Heritage Mazda of Bel Air

I found the car I was interested in on the internet; Ahmed responded to my internet request. He was knowledgeable, likable and efficient. I test drove it that evening; he was not available to go with Ahmed responded to my internet request. He was knowledgeable, likable and efficient. I test drove it that evening; he was not available to go with because he had other customers. Upon my return he gave me his undivided attention while we worked on some prices; James was also very helpful. I told him I needed to sleep on the deal. By 9:00 the next morning, Ahmed called. I asked for a bit more for my trade-in; he called back within minutes and the deal was done! He told me the car would be ready and waiting for me that evening; it was! Stephanie was delightful...very efficient and knowledgeable. The deal went through without a hitch at all. Years ago, I had been very very disappointed in Heritage Mazda in Bel Air and swore to myself that I would never go back. But Ahmed, Stephanie and James have certainly changed my mind; and I'm now the proud owner of a Mazda CX7! More

The overall experience would have been great except there was a long wait for financing. However, everything else was great. The sales person, William, and the manager, James, both worked very hard to get me was a long wait for financing. However, everything else was great. The sales person, William, and the manager, James, both worked very hard to get me the car I wanted at a price I liked. Financing person, Stephanie, was very friendly, easy to understand, and patient. The dealer had to stay open later than usual to get me in my car that same day and nobody seemed to mind. They were all great about it. The porter did a great job at cleaning my car. More

I recently bought a used truck from heritage mazda in bel air. Great looking truck. Sales Rep was very friendly and easy to work with. And thats as far as the customer service went. Didnt even have the truck air. Great looking truck. Sales Rep was very friendly and easy to work with. And thats as far as the customer service went. Didnt even have the truck a week and the check engine light came on. Took in for service, had a speedy turn around but the issues was not fixed. brought it back one more time for the same issue, just to have to bring it back the following day. The thrid time i brought the truck in the the service department could not fix it and had to send it out to a local GMC dealership. Truck was in the shop for over a week with not one phone call on a update or even letting me know that they shipped my truck to another dealership. After truck was back at Heritage got a phone call saying they need me to drive it for a week then return the truck for a "check up". After that call i got another call saying my truck was "completely fix" and that I could pick it up at Heritage in Bel Air. Went that same day to Heritage to pick up truck and no one could find anything on my truck. They was no paper work on the services that took place with my truck or any invoices for any transactions that were made between Heritage and the local GMC dealership.No one seemed to know what was done to my truck beside that it was "FIX". So in a nut shell my over all review for MileONe Heritage Mazda is.....I will never go here for any of my automotive needs every again and I will make sure my friends and family never go there as well. More

As a current Mazda owner, I went to the dealership looking to purchase another Mazda. Ahmed was very friendly and knowledgeable about the CX-9 I was looking to purchase. Even though we ran into a li looking to purchase another Mazda. Ahmed was very friendly and knowledgeable about the CX-9 I was looking to purchase. Even though we ran into a little snag with purchasing a new car, he was able to find me a great Pre-Owned vehicle at a great price! He even allowed me to take a car home so my family could help make the decision with me. Excellent customer service! Even the required paperwork was quick and painless. More

Wil was friendly, an expert at his job and timely & efficient throughout the entire process. He made it easy and lots of fun. I will highly recommend Wil Wells and Heritage Mazda Bel Air to everyone I efficient throughout the entire process. He made it easy and lots of fun. I will highly recommend Wil Wells and Heritage Mazda Bel Air to everyone I know. thank you Wil, Misty :) More

I was immediately greeted by a friendly sales representative that addressed all of the questions and concerns I had about the car. He did not try to sell me anything that I did not need, and gave representative that addressed all of the questions and concerns I had about the car. He did not try to sell me anything that I did not need, and gave me a great deal on the car. Service was very friendly and helpful, and they immediately followed up with me the next day to see how I was doing with my car. Overall an excellent car buying experience. More

Fran Meyers and the rest of the staff at Heritage Mazda of Bel Air are the best in the business. Their service to me as a customer was excellent, and it was obvious that they truly cared about my experien of Bel Air are the best in the business. Their service to me as a customer was excellent, and it was obvious that they truly cared about my experience throughout the entire process of purchasing my new Mazda 3. Fran understood exactly how to treat a customer, and has earned Heritage Mazda of Bel Air a loyal customer. I highly recommend purchasing your next vehicle from this dealership! More

We were very pleased with the response from Ahmed and his staff. When we stated that a passed experience had left us unsure of any future purchases, he put us at ease right away. He listened to all of our n staff. When we stated that a passed experience had left us unsure of any future purchases, he put us at ease right away. He listened to all of our needs and was able to suggest a car that satisfied everything we were asking for. He was also very patient and kind which allowed us to make our decisions at ease and with no pressure. It was a very enjoyable experience! More

I had a good overall experience though I did have problems with my dad cosigning a loan for me because I was to be in another state. They worked through it though (even though they were the ones th problems with my dad cosigning a loan for me because I was to be in another state. They worked through it though (even though they were the ones that had a problem with it). More

Everyone here was very friendly and very helpful. Had a great experience dealing with this dealership, and will definitely be using them in the future!! great experience dealing with this dealership, and will definitely be using them in the future!! More