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Herb Gordon Subaru

Silver Spring, MD

5.0
1,634 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,634 reviews

June 20, 2020

Great Service - Trustworthy team! I've purchased and serviced two vehicles with Herb Gordon over the past 7 years. Trustworthy and caring people who have always strived to provide qua More

by julehman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Walker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Withrow, Jim Boratenski, Harry Price
Jun 22, 2020 -

Herb Gordon Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Julehman. Thank you and we hope to see you again!

June 18, 2020

Vitaly and the technician Matt diagnosed my problem fixed it and was gone very quickly.i highly recommend this dealership. The service department is a very safe place to wait for your car. Felt very comforta More

by ahsandler
Recommend Dealer
Yes
Employees Worked With
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt the technician
Jun 20, 2020 -

Herb Gordon Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 16, 2020

claudia, desde que llego ella me da el mejor servicio y siempre se asegura que mi carro este todo en orden eres la mejor muchisimas gracias! :) More

by JoseRodri90
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jun 20, 2020 -

Herb Gordon Subaru responded

Hola Jose, gracias por sus maravillosos comentarios acerca de nuestros empleados.

June 12, 2020

I’m very happy with the service department. They are very professional, polite, responsive. I had an issue with my 2020 Outback. Vitaliy Khlebnikov, Ken Hanscom and Jon R. worked together to solve it an More

by Richard
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician: Jon R. - 5 stars!
Jun 14, 2020 -

Herb Gordon Subaru responded

Richard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Subaru. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 09, 2020

Michael Goodman greeted me and quickly took in my information and provided me cost, ETA for my car to be completed. Throughout the day, he contacted me with follow ups and at the end of the day he wa More

by Margee
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Herb Gordon Subaru responded

Margee, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 09, 2020

My experience at Herb Gordon has be phenomenal, from scheduling with Michael to getting the service done. Scheduling is very flexible and the service center is open after “normal” business hours. Michae More

by Becca
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Herb Gordon Subaru responded

Becca, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Safe travels!

June 08, 2020

Michael was amazing! They were super busy today and had to be extra diligent because of COVID-19. Despite all the challenges, Michael was positive, patient, and made me feel like a priority while juggling More

by AVenn
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Herb Gordon Subaru responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

June 05, 2020

The service has been exceptional as usual. They are always kind, courteous, and available for any question. During these difficult times, they have arranged the place for social distancing and it’s ver More

by nlmay123
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2020 -

Herb Gordon Subaru responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

June 05, 2020

The staff here have always treated my courteously and with respect. They’ve helped me out with some usual issues and have been accountable for any oversights. So far so good! More

by elliott k
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

Herb Gordon Subaru responded

Elliott, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 04, 2020

Michael was more than helpful All was taken care in a courteous and timely manner; Michael was more than helpful as he also took initiative to assist me on items I had not noticed More

by DH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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