Heritage Mazda of Bel Air

One of the best experiences I've had with any dealership. Staff was absolutely amazing including Cassandra who was a delight to work with. Told a few friends and family about my entire experience and would 1 Staff was absolutely amazing including Cassandra who was a delight to work with. Told a few friends and family about my entire experience and would 1000% recommend anyone looking for a new car, new Mazda to go to Cassandra. More

Cassandra offered superior customer service. She had exceptional product knowledge. I have told everyone about my experience. I hope she is recognized for her professionalism and enthusiasm. Michele exceptional product knowledge. I have told everyone about my experience. I hope she is recognized for her professionalism and enthusiasm. Michele More

Very easy to work with and straight forward. Accelerant communication and customer service!!! I would buy another car there. Friendly and intelligent about their product. communication and customer service!!! I would buy another car there. Friendly and intelligent about their product. More

First, I want you to know that this is an unsolicited review, and it truly reflects my experience in August 2021. I've purchased many cars over the years, and this time around I visited multiple car deal review, and it truly reflects my experience in August 2021. I've purchased many cars over the years, and this time around I visited multiple car dealerships of many different makes, so I feel I can speak well on this topic. Heritage Mazda is easy to find and one of the bonuses of coming here is that there was always parking available for guests. I hate showing up and seeing there's no place to park. I had initially inquired online, so when I entered I asked for the sales representative by name, and I was cheerfully directed to his office. Walking through the dealership, there were several models on display; everything was open concept with an inviting waiting area that appeared stocked with beverages. I was ready for the usual sales pitch and ploys, but it didn't come. I worked with Wil Wells, a thoroughlly seasoned sales representative who was one of the most genuine and friendly people I've ever met. After several minutes, I could see that he sincerely had my interests at heart, so I went on two test drives with two different models to see which one I liked the most. I left that day with a high interest in a CX-5. I did a little more research on the internet and being the climate of today's market, I explored the possibility of negotiating at least a little savings off the MSRP. I did contact other Mazda dealers through the internet, but they all seemed way too eager to get me through their doors. I called Wil back and felt totally unpressured with my decision-making. When I asked about price wiggle-room, he did work something out with the approval of the dealership's GM. The CX-5 spoke for itself. I love my car. I also felt EVERYONE at this dealership treated me with respect and as a highly-valued customer. I didn't have any need to go anywhere else. This was an A+ experience in my book, and believe me, I don't give out very many "A's." More

Excellent service and very helpful and informative.Gene and Matt are too notch and service dept is as well great experience would recommend this dealership to anyone and Matt are too notch and service dept is as well great experience would recommend this dealership to anyone More

What great service! Had ordered back bumper guard and when they said 90 minutes it only took 60 minutes! Yeah!!! Not sure what else to say other than very impressive turn around time! when they said 90 minutes it only took 60 minutes! Yeah!!! Not sure what else to say other than very impressive turn around time! More

Paul was amazing to work with! He was very knowledgeable and transparent and we came away with a great deal. Paul was willing to go the extra mile for us and we appreciated his hard work and patience. Excel and transparent and we came away with a great deal. Paul was willing to go the extra mile for us and we appreciated his hard work and patience. Excellent customer service. I would definitely recommend him to my friends looking for cars and I plan to come here when looking for my next vehicle. 10/10 More

Five stars is not high enough for the excellent service we received. We would highly recommend this dealership. This was our first visit to this dealership and we were amazed at the professionalism by Ste we received. We would highly recommend this dealership. This was our first visit to this dealership and we were amazed at the professionalism by Steve Ward and Eugene Papaleo. They made the process of purchasing our new Mazda very smooth and stress free. More

Fast efficient service on my Mazda 3 back windshield wiper wiper More

The dealership really tries to work with you and get you the best possible deal. I felt little pressure and I was very happy with my experience. the best possible deal. I felt little pressure and I was very happy with my experience. More