Heritage Subaru Catonsville

Great costomer response LeJuan was incredibly helpful when we brought our new Outback in with transmission problems. She assured us that she would drive the car herself and LeJuan was incredibly helpful when we brought our new Outback in with transmission problems. She assured us that she would drive the car herself and make sure the problem was properly diagnosed. She called and kept me up to date as service progressed. She is the best service coordinator I have ever had the experience to work with. More

Great experience This was my first new car. I researched and researched and knew exactly what I wanted and where I wanted to get it. Steve never tried to oversell, he This was my first new car. I researched and researched and knew exactly what I wanted and where I wanted to get it. Steve never tried to oversell, he was knowledgeable, and extremely helpful throughout the process. I truly appreciate everything he did to help me through this process! More

Great Experience! New 2017 Outback owner from Heritage. Steve made the process of buying my first new car a breeze. Great employees and an awesome car! Thanks New 2017 Outback owner from Heritage. Steve made the process of buying my first new car a breeze. Great employees and an awesome car! Thanks More

Great Customer Service - Great Advise too Lejuan Robinson, was a pleasure to deal with. Quick and to the point. She was very helpful getting my car serviced and making suggestions on when I Lejuan Robinson, was a pleasure to deal with. Quick and to the point. She was very helpful getting my car serviced and making suggestions on when I should replace the tires. More

Service and Convenience with a smile! LeJuan Robinson rates supreme with customer service and customer convenience. Just one simple call, and you're in for the service needed. The wait tim LeJuan Robinson rates supreme with customer service and customer convenience. Just one simple call, and you're in for the service needed. The wait time minimal. She never fails to meet the customer's needs. Thanks again, LeJuan. I look forward to being serviced by you and your team always. More

Routine Service The service provided by Lejuan and the dealership overall was excellent (and has been excellent the numerous times I have visited in the past). They The service provided by Lejuan and the dealership overall was excellent (and has been excellent the numerous times I have visited in the past). They are very friendly, straightforward, and professional. More

Super great customer service Lejuan Robinson, was great and super helpful. She was hands on in getting me a loaner, providing me with vehicle repair options and she followed up wi Lejuan Robinson, was great and super helpful. She was hands on in getting me a loaner, providing me with vehicle repair options and she followed up with me until all my needs were met. Best vehicle repair service experience in a very long time! More

Stellar experience with Yong Lee and Heritage Subaru Please allow me to share with you my recent fantastic shopping experience at Heritage Subaru of Catonsville and my great experience with their amazing Please allow me to share with you my recent fantastic shopping experience at Heritage Subaru of Catonsville and my great experience with their amazing salesperson Yong Lee. My daughter was moving from California to Baltimore to start a new job. After researching many Subaru dealers in the area, we decided on contacting Heritage to get information about availability on 2017 Imprezas. Within 24 hours we received a call from Yong. He politely introduced himself and asked how he could help us. My daughter was very specific about the color, trim line, and options on her car. Being a new college graduate, she was also concerned about getting a fair price. Yong far exceeded our expectations. After flying to Baltimore and arriving at the dealership, we were greeted warmly by Yong, and we were surprised to see an Impreza on the sales lot with exactly all the important safety features that my daughter wanted. Surprisingly, it was priced far, far less than my intended target. Yong Lee and Heritage Subaru of Catonsville made our car shopping experience the best that anyone can imagine. With a very fair initial offering price, Yong removed the unpleasant and tiresome task of back and forth negotiations. We never felt rushed nor intimidated, moreover, he treated us like valued customers. Without question, we received exceptional 5-star, VIP, Nordstrom-like customer service from Yong. Our experience may not be unusual, as I have a feeling Yong treats all of his clients with the same level of fairness, respect, and consideration. If you're in the greater Baltimore/Washington DC area and shopping for a new or used Subaru, look no further than Heritage Subaru of Catonsville and ask for Yong Lee. You'll save yourself lots of time and tons of money. Thanks for reading this review, and thank you Yong Lee and Heritage Subaru. My daughter and I could not be happier with her new 2017 Impreza. Dr. Lyle Yee Rohnert Park, CA More

Great Experience, Matt was awesome Matt Nemetz helped me find the exact Subaru I was looking for. The car is literally everything I asked for and he got me a price that beat all other c Matt Nemetz helped me find the exact Subaru I was looking for. The car is literally everything I asked for and he got me a price that beat all other competitors. He was attentive, knowledgeable, humorous and generally a pleasant guy to deal with. Even the gentleman in the finance department (can't remember his name) was a pleasure to work with. I'd recommend going to Heritage Subaru in Catonsville to anyone. More