Herb Gordon Subaru

Amazing service just as I expected! Michael is a great service writer and always makes you laugh. Such a pleasure to work with. Dominic is always honest about my Forester and does and amazing job keeping service writer and always makes you laugh. Such a pleasure to work with. Dominic is always honest about my Forester and does and amazing job keeping me happy. He is still the only person I trust to work on my Forester. More

I have been very pleased with the past two experiences I've had at Herb Gordon Subaru. Vitaliy has worked especially hard to accommodate my family and me - thank you!!! I've had at Herb Gordon Subaru. Vitaliy has worked especially hard to accommodate my family and me - thank you!!! More

30k service for 2018 Forester XT I was very grateful to Vitaliy and Herb Gordon Subaru who fitted me in as a walk-in for one of the major services for my 2018 Forester XT. I had a lo I was very grateful to Vitaliy and Herb Gordon Subaru who fitted me in as a walk-in for one of the major services for my 2018 Forester XT. I had a lot going on with work that day and while I could work remotely for awhile, I needed to get into the office as well. The car was ready a few minutes sooner than the time Vitaliy promised! I'm not sure whether it's just part of the normal check-up, but it seemed as though Vitaliy went over and above by doing a walkaround of the car and noting dents I had received and telling me about services available to potentially resolve them. This is my first time visiting this dealership and it's extremely likely that I'll return. More

Representatives from the dealership have been a pleasure. In the past, Bob Thompson was simply remarkable. Our first dealing with Vitaliy Khlebnikov and it appears the quality customer service continues. Onl In the past, Bob Thompson was simply remarkable. Our first dealing with Vitaliy Khlebnikov and it appears the quality customer service continues. Only wish I could say the same about the product... car vehicle. More

Big shout out to Rodney for helping me this late hour Big shout out to Rodney for helping me out as the tow truck driver dropped off my car and drove it into a spot on the rim! Rodney made sure he took th Big shout out to Rodney for helping me out as the tow truck driver dropped off my car and drove it into a spot on the rim! Rodney made sure he took the details of the drover so I could inform my insurance company. He then went over and above his call of duty to make sure I had a loaner car. Thank you and the HG Subaru service team is a big reason we will stay with Subarus all our life and with Herb Gordon as long as we live in the DC area! More

Always great service Have only good things to say about the service center. Called in recently due to both my headlights going out, and Michael, concerned about my safety, Have only good things to say about the service center. Called in recently due to both my headlights going out, and Michael, concerned about my safety, got me in right away to get it fixed. Although unexpected fixes are never fun, I can relax knowing they aren't trying to up-sell me, or pressure me into services I don't need. They'll even go so far as to dig out the good Halloween candy when only the Skittles are left :) More

Great Sales Experience Debbie Colt was excellent at helping us navigate the purchase of a 2020 Forester from the Herb Gordon dealership. She was knowledgeable, patient and Debbie Colt was excellent at helping us navigate the purchase of a 2020 Forester from the Herb Gordon dealership. She was knowledgeable, patient and helpful throughout our decision making. Her experience and sense of humor were invaluable in making our deal happen without any drama! Sam Robledo walked us through the many new and somewhat overwhelming features of our new Forester with clear communications and product knowledge. She is quite the teacher! More

6000 mile oil change Went back to HG Subaru for my 6k oil change. As usual, the service was stellar and I was even shown where I bent my Cosmis R1 wheel. Dang Maryland roa Went back to HG Subaru for my 6k oil change. As usual, the service was stellar and I was even shown where I bent my Cosmis R1 wheel. Dang Maryland roads. But I was not expecting anything beyond my routine service and great customer service experience, but you guys surprise me every time. Thanks again Vitaliy! 😃 More

Great, friendly and timely service This dealer and service department provides friendly and timely service. They are flexible and go out of their way for their customers. I would recomm This dealer and service department provides friendly and timely service. They are flexible and go out of their way for their customers. I would recommend them. More

Timing Belt Replacement The 105k service(including timing belt replacement) was performed in a very professional manner. The engine bay looked nice and clean just like when I The 105k service(including timing belt replacement) was performed in a very professional manner. The engine bay looked nice and clean just like when I dropped my vehicle off. And they finished the service promptly, so I could pick up my vehicle the next morning. Also the service dept. Is very friendly so you'll always feel welcome at Herb Gordon Subaru. More