Heritage Mazda Catonsville - Service Center

**Subject:** Extremely Disappointed with Recent Service Experience Subject: Formal Complaint Regarding Poor Service Experience – March 26, 2025 Dealership Manager I am writing to express my deep d Experience Subject: Formal Complaint Regarding Poor Service Experience – March 26, 2025 Dealership Manager I am writing to express my deep disappointment following my service visit to your dealership on March 26, 2025. As a returning customer, I expected a basic standard of professionalism and care. Unfortunately, my experience fell well below that expectation. Having recently returned to the country, I reviewed my vehicles and immediately noticed that the wheel lock on the front passenger side was missing. This issue appears to have occurred during the service appointment, during which your mechanic indicated that the tire pressure monitoring sensor (TPMS) needed to be replaced. In addition to this concerning oversight, I encountered several other unacceptable issues: Excessive wait times, with no clear communication or updates provided during the process. Poor workmanship, including a missing wheel center cap, which I only noticed after leaving the dealership. I had to return to have it reinstalled by your mechanic. The missing wheel lock, which was not replaced, resulting in unnecessary inconvenience and a potential financial burden—particularly frustrating in today’s economic climate. have been bringing my vehicle to your dealership since I purchased it and, unfortunately, have experienced several ongoing issues with the service provided. One recurring concern has been the improper handling of tire maintenance. On multiple occasions, the tires were not rotated as part of routine service, resulting in uneven wear. Each time I raised concerns about unusual noise coming from the tires, the issue was dismissed or not properly diagnosed. This lack of attention ultimately led to a tire blowout and the costly replacement of all four tires—an outcome that could have been prevented with proper care. I believe every customer deserves to be treated with respect and provided with transparent, timely, and competent service, none of which I experienced during my visit. At this point, I am requesting a formal explanation for the poor service I received, along with what steps your dealership will take to address this situation. Additionally, I expect compensation for the cost of replacing the missing wheel lock. Please take this matter seriously, as I do, for safety precautions Sincerely, Yvette Kelly 2016 Mazda CX-5 - More

The SALES team at Catonsville Mazda has got your back! Victor (Sales Manager), new team member Michael, and Xavier showed compassion, responsiveness and support when I needed help getting my car towed in Victor (Sales Manager), new team member Michael, and Xavier showed compassion, responsiveness and support when I needed help getting my car towed in to the dealership and was later in need of a loaner car. These guys demonstrated care and customer service and really took care of me. I’m so grateful. - Maureen K. More

Mr. FARZAD ALEEM went above and beyond to assist me during a time of crisis and his care, compassion and support have earned my loyalty with this Mazda dealership. I am so grateful. during a time of crisis and his care, compassion and support have earned my loyalty with this Mazda dealership. I am so grateful. More

I need to recount my recent disappointing experience at Mazda Catonsville dealership, particularly with Mr. Aleem. After confirming my appointment, I drove 35 miles to the dealership from Rockville. Upon a Mazda Catonsville dealership, particularly with Mr. Aleem. After confirming my appointment, I drove 35 miles to the dealership from Rockville. Upon arrival, the service advisor informed me that my car couldn't be serviced because I was banned by Mr. Aleem. When I spoke to Mr. Aleem, he cited negative feedback from a prior visit as the reason for refusing service. I want to emphasize that I purchased a new Mazda CX-5 from this dealership in 2021. Is it legal to deny service after a confirmed appointment? If Mr. Aleem has banned my car, it would have been fair to decline the appointment. This is not an isolated incident. There's a review from 2023 detailing a similar experience. It's surprising that Mr. Aleem is still employed at the Mazda Catonsville dealership in 2024! More

Great selection, price, maint programs, finance. No pressure. They know their stuff. Recommend: Herb, Abby. No pressure. They know their stuff. Recommend: Herb, Abby. More

Richard Williams at the service desk is a great guy. Very personable and easy to work with. Took a lot of the anxiety off that you can experience with the unknown when you being a car in for servicing. Very personable and easy to work with. Took a lot of the anxiety off that you can experience with the unknown when you being a car in for servicing. More

Mr. Anushiravani, I had a terrible experience this week with the dealership and would like to speak to you as soon as possible as I do not wish to publicly criticize the dealership or staff. Please contact with the dealership and would like to speak to you as soon as possible as I do not wish to publicly criticize the dealership or staff. Please contact me. Thank you. More

Worst person I’ve ever met. Completely rude and disrespectful..i don’t recommend this place or anything to do with that dealership.i hope he is recognized and dealt with accordi Completely rude and disrespectful..i don’t recommend this place or anything to do with that dealership.i hope he is recognized and dealt with accordingly.. More

As a customer here at Mazda dealership I applaud the manager Omid, sales person (Adam and Greg), for listening to my needs and meeting my requirements. Thanks. manager Omid, sales person (Adam and Greg), for listening to my needs and meeting my requirements. Thanks. More

I have been associated with Mazda and this dealership since 2012 from the days they were in Owings Mills MD, only reason I kept going here WAS the friendly service department. Then comes the last few yea since 2012 from the days they were in Owings Mills MD, only reason I kept going here WAS the friendly service department. Then comes the last few years with the new service manager Farzad Aleem, the most disturbing person I have ever met. He doesn’t respect customers time and money and takes ppl for granted. He is always rude and not at all pleasant to talk to. He has left a bad taste with his attitude and service every time in the last 2-3 years, but I still kept going there coz of my run with Mazda of owning this car for 13 years and 227000 miles on it… He always asks for full 5 star rating on the service review but with my last experience I gave them a very low rating. Today May 25th 2023 I went in for my service and I was denied service coz I gave them a low rating 6 months ago. I walked out without any argument with him and he still had the guts to wave me off. That’s a kind of a person Aleem is… I am actually surprised that after so many bad reviews he still works there thus spoiling the reputation of the Catonsville location. Let’s see how this review gets treated. More