Heritage Mazda of Bel Air

What a great experience buying from this dealer. they did not only want to make a sale but wanted me to be happy with my purchase. A little unbelievable in this day. I can't give John the sales manager enoug not only want to make a sale but wanted me to be happy with my purchase. A little unbelievable in this day. I can't give John the sales manager enough accolades. Professional, knowledgeable and courteous are a few. I felt that anything I asked for was going to get done and it was! Steve ( the sales guy) was great, the purchase process was very quick and easy. I would not hesitate for one moment recommending this dealer to friends and family. More

Went to showroom and was ignored for 10 minutes by 5 sales people who were standing around xx'ing. As Ahmed walked by, he said "do you need anything"? we stated that we wanted to test drive a CX7. (he m sales people who were standing around xx'ing. As Ahmed walked by, he said "do you need anything"? we stated that we wanted to test drive a CX7. (he made it seem as if we asked too much of him) after test drive, we liked it. Needed/Wanted a CX7 in White which he located at Heritage Towson. He went to pick as told us to go have lunch/dinner and we could come back (this was a Saturday) we left there at 3:45pm. Before we left, he said "hold on, i need to check to ensure my guy is headed to pick it up", when we sat for 10+ minutes for him to come back, i decided to walk outside and saw 6 sales people on the side of the building laughing/giggling as the were all SMOKING while WE WASTED OUR TIME for this idiot. I looked at all of them and said "i cant believe this!!" so we got up and Ahmed came running over and said "ill call you as soon as the car arrives". We left and had dinner at Harford Mall area and Ahmed called at 5:30ish and we still were hanging with dinner party. At no point did he state that they were closing soon. We finished dinner and drove back at 6:25pm, i walked into showroom and NO ONE was there(i guess they forgot to lock up because both doors were unlocked) and i called Ahmed on his cell and he said "ooh, i am at home, we are closed" i said "you must be kidding me, you never told me that". he said "come back monday. As mad as that made us, we did come back on Tuesday and Loved the car but it had options that we didnt really want to pay alot of extra money for (WE HAVE BOUGHT 5 CARS FROM HERITAGE IN 10 YEARS so we are very LOYAL!!) upon discussing price, Ahmed and John (manager?) were extremely Ignorant and VERY UNPROFESSIONAL!! We were so offended, We got up and Left. The next day we Drove to Heritage Towson and ran into manager Scott and salesman Hank who stayed open until Midnight to complete our sale. 2 days later, the Belair crew decided to wise up and John called to Offer me a "deal" and then Ahmed called with his "deal"...TOO LATE!!!! The Heritage Mazda dealership is the WORST dealership i have ever gone into... IT SHOULD NOT HOLD THE "HERITAGE" name....... On the other hand, HERB at Heritage VW in Parkville is OUTSTANDING... (we called and reported our experience to him as he has been the person who sold us the previous 5 new cars in last 10 years) and He also sold me a $50,000 Jeep Grand Cherokee from the next door Heritage Jeep Dealership... Kudo's to Herb (VW Parkville), Scott and Hank (Towson Mazda)!!!! More

Heritage was a great place to buy a car. Fran was full of information and honest and up front about everything. They hid nothing from me and worked with me during a tough time. The Finance Manager Stephanie information and honest and up front about everything. They hid nothing from me and worked with me during a tough time. The Finance Manager Stephanie was the icing on the cake. One of the nicest people i've ever met. John, Fran and Stephanie all worked to get me the best deal to get me on the road and gave me my best car buying experience to date. I would like to thank them for everything they did and am already recommending heritage and Fran to friends, family and co-workers. Thank you! More

I was extremely pleased with the quality service I received when I went in to trade my car, I have always be treated great when I go in. My last visit Mr.Wells went beyond what I was expecting him to received when I went in to trade my car, I have always be treated great when I go in. My last visit Mr.Wells went beyond what I was expecting him to do so I am a customer for life and all my family members,friends and clients will be coming in to get their car at Miles One. More

I bought another Mazda 3 from this dealership and was very satisfied with it. I wanted to upgrade to a better Mazda 3. But everything has been and was very easy getting through the purchasing process an very satisfied with it. I wanted to upgrade to a better Mazda 3. But everything has been and was very easy getting through the purchasing process and dealing with the service department in getting oil changes and regular maintenance. More

Everyone was so friendly helpful and patient. They listened to me and my specific needs and worked with me with no pressure which I felt at previous dealerships. It was a great experience and im so ha listened to me and my specific needs and worked with me with no pressure which I felt at previous dealerships. It was a great experience and im so happy with my purchase. More

I was pleased with my experience with Heritage. Everyone was friendly, good humored and easy to work with. With my work schedule, I couldn't make it in to the dealership until later in the evening, but no was friendly, good humored and easy to work with. With my work schedule, I couldn't make it in to the dealership until later in the evening, but no one seemed to mind staying until after closing to help me. I never felt pressured into buying or rushed into making a decision. William Libertini even came in on his day off to finalize my purchase. I would definitely recommend Heritage Mazda of Bel Air. More

Was very Pleased With My experience at Bel Air. Customer service was great! Fran Meyers was very helpful in all our questions and even gave us a deal with 2 free tires! very happy so far with the purchase! service was great! Fran Meyers was very helpful in all our questions and even gave us a deal with 2 free tires! very happy so far with the purchase! More

Overall I had a great experience here. Will Wells was very helpful and willing to work with me to find the right car for the right price. Even the finance guy was nice and wasn't pushy about the back end very helpful and willing to work with me to find the right car for the right price. Even the finance guy was nice and wasn't pushy about the back end stuff. I'm glad my friend brought me to Mile One and will certainly tell people where to go if they're looking for a new Mazda. More

Wonderful experience at this dealership. William and Ahmed were very helpful and had excellent customer service. Richard expedited our financing and management was great too. Ahmed were very helpful and had excellent customer service. Richard expedited our financing and management was great too. More