Heritage Honda Westminster

This complaint is focused on poor communication and accountability by the car dealership. I purchased a new Honda civic from this dealership in 2021 and had an excellent buying experience but unfortuna accountability by the car dealership. I purchased a new Honda civic from this dealership in 2021 and had an excellent buying experience but unfortunately things went downhill since then. I was given temporary license plate tags and as we approached tag expiration date, I reached out to the dealership four times via email, both to the salesperson (John Mohlhenrick) who sold me the vehicle and the general manager (Robert Lee) without any response. Only after calling the dealership to speak with multiple managers was a response eventually provided within several days. I was assured my Mr. Lee internal actions would be taken to prevent recurrence. I recently emailed both Mr. Mohlhenrick and Mr. Lee with another inquiry but have not heard back and it has been over 2 weeks. Due to the poor communication and lack of accountability with consumers who purchase over $21k from a private business, I do not recommend you buy your car from this dealership for the risk that you will also be dismissed once you have made your payment. Hopefully, this serves as a wake-up call to the dealership to take consumer inquiries more seriously and have greater pride in the work that they do. I have submitted a complaint with BBB and look forward to hearing from the dealership. More

Over the years, I have purchased four cars from Heritage Honda. I’d rather do business in my community in person. Each time I have been impressed with the personal service and follow up. Ken Mercer was my s Honda. I’d rather do business in my community in person. Each time I have been impressed with the personal service and follow up. Ken Mercer was my salesperson this time. He is kind, patient, and explains everything really well. Highly recommend Ken and this dealership. More

Extremely friendly and helpful staff from Robert Lee (GM) to Gregg Smith (F&I Mgr.) to Sales- Lori Kiser and especially Ernie Kosmakos. We have now bought over 1/2 dozen cars from Heritage over the years and to Gregg Smith (F&I Mgr.) to Sales- Lori Kiser and especially Ernie Kosmakos. We have now bought over 1/2 dozen cars from Heritage over the years and will recommend this dealership again and again! More

Friendly helpful staff got me exactly what I wanted quickly. Gave me a good deal and explained everything included in the package in detail, very satisfied with the experience. quickly. Gave me a good deal and explained everything included in the package in detail, very satisfied with the experience. More

Chloe Ford was amazing. Great sales person, super nice and super helpful. Literally gave us what we wanted. Couldn’t ask for a better salesrep and super helpful. Literally gave us what we wanted. Couldn’t ask for a better salesrep More

The dealership had the car we were looking for-salesman was professional and easy to work with. We would recommend this dealership to our friends was professional and easy to work with. We would recommend this dealership to our friends More

David was amazing!! He was so down to earth and made me feel comfortable before any sales pitch. He took his time to help me decide what vehicle I wanted to choose with zero pressure. LET ME TELL YOU ABOU feel comfortable before any sales pitch. He took his time to help me decide what vehicle I wanted to choose with zero pressure. LET ME TELL YOU ABOUT JARED! This man has me in stitches! Signing away my finances like I was in a room with an old friend. This whole process was the least amount of stress during a purchase that I have ever encountered. The whole experience was fantastic. More

Keith made this purchase experience along with Jared and Chloe most enjoyable. The best experience thus far purchasing a vehicle! His Energy and enthusiasm made the trip worth it! Chloe most enjoyable. The best experience thus far purchasing a vehicle! His Energy and enthusiasm made the trip worth it! More

Have bought several cars over the years here and always professional and great customer service. I bought my last car with the help of Ken Mercer and he was an absolute pleasure to work with and he made su professional and great customer service. I bought my last car with the help of Ken Mercer and he was an absolute pleasure to work with and he made sure I found the right car to fit my needs. I highly recommend working with Ken to help navigate thru the car buying process More

Ernie greeted us and showed us the car we were interested in. He took the time to demonstrate all of the features in the vehicle and got us a great deal. And he danced along to 867-5309. in. He took the time to demonstrate all of the features in the vehicle and got us a great deal. And he danced along to 867-5309. More