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Heritage GMC Buick - Service Center

Rockwall, TX

4.5
269 Reviews

269 Reviews of Heritage GMC Buick - Service Center

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June 04, 2024

Resolved issues fairly and quickly. Service was timely. Thank you for the good service. Appreciate it. More

by ryan.david.arndt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2024

Took my vehicle ahead of scheduled time and was completed ahead of the estimated time. Good experience. More

by NELSONPAT8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
May 31, 2024

After the storm-they were a mess--but still took my Terrain and took care of problem so I would have a vehicle. My service advisor Sam is great! And I appreciate Brad the service manager so much!--Th More

by TOOTHFAIRY121458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad-Service Manager-5 stars
May 29, 2024

Work was completed in a timely manner as promised. They kept me updated regarding the progress of my repairs. More

by wilbanksjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

The first thing I will say, is they need a waiting room where you’re not sitting out in the public people walking back and forwards in front of you. And it took a long time to change the oil and rotate the More

by richman1939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Bobo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Quentin DeRossett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Gentzel
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

from drop off to pick up everything was done smoothly and efficiently. Everyone was very kind and communicative. More

by JFR0009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Marcus is awesome! He always follows up on my vehicles status, bends over backwards to find appointments that works. He is also good human being! More

by KWBRACKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

I have had a professional experience with Heritage everytime 😊 Andy Kinser DFW Exteriors. I plan to use them for all our Company and Personal vehicles. More

by andykinser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Great service at Heritage GMC Buick. Comfortable space if you’re waiting while your vehicle is being serviced. The staff is very professional and polite. I got to see our salesman Terry. More

by robinmlandrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry
May 15, 2024

They were very fast with my oil Change. They knew my name when I pulled into the service area. More

by CBRUMMETT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Valtierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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