
Herb Gordon Subaru
Silver Spring, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,634 reviews
I had a totally positive experience from checking in to finishing up. Vitality Khlebnikov was extremely helpful and pleasant. He went beyond what I came in for, showing me how to deal with the problem I wa finishing up. Vitality Khlebnikov was extremely helpful and pleasant. He went beyond what I came in for, showing me how to deal with the problem I was having with my door lock PLUS explaining many features that the dealership I bought the car from didn’t show me. It’s going to be so awesome to be able to unlock my door with no problems in the future! More
Always appreciate the prompt and honest service I get here, particularly from Vitaliy. They do an excellent job, and I always feel they are trustworthy. here, particularly from Vitaliy. They do an excellent job, and I always feel they are trustworthy. More
Rob Jackson and the entire Herb Gordon service team was fantastic! Mom’s Forrester hadn’t been serviced in over a year. They went above and beyond to ensure everything was taken care of and completed perfe fantastic! Mom’s Forrester hadn’t been serviced in over a year. They went above and beyond to ensure everything was taken care of and completed perfectly! We are grateful for their thoroughness and helpfulness. We highly recommend this Subaru dealer and their outstanding service team. Thank you. More
Came in to the dealer as the airbag light was on and Ac was not blowing enough cool air. Robert Jackson Was at the gate as soon as I pulled in was very firmly Very attentive Took my info,ask me to go in t was not blowing enough cool air. Robert Jackson Was at the gate as soon as I pulled in was very firmly Very attentive Took my info,ask me to go in to the waiting Room. Michael goodmen help me understand the issues that the car had and how they were going to be fixed. Informed me that it will take about A-day in order to get it fix. provided me with a rental car for A-day. Michael Goodman and Claudia Herrera are very friendly and attentive each time we come for service. More
The service was great. The dealership made it very convenient to bring my vehicle in for service by providing me a loaner car. The service rep keep me up to date on service status and gave provided me convenient to bring my vehicle in for service by providing me a loaner car. The service rep keep me up to date on service status and gave provided me with all service discounts. More
Great service both times I've been there. Not every dealer washes your car inside and out at each visit, too. I'll definitely continue using them. dealer washes your car inside and out at each visit, too. I'll definitely continue using them. More
Even though my vehicle was not purchased at Herb Gordon, Michael made me feel as if I had and made sure that my issue was taken care of properly. Michael made me feel as if I had and made sure that my issue was taken care of properly. More
Top notch service today; Laurie on reception is a gem and set it up easily, Michael G then made the service all run smoothly as planned. Excellent service; nice job! set it up easily, Michael G then made the service all run smoothly as planned. Excellent service; nice job! More
A somewhat limited "response" I e-mailed a specific offer for a specific vehicle (red Forester). The reply e-mail instead offered a different color vehicle at a price notably high I e-mailed a specific offer for a specific vehicle (red Forester). The reply e-mail instead offered a different color vehicle at a price notably higher than my offer, without acknowledging the possibility of a trade-in (which my offer had specifically included). Not much of an incentive for me to pursue a deal with Gordon. More
It is always a pleasure taking my vehicle for an routine oil change. I get the best service and get to see friendly faces. Best! oil change. I get the best service and get to see friendly faces. Best! More