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Herb Gordon Subaru
Silver Spring, MD
1,634 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,634 reviews
June 03, 2020
Excellent, honest and time reasonable service. I thought I needed new brake pads but was told they were still good but brake fluid needed to be replaced. They also took care of the catalytic recall problem I needed new brake pads but was told they were still good but brake fluid needed to be replaced. They also took care of the catalytic recall problem for which I hadn’t received the notice yet. Vitaliy K. is always professional and honest. Got me out of there sooner than expected. Dog friendly place! More
by smootie62
Employees Worked With
June 02, 2020
Very happy with Rob Jackson and staff at Herb Gordon Subaru. They always take great care of me and are the epitome of what good customer service is all about. I highly recommend them! Subaru. They always take great care of me and are the epitome of what good customer service is all about. I highly recommend them! More
by Olympic Ping Ponger
May 29, 2020
My service rep Vitaliy made the repair process very seamless and stress free, from dropping of my vehicle to picking up, which was very refreshing. Repairs were completed as promised. Thanks for the seamless and stress free, from dropping of my vehicle to picking up, which was very refreshing. Repairs were completed as promised. Thanks for the great service. More
by solanolab
May 29, 2020
Friendly, reliable and kept me inform every step of the way. Excellent service! Always organized and efficient. Appreciate all they do. Thank you to the Subaru team! way. Excellent service! Always organized and efficient. Appreciate all they do. Thank you to the Subaru team! More
by Mena
Employees Worked With
Vitalty khlebnikov
May 29, 2020
Mike and staff provided prompt, courteous and first rate service. Identified the problem, kept me informed, fixed the issue quickly and gave me a good deal. Much appreciated. service. Identified the problem, kept me informed, fixed the issue quickly and gave me a good deal. Much appreciated. More
by tim
Employees Worked With
May 28, 2020
Great service! Really made me feel safe leaving my car here with Vitaliy. Great results and constant communication! Transmission issues were fixed and the car is running beautiful! here with Vitaliy. Great results and constant communication! Transmission issues were fixed and the car is running beautiful! More
by LowBoostJay
Employees Worked With
May 27, 2020
Very Happy with the purchase of my new Forester I was very happy and satisfied with Jim's handling of the sale of the car, in spite of the Covid-19 restrictions. I believe that I got the best poss I was very happy and satisfied with Jim's handling of the sale of the car, in spite of the Covid-19 restrictions. I believe that I got the best possible price for the new car and the trade in price was very fair. Jim is very friendly and professional salesman. I will come back here any time without a doubt. Service was real fast, I got the delivery of the car within 2 hours after the test drive. More
by Tom.I
Employees Worked With
Jim Boratenski
May 27, 2020
Michael was very welcoming and easy to talk to. He demonstrated strong communication skills and made me feel comfortable about my service appointment. Great customer service experience. demonstrated strong communication skills and made me feel comfortable about my service appointment. Great customer service experience. More
by Leandre Munyana
Employees Worked With
May 27, 2020
Michael was very accommodating. He helped me with my car, provided a quote for my fog light which will be getting replaced. He was friendly to me and my “little brother” one of the nicest reps I’ve dealt wit provided a quote for my fog light which will be getting replaced. He was friendly to me and my “little brother” one of the nicest reps I’ve dealt with. Will be coming back again! More
by Carlsonkristoffer
Employees Worked With
May 23, 2020
Great work and fast service . Arrived earlier than my appointment and did not have to wait. Service was explained in detail and also what was recommended. Excellent staff appointment and did not have to wait. Service was explained in detail and also what was recommended. Excellent staff More
by Ken
Employees Worked With
Robert Jackson
