Heritage Mazda of Bel Air

The sale person (Bobbi Panuska) was excellent. She was knowledgeable of the models, options, etc. She was also assertive but not pushy. The only reason for NOT giving a full 5 on Overall Experience had t knowledgeable of the models, options, etc. She was also assertive but not pushy. The only reason for NOT giving a full 5 on Overall Experience had to do with another employee and NOT because of Bobbi. More

Our experience was a positive one. My initial contact with Scott Burton was through the Mileone website. I had e-mailed back and forth with Scott about various colors and models and what they had in stoc with Scott Burton was through the Mileone website. I had e-mailed back and forth with Scott about various colors and models and what they had in stock. The day we actually went to the dealership was the first time that we met Scott. He was helpful but not overbearing. He answered any questions that we had and was more than willing to find a vehicle to fit our criteria. After our decision was made we met Mike in the Service Department who set us up with a future oil change. He told us to give him a call if we had any service related questions or problems. We then met with Justin in the Finance Section. He thoroughly went over all our finance paperwork and extended warranty information. When all that was completed we went outside with Scott where the new Mazda 3 was cleaned and waiting. Scott again went over a few options that we had that we were not very familiar with. Overall it was a great experience. More

Bobbi was great to deal with. Very personable and pleasant. Her response to my requests were quick and very helpful. Bobbi and James ? actually drove 60 miles to deliver the car to my home. The car t pleasant. Her response to my requests were quick and very helpful. Bobbi and James ? actually drove 60 miles to deliver the car to my home. The car they found for me was just what I was looking for and it is beautiful. I am quite pleased with the whole experience at Heritage. I got the car I wanted and at a great price. This was the best car buying experience of my life. More

This was the first dealership I visited for my first car. I just graduated from college and really had no idea what I was doing! I was quickly pointed over to William Libertini. I had done some research and I just graduated from college and really had no idea what I was doing! I was quickly pointed over to William Libertini. I had done some research and had a good idea of what I thought I wanted; he did a great job taking me straight to the car I ended up buying later that day. His knowledge of the product was fantastic, and he did a nice job of giving me time to talk with my entourage about things. He was friendly and made it easier to ask questions. After a test drive, we discussed prices and possible deals...they were hard to turn down, but I wanted to look at more places. We had joked about the statistic that says most people go back to the first dealership, but it was true in this case. After test driving other cars, I had no doubt in my mind that the Mazda3 was what I wanted. It was a fantastic experience, and I love my new car. More

From the moment that I walked onto the lot, Will took care of me and listened to my needs and wants and found the PERFECT car for me and my family. From there, he introduced me to Stephanie who worked re care of me and listened to my needs and wants and found the PERFECT car for me and my family. From there, he introduced me to Stephanie who worked really hard to make sure that I got my car. They were both very professional and personable. I felt like I mattered as a customer and I was not treated as just another sale. I even got follow up phone calls from both just to see how the car was working out. I have recommended and I will continue to recommend to my friends, family, and co-workers that they check out Mile One Heritage and speak to Will and Stephanie. Their customer service extends beyond the sale of the car and exceeds any other experience that I have ever had when dealing with a car dealership. More

Fred was great. He was responsive helpful and friendly. No BS. Contacted him by phone on a Friday night after doing a lot of research on the internet and narrowing my choice to a Mazda6. Fred emailed all No BS. Contacted him by phone on a Friday night after doing a lot of research on the internet and narrowing my choice to a Mazda6. Fred emailed all pertinent data on the car Friday evening. I bought the car on Saturday. More

I had a 2007 Mazda3 Grand Touring that was a car to be proud of. However, it was sadly totaled after an accident. Immediately I called Wil Wells and let him know of the possibility of being in the market proud of. However, it was sadly totaled after an accident. Immediately I called Wil Wells and let him know of the possibility of being in the market for a vehicle. He is a very gentle and kind person who really knows how to take what a person can view as a typically stressful experience and put the excitement back into it instead. I test drove a 2010 Mazda3 Grand Touring, while I was "sad" it did not come in my Aurora Blue, I was sold pretty much after the test drive. Wil reviewed the basic information with me of the car, went on the test drive route with me, which allowed me to test braking, acceleration and feel the overall quality of the ride (It was excellent!). He was very thorough in explaining my financing options in terms of money down and gave me options. I was also thrilled with the financing options given to me through Mazda directly. The price was unbeatable. I had been comparing an used vehicle and I would have spent close to, if not more, for a used vehicle (I was look at a 2007-2008) than I did on my 2010. I had been very stressed prior to my going into MileOne Heritage Mazda of Bel Air, however, it was so exciting... even the Finance Manager noticed I couldn't wait to sign my name on the papers! He was very helpful with discussing warranty options and honest. Instead of dreading the long 5 hours, I'm VERY appreciative of the experience. Not only was the service great, but I definitely did not drive off the lot with any regrets of "Oh I wish I had gone with this car..." Or "I should have gotten another blue one!" I am happy with my 2010 Mazda3 Grand Touring in Liquid Silver and while there are several Mazda dealerships, I would drive the distance to get the quality service and experience again right in Bel Air. Thank you to Wil Wells and those who helped in my experience. Your patience with my pickiness and millions of questions is appreciated! More

Larry Eaton was awesome to work with. He gives you straight forward answers and delivers on what he says. Larry answered all my questions and in my quest for an undecided vehicle type, he was patient straight forward answers and delivers on what he says. Larry answered all my questions and in my quest for an undecided vehicle type, he was patient and attentive as I discussed numerous vehicle types and test drove different vehicles. Larry was extremely instrumental in guiding me to the vehicle (Mazda CX-7) that I ended up purchasing and he is currently in process of following up a couple of things for me to finish delivery of the vehicle. I met Hillary as I went thru the financing part and she was very nice, professional, and efficient. She is able to combine a touch of the personal while remaining 100% professional (Not everyone can pull that off). She was very knowledgable and answered all of my questions as well. I met some other folks at the dealership as well, who were all very personable. By the way, I shopped 7 other dealers BEFORE finding Larry at Mile One Heritage Mazda. Most of them were less than interested in my time or acted as if I was interrupting their day. A few have still not called back when they said that they would. This is my 3rd purchase through a Mile One dealersip and all have been very good experiences, but this one by far, was the best. I will always reccomend this dealership and especially sales person Larry Eaton. Bill Jackson 804-651-5719 More

We came to the dealership looking for our next car, we met Mr. Levitt and he made our car buying experience a very pleasant one. He was very helpful and went above and beyond to make this a great experien met Mr. Levitt and he made our car buying experience a very pleasant one. He was very helpful and went above and beyond to make this a great experience. The financial manager, worked with us to decide leasing versus purchasing. We are very pleaed, we love our car, we love the service they provide and we would recommend this dealer to anyone looking for a great new mazda ! More

This is a great dealership to go to. It has a very friendly and helpful group of people working there. Very accomodating of the buyer's needs. I will definitely be telling my friends about the Mileone friendly and helpful group of people working there. Very accomodating of the buyer's needs. I will definitely be telling my friends about the Mileone dealership in BelAir. Buyers, regardless of credit rating or financial constraints, should consider this dealership. More