
Herb Gordon Subaru
Silver Spring, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Great Service - Trustworthy team! I've purchased and serviced two vehicles with Herb Gordon over the past 7 years. Trustworthy and caring people who have always strived to provide qua I've purchased and serviced two vehicles with Herb Gordon over the past 7 years. Trustworthy and caring people who have always strived to provide quality and friendly service and a fair deal. Just bought a 2020 crosstrek from jim boratenski - great experience! got a good value on my trade (thanks Jason) and I always schedule my service with Vitaliy Khlebnikov but in truth all the guys in service center have been awesome. More
Vitaly and the technician Matt diagnosed my problem fixed it and was gone very quickly.i highly recommend this dealership. The service department is a very safe place to wait for your car. Felt very comforta it and was gone very quickly.i highly recommend this dealership. The service department is a very safe place to wait for your car. Felt very comfortable waiting. More
claudia, desde que llego ella me da el mejor servicio y siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) More
I’m very happy with the service department. They are very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it an very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it and I could not be happier. Thank you! You guys rock! More
Michael Goodman greeted me and quickly took in my information and provided me cost, ETA for my car to be completed. Throughout the day, he contacted me with follow ups and at the end of the day he wa information and provided me cost, ETA for my car to be completed. Throughout the day, he contacted me with follow ups and at the end of the day he was the one who greeted me and explained all the work done. I’ve been to several local places for my auto repairs but I will certainly return to this Subaru for my auto work. Thank you Mike for your promptness and excellent customer service! More
My experience at Herb Gordon has be phenomenal, from scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michae scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michael is very transparent about his recommendations for service versus what is a necessity. I went in for recall fixes and opted for a oil change and had the team do a general check. Michael was thorough and communicative. I am looking forward to getting my car serviced here again. More
Michael was amazing! They were super busy today and had to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling multiple things. More
The service has been exceptional as usual. They are always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s ver always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s very clean which it usually is. Vitaliy has always been helpful and courteous every time I’ve come in for service. More
The staff here have always treated my courteously and with respect. They’ve helped me out with some usual issues and have been accountable for any oversights. So far so good! with respect. They’ve helped me out with some usual issues and have been accountable for any oversights. So far so good! More
Michael was more than helpful All was taken care in a courteous and timely manner; Michael was more than helpful as he also took initiative to assist me on items I had not noticed All was taken care in a courteous and timely manner; Michael was more than helpful as he also took initiative to assist me on items I had not noticed prior to the appointment. More