Heritage Mazda Catonsville

Despite numerous emails and phone calls over the past 5 1/2 weeks, I still have not received the 2nd key fob (it was "lost" or more than likely, false advertising). Initially, Joe & Steve were really good 1/2 weeks, I still have not received the 2nd key fob (it was "lost" or more than likely, false advertising). Initially, Joe & Steve were really good at lip service without follow-through, but now they don't respond at all; the car still stinks of stale cigarette smoke and I continue to drive around with a temporary plate. More

Quick and good customer service from Kalyan Anthony. Really enjoyed shopping at Heritage! Will return for future purchases. Really enjoyed shopping at Heritage! Will return for future purchases. More

The entire staff was courteous, considerate, patient, and exhibited true professionalism throughout the entire purchasing process. and exhibited true professionalism throughout the entire purchasing process. More

Working with Kalyan Anthony Corraya was great - he got me the car I wanted and swiftly helped me make the purchase, this was relieving for someone who doesn’t enjoy the process of shopping for cars. the car I wanted and swiftly helped me make the purchase, this was relieving for someone who doesn’t enjoy the process of shopping for cars. More

Phenomenal service. Jordan was extremely helpful and professional. He was able to answer all of our questions with ease. Jordan was extremely helpful and professional. He was able to answer all of our questions with ease. More

Amazing service as usual. Thank you for your patience and attention with my family and myself Thank you for your patience and attention with my family and myself More

They have great help for me in Heritage Mazda Catonsville for buying new car. Nice working with Kalyan Anthony. for buying new car. Nice working with Kalyan Anthony. More

After expressing my concerns Steve the GM and Andy the service manager that Mile One told me was a cooperate service director after I called cooperate to complain. They literally sent me to the dealership service manager that Mile One told me was a cooperate service director after I called cooperate to complain. They literally sent me to the dealership service manager who is on vacation. DO NOT give this dealer your business. Even worse Steve and Andy called me to attack my complaint and tell me that the outside repair advice that I received from Auto Steam and a Lexus dealer's service findings was not professional advice. They didn't even let me get to the part where I could explain that the advice was given after their "15K guestimate" as Andy described it. He did even offer me the courtesy of explain how he reached 15K as a GUESS! I originally gave Andy 3 stars due to the fact that he offered zero empathy or sympathy for his service departments lack off communication. He simply said he cant speak to the fact of what happened. Just a bit of remorse for a 3 week delay on for diagnostic. He simply said well I'm not sure why that happened and I can speak to that but if you want the car diagnosed, it will be $420 to diagnose by performing a pressure test and $370 for a wire harness test if they cant determine the issue by the pressure test. I spoke with contacts that I have within the car business as I previously sold cars. They ALL told me that I was being gaslight in lamest terms, which I was able to confirm prior to the advice of HMC. More

I dropped my car off on February 27th for a diagnostic. On the 1st or March I received a call saying my wiring harness was bad and they would have to replace it. I let the advisor know that the car was pre On the 1st or March I received a call saying my wiring harness was bad and they would have to replace it. I let the advisor know that the car was previously diagnosed and there was not a problem with the OBD reader. He said we would call me back and never did. I called and left messages to call me back and my calls were never returned. Finally, I decided to call from my work phone and the advisor answered immediately. He told me he would look into what was going on an get back to me. On Tuesday March 6th after 6 days of “looking into it” another advisor called me to say the harness was bad and they simply cannot pull the codes. I felt as if I was being misled as they did not provide me with the diagnostic video the dealership provides. They suggested trading the car in because of the miles and the fact that they claimed it needed a $2000 harness to diagnose. When I said I would look into trading I got a call from the GM Steve who said he would help me with the situation. I had a $3000 warranty that I was out of by 10k miles. Right after Steve called I got a call from the sales manager as well. After discussing my trade options I would be upside down and my payment would go up by $200! I went back to service to say I want the car fully diagnosed before I make a decision. I asked to see that my car was not reading when connected to the OBD reader. They all had a look of shame on their face. They reluctantly went to find the reader after making up a few excuses, the Mazda reader is too large, we can bring out the hand held but we cant really use this to diagnose. When the “master tech” came out he said he saw a bunch of shut off codes and then asked me if my battery has died. I said no, he suggested I needed a battery that would solve my issue. I had lost all trust in the dealership at this point, I knew he was misleading me but I wanted the car diagnostic. They wanted to make some money off me anyway they could even if it mean putting a $400 battery in my car did not need. Thursday March 9th I told the advisor to change the battery if that’s what it will take to diagnose the vehicle. No one calls me back AGAIN! I call and get ignored until I call from my work phone and get an immediate answer. The advisor again plays dumb and says he will call me back and doesn’t. Since Steve was quick to call me and offer help to trade the car I called him. He said he would call me back and did not. Monday comes and someone from special finance calls me to try to sell me a car again. I told her I’m waiting to hear from service and have not got an answer about my vehicle so I can’t make a decision at the time. She apologized for the bad service I was receiving and said she would call Steve directly. She said she spoke to him; he said he was looking into it and would call me in 1-2 hours. This was at noon. 3 pm came and went, I left her know it’s been 3 hours and no one called. She called the dealer again; another hour went by. I decided I was not going to get any answers by being nice and patient. I called corporate that afternoon. My husband went to the dealership since they would not respond by phone. The cooperate service director happened to be there. He spoke with my husband and told him for $420 he would give the car a pressure test and if that doesn’t work they will test the wiring harness for $370. I told him I want the car diagnostic. He called his back later that day and finally gave us a guesstimate of 15k! At this point I’m not sure if the information provided is true or not because they did not provide me with a video of the vehicle being looked over which has been done in the past. Whether what I feel is true or not, I believe that they want to throw high numbers at me to discourage me from fixing it so they can steal my vehicle for a low number and sell me a car. I used to sell cars so I saw the backside of similar practices first hand. More

Excellent customer service. Nate and the rest of the sales staff were professional from start to finish and helped me find the car I needed at a great price. One of the easiest Nate and the rest of the sales staff were professional from start to finish and helped me find the car I needed at a great price. One of the easiest car buying experiences I've ever had. More