable about Subarus Every staff member we met was friendly, knowledgeable and professional - no one was pushy. Our salesman, Steve, was highly knowledgeable about Subarus and able to answer all of our questions, and we found him really down-to-earth and easy to deal with it. More