Heritage GMC Buick

Very easy to work with! Offered delivery and from start to finish it was 4 days. Offered delivery and from start to finish it was 4 days. More

Great customer service. Shawn was very helpful in finding what I wanted and getting me numbers that worked for me. Daylan in Finance was very attentive and I felt he truly w Shawn was very helpful in finding what I wanted and getting me numbers that worked for me. Daylan in Finance was very attentive and I felt he truly worked hard to get the financing I wanted. Would buy another vehicle here again. More

Very efficient operation with really good service. The service offer was the best I've heard of! The service offer was the best I've heard of! More

Steve was great to work with. Knew his stuff and had an answer to absolutely every question we had for him. Helped walk through the app and and all the features of our new car. Gr Knew his stuff and had an answer to absolutely every question we had for him. Helped walk through the app and and all the features of our new car. Great guy, great team, great experience. More

We chose this dealership because of the discounts. The customer service was top notch. Everyone was nice and no one was pushy or obnoxious. The customer service was top notch. Everyone was nice and no one was pushy or obnoxious. More

The service center was backed up, so they were not able to get me in right away. They claimed they had loaner vehicles, but none were available. When they did get my car in, it was repaired in a timely m to get me in right away. They claimed they had loaner vehicles, but none were available. When they did get my car in, it was repaired in a timely manner. However, we requested that they also do an oil change. When we arrived to pick up my vehicle, they had forgot to do the oil change. I was going to be pushing it to get to work on time as it was, so we declined. My car was also returned dirty. I guess the days of doing a quick vacuum and running it through the car wash before returning it from the dealership are gone. Disappointed. Frustrating. And I test drove a new vehicle while I was at the dealership, I know that’s a whole separate department, but he was sexist, made inappropriate jokes and comments about his wife’s boob job and blatantly lied to my face more than once. I called him on his “xxxxxxxx” and he missed out on an opportunity for a $105,000 sale that day. More

My 2021 Yukon had what I suspected to be a bad battery. I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just I called service to let them know my Yukon was coming in via a tow and what the problem was. The service advisor was Sam M. I was told it should just a take a couple of hours to resolve. The tow truck arrived at Heritage at or about 2 PM. Multiple calls made to service after 5 PM were unanswered. At or about 6 PM I did speak with Sam who told me they did not have the battery on hand and it would be the following day before the situation with my vehicle would be resolved. He stated he would not charge me labor because of the inconvenience I was experiencing. The end result was a multitude of failures on part of service. One, absolutely no phone calls at any time from Sam to provide a status Two, the several phone calls I made to service were unanswered (no voice mail, nothing...) Three, I was charged the labor Four, when I drove the car there was a message that my steering wheel lock needed attention. Yet the service invoice showed my vehicle received a multi-point inspection. How and why did no one from service or the advisor make note of the steering lock matter and look into it. I have dealt with the GMC dealership for many years. Sales and service. This was by far the worst experience of all the years. More

Terry was a pleasure to work with and made the process seemless - no issues - worth the long drive from the hill country. seemless - no issues - worth the long drive from the hill country. More

No nonsense and very organized. Was handled professionally and was very thorough on the transaction. Was handled professionally and was very thorough on the transaction. More

Doug Hogue was amazing from our first phone call to the signing of the contract! He made the whole process smooth, informative, and flawless! He is the perfect salesman…no pressure…I’m a saleswoman by pr signing of the contract! He made the whole process smooth, informative, and flawless! He is the perfect salesman…no pressure…I’m a saleswoman by profession myself, so I would know. I couldn’t be happier! More