Heritage Subaru Catonsville

Great Customer Service - Great Advise too Lejuan Robinson, was a pleasure to deal with. Quick and to the point. She was very helpful getting my car serviced and making suggestions on when I Lejuan Robinson, was a pleasure to deal with. Quick and to the point. She was very helpful getting my car serviced and making suggestions on when I should replace the tires. More

Routine Service The service provided by Lejuan and the dealership overall was excellent (and has been excellent the numerous times I have visited in the past). They The service provided by Lejuan and the dealership overall was excellent (and has been excellent the numerous times I have visited in the past). They are very friendly, straightforward, and professional. More

Super great customer service Lejuan Robinson, was great and super helpful. She was hands on in getting me a loaner, providing me with vehicle repair options and she followed up wi Lejuan Robinson, was great and super helpful. She was hands on in getting me a loaner, providing me with vehicle repair options and she followed up with me until all my needs were met. Best vehicle repair service experience in a very long time! More

Stellar experience with Yong Lee and Heritage Subaru Please allow me to share with you my recent fantastic shopping experience at Heritage Subaru of Catonsville and my great experience with their amazing Please allow me to share with you my recent fantastic shopping experience at Heritage Subaru of Catonsville and my great experience with their amazing salesperson Yong Lee. My daughter was moving from California to Baltimore to start a new job. After researching many Subaru dealers in the area, we decided on contacting Heritage to get information about availability on 2017 Imprezas. Within 24 hours we received a call from Yong. He politely introduced himself and asked how he could help us. My daughter was very specific about the color, trim line, and options on her car. Being a new college graduate, she was also concerned about getting a fair price. Yong far exceeded our expectations. After flying to Baltimore and arriving at the dealership, we were greeted warmly by Yong, and we were surprised to see an Impreza on the sales lot with exactly all the important safety features that my daughter wanted. Surprisingly, it was priced far, far less than my intended target. Yong Lee and Heritage Subaru of Catonsville made our car shopping experience the best that anyone can imagine. With a very fair initial offering price, Yong removed the unpleasant and tiresome task of back and forth negotiations. We never felt rushed nor intimidated, moreover, he treated us like valued customers. Without question, we received exceptional 5-star, VIP, Nordstrom-like customer service from Yong. Our experience may not be unusual, as I have a feeling Yong treats all of his clients with the same level of fairness, respect, and consideration. If you're in the greater Baltimore/Washington DC area and shopping for a new or used Subaru, look no further than Heritage Subaru of Catonsville and ask for Yong Lee. You'll save yourself lots of time and tons of money. Thanks for reading this review, and thank you Yong Lee and Heritage Subaru. My daughter and I could not be happier with her new 2017 Impreza. Dr. Lyle Yee Rohnert Park, CA More

Great Experience, Matt was awesome Matt Nemetz helped me find the exact Subaru I was looking for. The car is literally everything I asked for and he got me a price that beat all other c Matt Nemetz helped me find the exact Subaru I was looking for. The car is literally everything I asked for and he got me a price that beat all other competitors. He was attentive, knowledgeable, humorous and generally a pleasant guy to deal with. Even the gentleman in the finance department (can't remember his name) was a pleasure to work with. I'd recommend going to Heritage Subaru in Catonsville to anyone. More

A great experience every time! Fast, friendly and professional. I have never felt like I have been price gouged. Always high quality work. And they often send me coupons that get me Fast, friendly and professional. I have never felt like I have been price gouged. Always high quality work. And they often send me coupons that get me big savings on service! I wish I weren't moving so I could come back for the life of my car. More

Excellent customer service! You've earned my future busines The folks at Heritage Subaru are amazing! They were respectful and honest with my trade and gave me a fair price for my new car. They have certainly The folks at Heritage Subaru are amazing! They were respectful and honest with my trade and gave me a fair price for my new car. They have certainly earned my future business. Thank you!! More

Wonderful Customer Care I had a wonderful experience for my first service appointment. My service provider was LeJuan. I was able to get my vehicle right in at the schedule I had a wonderful experience for my first service appointment. My service provider was LeJuan. I was able to get my vehicle right in at the scheduled time. Everything was explained and she made sure I understood everything that was going to happen with the appointment. I was escorted to the waiting area and was communicated to what refreshment options that were available as well as the internet access to connect to. My wait was very pleasant and everything was reviewed with me on the invoice. Everyone at the dealership was courteous and really brightened up my morning. More