Heritage Mazda of Bel Air

Our experience with the service department was extremely frustrating. We had to call them multiple times to find out what was happening with our car. It took longer than expected and we received no updates frustrating. We had to call them multiple times to find out what was happening with our car. It took longer than expected and we received no updates or communication unless we called. We received no apologies for the delay or the lack of communication. More

The dealership was great everyone was friendly and welcoming and they seek to always help the client. welcoming and they seek to always help the client. More

Everyone was helpful and they got to work right away. Usually when you get work done at dealerships, you expect the work to take longer than what feels necessary. Also, the video walk through of your car Usually when you get work done at dealerships, you expect the work to take longer than what feels necessary. Also, the video walk through of your car is a near feature. More

Always a pleasure dealing with Ken. We have dealing with Ken for many years. He is very honest. We have dealing with Ken for many years. He is very honest. More

We have been going here since the Mazda 5 debut. Ken was our salesman then and our salesman ever since. They have moved to a new location but the service is the same. Get Ken for your next Mazd Ken was our salesman then and our salesman ever since. They have moved to a new location but the service is the same. Get Ken for your next Mazda adventure. More

My husband and I recently relocated from California to Maryland so that I could pursue a residency at Johns Hopkins. We had given one of our vehicles to my daughter when we left with the plans of buying a Maryland so that I could pursue a residency at Johns Hopkins. We had given one of our vehicles to my daughter when we left with the plans of buying a new one when we got to Maryland. I reached out to Mike, who went out of his way to schedule a time to meet with us to review the inventory and everything that makes Mazda the incredible company it is. From the moment we met Mike, we knew we had made the right choice. Being used to the high-pressure sales tactics in California, Mike was a breath of fresh air. We test-drove nearly every car on the lot, and Mike could answer our many questions easily. We had our two dogs with us, and thankfully it was a cool day, so they were comfortable in our primary vehicle while we went on test drives, but Mike was very accommodating when it came time for potty breaks. At the end of the visit, my husband and I decided that we wanted to pull the trigger and purchase one of the vehicles we looked at. I had a meeting I needed to be on camera for, and Mike and Ryan went above and beyond to assist us in finding a branch of our bank so we could pick up a cashier's check. He even went as far as to offer to drive us there. Ryan, the finance director, also went above and beyond, knowing there was a time conflict coming up that I would be unavailable. He got us in and out of signing so quickly I thought there had to be more to do. My husband and I love our CX-9, and we know we chose the correct location. We will be back in the future for our next vehicle. Thank you so much, Mike and Ryan! You gave us a great welcome to Maryland and beautiful memories of our Mazda purchase. If you are looking for your next vehicle and dread going through the purchasing process as I do, go here! You will not be disappointed. I wish we could have Mike and Ryan for every major purchase. More

Ken was excellent to work with! No run around just right down to business! The whole team at this location was excellent also! No run around just right down to business! The whole team at this location was excellent also! More

Anthony Harris is an outstanding salesman. If you are in the market for a vehicle, he is the gentleman to contact. Anthony is knowledgeable, friendly, and honest. He makes sure you are comfort If you are in the market for a vehicle, he is the gentleman to contact. Anthony is knowledgeable, friendly, and honest. He makes sure you are comfortable throughout the car buying process. He listens to your feedback on test drives and finds the perfect vehicle for his client. The general sales manager, Eugene Papaleo, provides a transparent explanation of the vehicle price. He takes pride in the dealership, his customers, and his employees. Ryan Lueckert, the finance director, works to find the best deal for the customer. He is compassionate and honest. He is an all around good person. Heritage Mazda of Bel Air is a shining example of how a car dealership should operate. I cannot recommend this group enough. More

Ken was a wonderful sales person. He had all of the details taken care of and answered all of my questions. He followed up with me to make sure I didn't have any other questions about He had all of the details taken care of and answered all of my questions. He followed up with me to make sure I didn't have any other questions about the car. I would definitely come back to work with Ken and Heritage Mazda next time I need to purchase a car. It was worth the hour drive. Thank you Ken!! More

The Service was Excellent. My car was making a knocking noise and it was quickly diagnosed and repaired within the same day. Nan the service advisor was very professional and y My car was making a knocking noise and it was quickly diagnosed and repaired within the same day. Nan the service advisor was very professional and you can tell she really cares about their customers. Jamie, the Service Tech, also took the time to go over what was wrong with my car. He was very friendly and knowledgeable I've had service done here before I would recommend Heritage Mazda Bel Air to all my friends and neighbors. More