Omid Anushiravani

Unacceptable Service, Negligence, and Missing Property The communication from your facility has been non-existent and unprofessional: June 20: I brought my vehicle in for a simple 30-minute rep Property The communication from your facility has been non-existent and unprofessional: June 20: I brought my vehicle in for a simple 30-minute report. June 25: The only contact I received was a single callback from Jesus, during which I had to correct the record that a loaner vehicle was never offered and request an updated status. July 1: Mazda USA confirmed you received the required parts. July 7: My vehicle was parked on your lot for nearly a week without a word, and I was notified it was ready only after corporate intervened. July 9: The original key fobs have been switched without informing me. When I tried to enter my vehicle with the original key fob provided when I purchased my vehicle, it didn't work. On June 20th, when I dropped my vehicle off, you were given the second key fob that a Mazda key chain attached to it gave to me by the sales department. Also, I have a time stamp of my burglar alarm going off on July 7th when the vehicle was repaired. I have been a loyal customer at this location since 2017. The current leadership under the current Service Manager, Service Advisor who was assigned my vehicle, and General Manager is, without question, the worst I have ever encountered at Heritage Mazda Catonsville. It is disgraceful that Danielle at the Mazda USA Consumer Experience Center received immediate replies from you, Mr. Martin, while I—the actual customer paying for your services—was completely ignored. More

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Needed to get some maintenance done on a car with an engine light on. After initial troubleshooting the representative helping me at the time, Dean Marino, was able to give me my available options and i engine light on. After initial troubleshooting the representative helping me at the time, Dean Marino, was able to give me my available options and informed me that my issues were covered under warranty. I went from having to pay what could have been upwards of ~$3000 in expenses to having my car worked on at no cost to me. Additionally, I met with the General Manager, Omid Anushiravani, following up over a previous visit and he was able to help me with no questions asked. Great place and while it might seem pricey you can rest easy knowing that you're in good hands. Every time I visit I always get a hello and they remember my name. More

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Having to deal with Jacky is one of the main reasons I have come back to this dealer for our second vehicle. Jacky has customer service on his ADN and does his best so you can get the best possible OTD. T have come back to this dealer for our second vehicle. Jacky has customer service on his ADN and does his best so you can get the best possible OTD. Thank you Jacky for all your good work. More

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If you are going to buy a car, just work with Bryson Thomas and Omid. They will provide OTD pricing, written and signed, so you can come in and pay the exact amount you expect. No games, they act with t Thomas and Omid. They will provide OTD pricing, written and signed, so you can come in and pay the exact amount you expect. No games, they act with transparency, it's so refreshing. Always remember F&I will try and up sell you on things, it is always optional and cannot interfere with the existing manufacturer's warranty, and you are not required to go back to the same dealership for your service. More

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Had a great experience with Heritage Mazda Catonsville! Omid and Bryson were absolutely lovely and extremely responsive to all my questions. Really appreciate the transparency they provided & looking forwa Omid and Bryson were absolutely lovely and extremely responsive to all my questions. Really appreciate the transparency they provided & looking forward to working with them again in the future! More

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Best car purchasing experience I ever had. Omid made everything simple and fast. Organized shipping and title/tags for out-of-state purchase. Highly recommend. Omid made everything simple and fast. Organized shipping and title/tags for out-of-state purchase. Highly recommend. More

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Catonsville Mazda - A Disastrous Experience! I recently had the misfortune of dealing with Catonsville Mazda, and I feel compelled to share my experience to warn others. Initially, I was told I recently had the misfortune of dealing with Catonsville Mazda, and I feel compelled to share my experience to warn others. Initially, I was told by the sale person, the finance person and a manager that I would be getting the advertised financing rate of 3.99%. Which was high considering in 2020 I got my car at a 0% rate. When I finalized the deal the finance person shot thru the paperwork on this computerized desk telling me I was getting 3.99% but putting 6.24% on the form of a million pages that no one reads. I guess I needed to read each line and bring my calculator to check their honesty. This bait-and-switch tactic is not only misleading but downright fraudulent. To make matters worse, the process of trading in my old vehicle was a nightmare. Despite assurances that my previous car loan would be paid off quickly, I ended up being charged an extra payment for my old car—something that Catonsville Mazda still owes me for. The lack of organization and accountability was astounding. Throughout this ordeal, I had to deal with multiple managers, none of whom seemed capable of resolving the issues at hand. It was a series of disasters that left me frustrated and disappointed. I can refinance with my credit union for the rate I wanted but its principle, this was FRAUDULENCE! I strongly advise anyone considering Catonsville Mazda to think twice. My experience was filled with dishonesty and incompetence, and I sincerely hope others can avoid the same fate. Save yourself the hassle and look elsewhere! More

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Omid is a sensible person and can understand very well about customer priorities. GOD has put him in a great responsible position that very well suits to him. about customer priorities. GOD has put him in a great responsible position that very well suits to him. More

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Mr. Anushiravani, I had a terrible experience this week with the dealership and would like to speak to you as soon as possible as I do not wish to publicly criticize the dealership or staff. Please contact with the dealership and would like to speak to you as soon as possible as I do not wish to publicly criticize the dealership or staff. Please contact me. Thank you. More

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If they followed up after a sale and returned emails/calls I'd rate very high. emails/calls I'd rate very high. More

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