Heritage Mazda of Bel Air

EXCELLENT CUSTOMER SERVICE My husband and I just bought our first car together and we had a WONDERFUL experience at Heritage Mazda in Bel Air! Everyone there was super friendly! My husband and I just bought our first car together and we had a WONDERFUL experience at Heritage Mazda in Bel Air! Everyone there was super friendly! We worked specifically with Justin and David J. I had lots of questions beforehand and David contacted me right away and stayed in touch to make sure all of my questions were answered! His response time was fast! At the dealership, we worked mainly with Justin view the vehicle we were interested in and to go over all the details. He was patient and very friendly! We even had some time where we had to wait for a little while and during that time, Justin made sure we were comfortable and offered us drinks. If you are looking for a Mazda, I highly recommend Heritage Mazda in Bel Air. It was a great and stress-free experience!!! More

Love my Mazda3 sport Awesome job Heritage Mazda of Bel Air. I recently purchased a 2017 Mazda 3 sport manual transmission. Wil Wells was outstanding. He was courteous, Awesome job Heritage Mazda of Bel Air. I recently purchased a 2017 Mazda 3 sport manual transmission. Wil Wells was outstanding. He was courteous, knowledgeable, friendly and very patient. I went to the dealership 3 times, test driving each time, until I bought my car. Wil and I got to spend a lot of time together driving around and it was a blast. I spent a few months researching compact commuter cars. I went to several other local dealers and hands down, Mazda of Bel Air was the best! Buying a car is long process and I have to say it was actually a pleasure at Heritage Mazda. Ryan Lueckert in financing was also fantastic. He explained all the financing aspects in great detail, he was courteous, friendly and low pressure. I am completely satisfied with my experience and look forward to returning to this dealership when we are ready for our next car purchase. Thanks again! More

A great first time car buying experience. I'd like to give a big thank you to Heritage Mazda for providing me with an excellent first-time car buying experience. I was helped by William who wa I'd like to give a big thank you to Heritage Mazda for providing me with an excellent first-time car buying experience. I was helped by William who was extremely friendly throughout the entire process. Even though this was my first time buying a car I was never treated anything less than great. Everyone there treated me with the upmost respect unlike a certain dealer down the road. Highly recommended. More

Finance Department Garrett Evans, Business Manager at Heritage Mazda of Belair made sure I understood the buying process and thoroughly explained every document associat Garrett Evans, Business Manager at Heritage Mazda of Belair made sure I understood the buying process and thoroughly explained every document associated with my purchase. He was patient and professional. More

Easy and comfortable I love Will Wells. I have bought several Mazdas from him and never leave disappointed. I recommend him for anyone who is skeptical of car dealership I love Will Wells. I have bought several Mazdas from him and never leave disappointed. I recommend him for anyone who is skeptical of car dealerships. You will not be disappointed. More

Awesome attention to every deati I was out riding around and just stopped in to just look around to see what the new Miata RF was all about and ended up leaving with one. I've never I was out riding around and just stopped in to just look around to see what the new Miata RF was all about and ended up leaving with one. I've never been happier with a new car purchase. William Bogen met me at the door and patiently answered all my questions about the new Mazda Miata RF then walked me through the dealership informing me of what all they offer there. He never pressured me, never pushed me into making a quick decision and just patiently dealt with my indecision. More

Positive Purchase Experience A Heritage Mazda Bel Air technician referred me to Ken Arment, Master Certified Sales. He couldn’t have referred a better salesman. Ken had vehicle A Heritage Mazda Bel Air technician referred me to Ken Arment, Master Certified Sales. He couldn’t have referred a better salesman. Ken had vehicle ready for test drive when I arrived at dealership. Test drive was on various road surfaces and at various speed limits. After test drive, Ken went over the vehicle’s interior, exterior and engine compartment. I was very pleased with the trade-in offer especially after Ken explained the trade-in value would be deducted from the purchase price before taxes. This saved me several hundred dollars in MD state sales tax. I realized over $600 more with trade-in value and sales tax savings than a CarMax offer. Ken was interested in meeting my needs. He made me feel important as a person, not just as $$$$s in commission. This was very important to me. I value treatment as a customer more than saving a few dollars. Ken was instrumental in Heritage Mazda Bel Air’s delaying delivery of my CX-5 until after a March 13-14 snow storm when the streets were clear and the weather warmed. Ken and I took a test drive before I took delivery. Ken did a show and tell of the instrument panel and vehicle’s climate, GPS, radio operations and other features. He set several radio stations and ensured I could set them myself. I will highly recommend Heritage Mazda Bel Air. Especially Ken. He’s an asset to Mazda Bel Air. I took delivery of my new CX-5 Friday. The following Monday morning the tire sensor light came on. There was a nail/screw in passenger side rear tire. I texted Ken although he was off to learn if the dealership repairs tires. He advised, yes. I brought my CX-5 to the Bal Air Mazda service dept. that same morning. The tire was repaired expeditiously. There was no pressure to purchase, or this offer is for "today only." John Holliday, General Sales Manager said the purchase price was good until the end of the month. Gary Cramer, General Manager and the dealership staff's goals were to meet my needs and make me feel important as a person, not just walking $$$$. I will highly recommend Heritage Mazda Bel Air. Especially Ken. Ken, John Holliday, Ryan Lueckert, Business Manager and Gary Cramer excelled in my purchasing a CX-5. Also, Aric Miller in Parts was equally pleasant when I purchased a cargo liner after taking delivery. It was pleasant dealing with Heritage Mazda Bel Air. Overall my experiences with its sales, management, parts, and service staffs have been highly satisfying. The Heritage Mazda Bel Air staff earned an A+. More

Best Dealership I've Encountered - Highly Recommend I began my car search on a whim when I decided to get a trade appraisal on my previous vehicle. I was greeted by friendly employees in a relaxed, no-p I began my car search on a whim when I decided to get a trade appraisal on my previous vehicle. I was greeted by friendly employees in a relaxed, no-pressure environment. The appraisal was efficient and I didn't feel pressured whatsoever. I met Mr. Wells first, who was extremely professional from day 1, through the week-long process of deciding to lease a Mazda CX-5. Mr. Wells was responsive, attentive, patient, and kind - a true pleasure to work with. I also interacted with Gary Kramer, John Holliday, Dave Wilson, Devon Giddings, and Garrett Evans, all of whom were also professional and patient. I found out why they have such high review ratings and will definitely recommend them to friends and family. They have the right mix of employees who don't pressure customers, but are willing to go the extra mile to help, all while conveying respectfulness, professionalism, and helpfulness. I am extremely pleased with the deal I got, and love the CX-5 I decided to lease. I genuinely appreciate everyone's efforts and look forward to doing business with them in the future. More

Bobbi & Ryan Bobbi and Ryan have made my first car buying experience amazing. They made sure I was making the best decision. Ryan even went the extra mile to find Bobbi and Ryan have made my first car buying experience amazing. They made sure I was making the best decision. Ryan even went the extra mile to find all the best warintie's for me. This was easy and shall I say I LOVE MY BRAND NEW 2017 MAZDA 3 SPORT :) More