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Heritage GMC Buick - Service Center

Rockwall, TX

4.5
232 Reviews

232 Reviews of Heritage GMC Buick - Service Center

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January 13, 2025

Always courteous and professional! It is always a pleasure to bring my vehicle here for service. More

by DEBORHA78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2025

Always good service at this dealership. Always take all of my vehicles here for my service visits. More

by SHERLYN298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

I made an appointment on the GMC app. As soon as I arrived they confirmed why I was coming in for service. Oil change and tire rotation in and out in 45ish minutes. More

by njteach827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan S
January 05, 2025

Service was very quick. Much appreciated. Only complaint is none of the service folks are greeting customers as they come in for service. For example, “Hello, be with you in More

by dgilgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Quick, professional service. Waiting area was nice and coffee was available to guests. Quick in and quick out. More

by philarden52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2024

Very courteous prompt nice dealership easy to schedule an appointment easy to get to Thank you More

by 2bluespark4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

I’ve been dealing with Heritage for over 12 years. Their service department is the best. Sam is great to work with, and I wouldn’t trust any other dealer. More

by dcarmichael451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2024

The cost for parts and labor to replace a fuel filter was rediculus and was not communicated prior to the work being done. More

by jcallahan4135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

They did an awesome job with my oil change and the timing was very quick. More

by brendaliz421183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

The service is excellent and fast. Sam did a good job in explaining the service provided to the car. Will recommend to others. More

by philip.autencio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.