Heritage Subaru Catonsville

Extremely patient and supportive dealer wins "problem buyer" I bought my new Outback last week from Matt Nemetz at Heritage Subaru and I really have to admire his patience... he test-drove 3 completely different I bought my new Outback last week from Matt Nemetz at Heritage Subaru and I really have to admire his patience... he test-drove 3 completely different cars with me over the last couple of months as I was "upgrading" from a sports car to an SUV and didn't know where to start. Matt was extremely helpful and supportive as I changed my mind a dozen times before picking the Outback and even when I switched from a 2017 to a 2018 at the very last second he was totally unfazed and supportive (and we got great support from Kevin Engle and Alex Barash during that change.) I got a great deal and a great car, and I feel great about the experience - how rare is that? More

1st regular check up Even though my appt was not in the system, Lejuan was readily attentive and extremely helpful in taking care of my Subaru right away, explained all of Even though my appt was not in the system, Lejuan was readily attentive and extremely helpful in taking care of my Subaru right away, explained all of my options and even washed my car herself after everything was done. I will definitely look forward to her great smile and attention to detail on my next visit to Heritage for service! More

Excellent professional experience I bought a Subaru from this dealership, and it was excellent. They were very professional and fair. All my needs were met. I will come back! I bought a Subaru from this dealership, and it was excellent. They were very professional and fair. All my needs were met. I will come back! More

The most pleasant vehicle-buying experience we've ever had Matt Nemetz was very professional and very helpful. He took the time to review all aspects of the 2018 Subaru Outback. He made this a very pleasant ex Matt Nemetz was very professional and very helpful. He took the time to review all aspects of the 2018 Subaru Outback. He made this a very pleasant experience. We would certainly recommend him to others. Kevin Engle helped us to identify the best deal possible in the Washington/Baltimore Metropolitan areas. More

Great Car Buying Experienc Jeffrey was extremely helpful, straightforward and efficient with my time. He didn't pressure me in any way, but gave me such a great deal that I coul Jeffrey was extremely helpful, straightforward and efficient with my time. He didn't pressure me in any way, but gave me such a great deal that I couldn't walk away. I'm very happy with my new Subaru Outback and felt like it was the one of the best car buying experiences I've had.. More

Responsive, Knowledgeable, but low pressure Sales Staff I've bought a half dozen cars in my life, and buying one with Steve Sherman at Heritage Suburu was the best experience hands down. He was responsive, I've bought a half dozen cars in my life, and buying one with Steve Sherman at Heritage Suburu was the best experience hands down. He was responsive, informative, and patient, but did not pressure me in any way. I felt good about my purchase and the price I paid. I'd definitely recommend. More

2010 Outback with a failed transmission Lejuan was great! Even though the car could not be repaired before we traded it in, she kept me informed on a weekly basis about the status of what w Lejuan was great! Even though the car could not be repaired before we traded it in, she kept me informed on a weekly basis about the status of what was going on. She is very friendly and conscientious. More

Super experience Lejuan was great - great smile and attitude! Very helpful and explained everything thoroughly. Oil change was completed quickly. Great service. I will Lejuan was great - great smile and attitude! Very helpful and explained everything thoroughly. Oil change was completed quickly. Great service. I will definitely be back. More

Great experience! Matt was very helpful and low pressure! We received great service throughout our whole experience. Financing staff were somewhat helpful but tried o p Matt was very helpful and low pressure! We received great service throughout our whole experience. Financing staff were somewhat helpful but tried o pressure us into decisions we did not want. Salesman Matt was excellent to work with and I would recommend him to anyone interested in buying a new car. More

Jennifer is the greatest! I can not say enough about my service advisor, Jennifer. She always responds to my texts, and keeps me updated. She is a real assist to the Subaru I can not say enough about my service advisor, Jennifer. She always responds to my texts, and keeps me updated. She is a real assist to the Subaru team. More