Heritage Mazda of Bel Air

I have dealt with Ken Arment at Mazda on a couple of occasions - He has always been friendly, professional and will do anything in his power to work it out. In our last experience - they did all they c occasions - He has always been friendly, professional and will do anything in his power to work it out. In our last experience - they did all they could to try to get the smoker smell out of the car we were looking at- The deal didn't work out because of the smell - but we never felt like Ken was holding us up on the car and we will be back to him again when it's time. Great service and we still get a birthday card from a car we bought 7 years ago - not a big thing but still attention to detail. Rick Battersby More

This is the fourth car we have bought from a Mile One Dealership. Everything has always been super easy. Ken was very pleasant, helpful and knowledgeable. I think we got a fair price. I would highly Dealership. Everything has always been super easy. Ken was very pleasant, helpful and knowledgeable. I think we got a fair price. I would highly recommend Ken and the staff at Mile One Mazda in Bel Air. More

Bought a used car from Bruce. There were a few minor issues with it but they were more than happy to correct those that were reasonable, after all it was a used car. Management was a bit like managemen issues with it but they were more than happy to correct those that were reasonable, after all it was a used car. Management was a bit like management but that was as expected. The salesman was great, knowledgeable and intelligent. Definitely a straight shooter and didn't try to over sell or be 'slick' and annoying. 10 out of 10. Will buy a car from him again. More

I have not purchased a new car in 20 years, so I was a little skeptical. However, I left on such a high, I wanted to pinch myself. Everyone was great!!! I would definitly go back and I would recomend them little skeptical. However, I left on such a high, I wanted to pinch myself. Everyone was great!!! I would definitly go back and I would recomend them to everyone I know. They worked hard to find what I was looking for and thanked them for their patience. Chris Seling More

In over 40 years of buying cars, this was by far the best experience I have ever had. Everyone was curtious and the process was very efficient in terms of time spent at the dealership. Bruce was very helpfu experience I have ever had. Everyone was curtious and the process was very efficient in terms of time spent at the dealership. Bruce was very helpful and took the extra effort to make sure we were comfortable with our new purchase before we left. More

We have purchased 3 cars from Ken Arment at this dealership. In each case, the pricing was excellent with a minimum of haggling, the trades were fair, and we were offered whatever the best availabl dealership. In each case, the pricing was excellent with a minimum of haggling, the trades were fair, and we were offered whatever the best available financing was. Additionally, the closing of the deal was soft sell. There was no pressure to buy the warranties and add ons. We listened to the presentations, and only had to say no thanks before moving on. So far, our experiences with the service departments has been ok.... Fortunately, we have never had to deal with major repairs, only regular maintenance. Pricing in the shop was what you would expect at a dealer, no bargain, but within reason enough to not force us to seek out Jiffy Lube or other indy service shops. Ken is a true professional, a far cry from the car sales guysof old. He allows the cars to sell themselves. Having bought about 14 new cars in the past 35 years, our three dealings with Ken have been the most pleasant and lowest pressure. As long as Mazda makes cars that we like, we will deal with him. More

This is our 3rd Mazda purchased from Ken Arment at Heritage. Ken bends over backwards to please his customers. We were given great incentives and could not pass up the deal on this newest Mazda. I Heritage. Ken bends over backwards to please his customers. We were given great incentives and could not pass up the deal on this newest Mazda. I highly, highly, highly recommend this dealership and especially Ken. More

Unlike my typical experience at a car dealership, this encounter was unexpectedly pleasant. The salesperson, Bruce Curtis is well-suited for this role, and an asset to the dealership. He presented himse encounter was unexpectedly pleasant. The salesperson, Bruce Curtis is well-suited for this role, and an asset to the dealership. He presented himself well. He was pleasant and informed about the model of Mazda we wanted to test ride. There was not any indication of pressure on his part, and he listened to us attentively and addressed our questions and concerns. I told him the basis of how I wished to negotiate the price of the car, and he accepted it. He informed the sales manager, James Jutermohle of my plan and first offer. Mr. Jutermohle showed me all the relevant prices and costs associated with the vehicle, which essentially agreed with the numbers I possessed from reliable independent sources. He then accepted my offer. Mr. Jutermohle was also extremely pleasant to deal with, and even tempered. Both of these people are a valuable asset to this dealership. I liked them both as people and would welcome them as friends. Anthony S Liotta, D.Sc. More

Ken and the other 2 guys were great to work with. Very friendly & helpful, not pushy at all. When they did the usual "let me run this by my mgr" routine, the answer didn't come back pushy at all. I'm pr friendly & helpful, not pushy at all. When they did the usual "let me run this by my mgr" routine, the answer didn't come back pushy at all. I'm pretty sure I could have gotten a better price if I'd worked harder or gone elsewhere (not toally satisfied there), but I have never had a better experience in the process of buying a car. I wanted a Speed 3, but not the models they had - the one I wanted was there for me to check out the very next day. Ken met me in my hometown of North East to transfer the title and extra keys to my trade in. They even took my trade with a busted windshield and gave me my new Speed with a handshake promise to get the windshield fixed by my insurance on their lot - didn't even have a We Owe form they wanted me to sign. The finance guy got me a loan that floored me - my credit isn't that great, and a previous attempt to get a car loan elsewhere got a crappy result. Paperwork was quick with no surprises, and Ken was easily the friendliest and most time generous of any salesman I have ever dealt with. And I have bought/leased A LOT of cars. If only that final price could have been just a little bit sweeter . . . I could have given a true perfect score. More

I purchased a new Mazda CX-9 Grand Touring. I had been looking for quite some time and honestly was quite frustrated with the lack of response from other dealers. Often times when one asks for a quote thr looking for quite some time and honestly was quite frustrated with the lack of response from other dealers. Often times when one asks for a quote through the internet you receive a nicely written response that basically asks you to come in but gives you little actual pricing. When I finally came across Heritage of Belair and asked for an internet quote I received a prompt response with actual detailed numbers that I could understand. Ken Arment was outstanding to work with. When the actual vehicle that was quoted had been sold he tracked down what I wanted from another dealer and therefore had a very satisfied customer. I have already recommended Heritage and specifically Ken to friends and co-workers. More