Heritage Mazda Catonsville - Service Center

The SALES team at Catonsville Mazda has got your back! Victor (Sales Manager), new team member Michael, and Xavier showed compassion, responsiveness and support when I needed help getting my car towed in Victor (Sales Manager), new team member Michael, and Xavier showed compassion, responsiveness and support when I needed help getting my car towed in to the dealership and was later in need of a loaner car. These guys demonstrated care and customer service and really took care of me. I’m so grateful. - Maureen K. More

Mr. FARZAD ALEEM went above and beyond to assist me during a time of crisis and his care, compassion and support have earned my loyalty with this Mazda dealership. I am so grateful. during a time of crisis and his care, compassion and support have earned my loyalty with this Mazda dealership. I am so grateful. More

I need to recount my recent disappointing experience at Mazda Catonsville dealership, particularly with Mr. Aleem. After confirming my appointment, I drove 35 miles to the dealership from Rockville. Upon a Mazda Catonsville dealership, particularly with Mr. Aleem. After confirming my appointment, I drove 35 miles to the dealership from Rockville. Upon arrival, the service advisor informed me that my car couldn't be serviced because I was banned by Mr. Aleem. When I spoke to Mr. Aleem, he cited negative feedback from a prior visit as the reason for refusing service. I want to emphasize that I purchased a new Mazda CX-5 from this dealership in 2021. Is it legal to deny service after a confirmed appointment? If Mr. Aleem has banned my car, it would have been fair to decline the appointment. This is not an isolated incident. There's a review from 2023 detailing a similar experience. It's surprising that Mr. Aleem is still employed at the Mazda Catonsville dealership in 2024! More

Great selection, price, maint programs, finance. No pressure. They know their stuff. Recommend: Herb, Abby. No pressure. They know their stuff. Recommend: Herb, Abby. More

Richard Williams at the service desk is a great guy. Very personable and easy to work with. Took a lot of the anxiety off that you can experience with the unknown when you being a car in for servicing. Very personable and easy to work with. Took a lot of the anxiety off that you can experience with the unknown when you being a car in for servicing. More

Mr. Anushiravani, I had a terrible experience this week with the dealership and would like to speak to you as soon as possible as I do not wish to publicly criticize the dealership or staff. Please contact with the dealership and would like to speak to you as soon as possible as I do not wish to publicly criticize the dealership or staff. Please contact me. Thank you. More

Worst person I’ve ever met. Completely rude and disrespectful..i don’t recommend this place or anything to do with that dealership.i hope he is recognized and dealt with accordi Completely rude and disrespectful..i don’t recommend this place or anything to do with that dealership.i hope he is recognized and dealt with accordingly.. More

As a customer here at Mazda dealership I applaud the manager Omid, sales person (Adam and Greg), for listening to my needs and meeting my requirements. Thanks. manager Omid, sales person (Adam and Greg), for listening to my needs and meeting my requirements. Thanks. More

I have been associated with Mazda and this dealership since 2012 from the days they were in Owings Mills MD, only reason I kept going here WAS the friendly service department. Then comes the last few yea since 2012 from the days they were in Owings Mills MD, only reason I kept going here WAS the friendly service department. Then comes the last few years with the new service manager Farzad Aleem, the most disturbing person I have ever met. He doesn’t respect customers time and money and takes ppl for granted. He is always rude and not at all pleasant to talk to. He has left a bad taste with his attitude and service every time in the last 2-3 years, but I still kept going there coz of my run with Mazda of owning this car for 13 years and 227000 miles on it… He always asks for full 5 star rating on the service review but with my last experience I gave them a very low rating. Today May 25th 2023 I went in for my service and I was denied service coz I gave them a low rating 6 months ago. I walked out without any argument with him and he still had the guts to wave me off. That’s a kind of a person Aleem is… I am actually surprised that after so many bad reviews he still works there thus spoiling the reputation of the Catonsville location. Let’s see how this review gets treated. More

After expressing my concerns Steve the GM and Andy the service manager that Mile One told me was a cooperate service director after I called cooperate to complain. They literally sent me to the dealership service manager that Mile One told me was a cooperate service director after I called cooperate to complain. They literally sent me to the dealership service manager who is on vacation. DO NOT give this dealer your business. Even worse Steve and Andy called me to attack my complaint and tell me that the outside repair advice that I received from Auto Steam and a Lexus dealer's service findings was not professional advice. They didn't even let me get to the part where I could explain that the advice was given after their "15K guestimate" as Andy described it. He did even offer me the courtesy of explain how he reached 15K as a GUESS! I originally gave Andy 3 stars due to the fact that he offered zero empathy or sympathy for his service departments lack off communication. He simply said he cant speak to the fact of what happened. Just a bit of remorse for a 3 week delay on for diagnostic. He simply said well I'm not sure why that happened and I can speak to that but if you want the car diagnosed, it will be $420 to diagnose by performing a pressure test and $370 for a wire harness test if they cant determine the issue by the pressure test. I spoke with contacts that I have within the car business as I previously sold cars. They ALL told me that I was being gaslight in lamest terms, which I was able to confirm prior to the advice of HMC. More