Heritage GMC Buick - Service Center

Recent Repair The core reason for taking the car to the dealership was resolved. However, now I have a new problem with an air leak that is entering the cabinet on The core reason for taking the car to the dealership was resolved. However, now I have a new problem with an air leak that is entering the cabinet on the left side of the vehicle when I accelerate. I took the car back the following week to have it looked at. The tech validated that he heard the noise. His boss advised my customer service rep to have me drive the car for 500 to 1000 miles to see if the issues goes away. The cabinet was super quiet which is why I bought the car. Now, I have to play music, so that I don't have to hear the noise. I feel like they know what the issue is, but no one was willing to take ownership that reassembly was not done properly. Interior is tan leather - mechanics left grease stains in five areas - one won't come out.... More

Horrible Service Department Horrible customer service! Took 3 hours to complete oil change and tire rotation. Was eventually told, after asking several times, that the technici Horrible customer service! Took 3 hours to complete oil change and tire rotation. Was eventually told, after asking several times, that the technician working on my vehicle was pulled off to repair a tire for another customer. Service Manager eventually spoke to me only to tell me my service ticket was lost in an attempt to upgrade dispatch system. After purchasing two new vehicles at this dealership, I would expect better customer service. I will not return to this dealership! More

great service I was very suprised that a dealership is willing to do what they can to make a customer happy. I bought a car from them and 2 months later the alterna I was very suprised that a dealership is willing to do what they can to make a customer happy. I bought a car from them and 2 months later the alternator went out on it. They took the car in and took care of the problem with no cost to me. I am amazed how they stand behind their work and are willing to make sure that you are satisfied with what you buy. Great place to get a car More

Service my gmc Acadia scheduled an appointment for service on my gmc Acadia. I told them I had an extended warranty on the phone and they said no problem that they would ca scheduled an appointment for service on my gmc Acadia. I told them I had an extended warranty on the phone and they said no problem that they would call them and take care of it. After I drove there at 7 am to drop it off, they refused to service it because they said it was too much work to call the warranty company and they didn't like that company.... It's an extended warranty from FORD!!! ?? Kind of a big company... Sorry I asked you to do your job. So they refused to look at my gmc, and were very rude about it... They told me to go somewhere else. I really don't know how they stay in business with that level of customer service More

We have brought our Lacrosse to Heritage on several occasions for oil changes etc. On 2 seperate occasions we have had mechanical issues that have been resolved, but this latest time I called at 5 p.m. occasions for oil changes etc. On 2 seperate occasions we have had mechanical issues that have been resolved, but this latest time I called at 5 p.m. to the service to department and spoke to Eric. When I told him my wife's car had a stream of red fluid running underneath the car he told me it sounds like I might have a coollant leak and offered to send a tow truck to get the car free of charge and then explained that either the power train warranty or the GM Certification would cover the expense of any repair. As if I wasn't WOWED enough by that gesture I brought the car in the following moring and Eric called me by lunch to let me know that I had a water pump leak and that they had replaced the pump and the car was ready to go. In general I would have been very pleased with the turn around time, but when I consider that i showed up at 8 a.m. that morning the service garage was bumper to bumper backed up then I was really impressed. When I showed up to get the car I spoke to Paula Blake who as always is as sweet as she can be and they got me finished up and out the door. It's not normally my style to go on to a website and publish something like this but Eric and the dealership has been so good to work with I wanted to let someone know. In fact I referred a co-worker over to Heritage last weekend who bought a new Arcadia and I will continue to refer my friends, family and co-workers thanks to the service departments efforts. More